LeafFilter North's reply to:

Beware of service

Clarence – We are so sorry to hear you are experiencing this and definitely want to make things right. Your concerns have been escalated to our corporate service team and we will have someone reach out ASAP. Thank you.
ID
#1656293 Review #1656293 is a subjective opinion of poster.

everyone be aware this leaffilter is not much good never had a leak till they were put on the roof now it leaks all around the house behind the eve troff also would also like to inform you that these people that handle the product are hard to get hold of i have sent emails made calls when they do answer their is always some over them to make a decision they say they will call you back call never comes this product is not working $4900 dollars i think you should get better results

LeafFilter North's reply to:

Requested to cancel my order

Christina – We sincerely apologize for your recent experience with your local office manager and are investigating this further. We always strive for the best customer service through every step of our process. We will have someone reach out to learn more about your experience.
ID
#1655627 Review #1655627 is a subjective opinion of poster.
Reason of review
Poor customer service
LeafFilter North - Requested to cancel my order

I went to the 4702-20th Street Fife, WA office to give my written request to cancel my contract. Requested the office person to sigh and date that he had received my request so I would be within your time limit so I would not have to pay your late cancellation fee.

First off The office person signature was so bad, you have no way of telling who signed, and he looked at the contract I returned with my request to cancel and dated my request so I would have to pay your late cancellation fee. I went back to get it corrected with todays date and have him print his name so I can tell who he was. He got very mad, told me to get out of his office and looked like he wanted to hit me but I would leave until he corrected the date on my cancellation request.

then he correct the date but scribbled all over my paper like a child and I still did not get his name but I left because he looked like he was going to hit me and that I did not want so this is why I am sending this complain to you. Christina Dewey 09/16/2019

Finally something that works

Checked leaf filter work a day after a violent thunderstorm and everything looked good. Very pleased with salesman and installer. Feel good about this!
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1654395 Review #1654395 is a subjective opinion of poster.
Location
Loris, South Carolina

Knowledgeable Salesman

The salesperson was knowledgeable and not pushy. The installers were kind and neat. The product is of the highest quality and installed professionally. We are very pleased. Thank you. Allan and Carol W
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1671421 Review #1671421 is a subjective opinion of poster.
Location
Akron, Ohio
Reason of review
Good customer service
LeafFilter North's reply to:

Very very bad service bad

Hi Evelyn – We’re so sorry to hear that and are looking into your situation right away. Your concerns have been escalated to our corporate service team and we will have someone reach out as soon as possible. Thank you.
ID
#1650766 Review #1650766 is a subjective opinion of poster.

I keep calling for a service appt.my gutter is leaking were leaf filter is and not one person calls me back very bad customer service would not tell anyone to get leaf filter because of there service.

LeafFilter North's reply to:

Very disappointed in this Leaf Filters and their lack of policy to correct a bad install.

HI Linda – We are so sorry to hear this and definitely want to assist you in a timely manner. Your concerns have been escalated to our corporate service team and we will work with your local team to get in touch with you ASAP. Thanks for reaching out.
ID
#1648936 Review #1648936 is a subjective opinion of poster.
Cons
  • Material misrepresentation of product and breach of contract
  • Rude customer service after sale
  • Poor installation and no show appointments
Reason of review
Bad workmanship
Loss
$2790
Preferred solution
Full refund

3 plus months we have been trying to get our Leaf Filters

installed correctly and still nothing has happened. The Corporate Office does not even call back a customer who is unhappy with the poor service and install of their IC"S workers. Run from this company they are bad news!

LeafFilter North's reply to:

Had leaf filter installed and was happy until it rained

Linda – We are so sorry to hear of your frustrations and definitely want to make things right. We have forwarded your comments to our corporate service team and are following up to see when we can schedule your service. Thank you.
ID
#1648576 Review #1648576 is a subjective opinion of poster.
Pros
  • On time
Cons
  • Follow up when the product failed
Reason of review
leak after gutter lifted and roof damage
Preferred solution
Let the company propose a solution

At installation (on 7/18/19) a gutter was moved upward toward the roof line. With the first rain I looked out and the water was streaming out like a faucet was turned on.

I called customer service and a tech was sent out on 7/31/19 He took the filter off and redid it. That did not work so I called again and another tech came out on 8/8/19 and said whoever moved the gutter messed up the drip edge on the roof and he thought he fixed it until the next rain came to I called again and I even wrote on the gutter where the leak was the worst and direction of smaller leaks so when the next tech came on 8/22/19 and he used the hose and nothing changed so another call and another tech on 8/30/19. He worked the opposite way from where I had put the marks and told me he could not fix it as he did what his boss told him to do. He also said someone would be contacting me and to date they have not.

One person said it was because of my roof being bad which it was not or at least not prior to the move of the gutter. I have had it and want it fixed. They tell me because the leak is from the facia it my problem but it did not leak prior to installation and move of the gutter. I am very unhappy because this by not being fixed and the amount of water backing into the facia my boards will rot and cause extensive damage.

I need assistance. I am willing to have a roofer fix or at least try to fix the damage done by your company at your expense. I am lost at what I can do except hire an attorney to sue your company for damage to my roof.

Please resolve this before it has to come to that. My job number is GRA10560.

LeafFilter North's reply to:

NOT HAPPY-leaves pilling up

Hi Amanda – we truly compare about our customers and want to ensure they are satisfied with our product. We have forwarded your comments to our corporate service team and will have someone reach out shortly. Thank you.
ID
#1648338 Review #1648338 is a subjective opinion of poster.
Cons
  • Customer service and quality of product
Reason of review
Not as described/ advertised
Preferred solution
fix the issue
LeafFilter North - NOT HAPPY-leaves pilling up

Had the leaf gutters installed this past spring. Was told that the leaves would not gather on the roof--that the water would allow them to wash right off the roof.

This is not happening. I'm attaching picture.

They are also leaking over the front of the garage...NO ONE likes to pay that much hard earned money and not get what they paid for. I expected more from such a reputable company or maybe that's the issue you make so much that you don't care about the shotty work your traveling workers leave behind..unhappy in MS 228-233-9517

Great Experience!

Our leaf filters were only installed three days ago and so far we are very pleased. The installers were very courteous and worked without a break. We've only had rain once and everything worked out fine, any leaves and acorns and such are not sticking to the Leaf Filter. -Anne P.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1671420 Review #1671420 is a subjective opinion of poster.
Location
Virginia, United States
Reason of review
Good quality
LeafFilter North's reply to:

Advertising

Beverly – We will look into this further and remove you from our email list.
ID
#1640748 Review #1640748 is a subjective opinion of poster.

First of all, I am not a customer. What I am is someone who enjoys using my Samsung Tablet, for both pleasure and business.

I use it hours every day. You are bombarding me with your ads, up to 20+ a day!

I'm requesting you remove me from your contact list. My name is Beverly Vann and my email address is: Beverly.van5851@gmail.com

I would appreciate you taking care of this matter as soon as possible, thank you.

LeafFilter North's reply to:

Shoddy installation

Hi James – We definitely want to ensure your gutters are in good working order to keep your gutters clog-free. We have forwarded your comments to our service and support team and will have someone reach out shortly to address your concerns. Thank you for being a valued LeafFilter customer.
ID
#1640212 Review #1640212 is a subjective opinion of poster.
Pros
  • Great product design
Cons
  • Material misrepresentation of product and breach of contract
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
LeafFilter North - Shoddy installation
LeafFilter North - Shoddy installation
LeafFilter North - Shoddy installation
LeafFilter North - Shoddy installation
LeafFilter North - Shoddy installation
LeafFilter North - Shoddy installation

The installation of the filter was not done well. I was told by your sale rep that the joints for the gutters would be factory created so that they would fit.

Instead, an installer just cut them in my backyard and they do not join together. Also, in the gutters I can see into, they didn't clean them out as promised.

I have called and left several messages, but have not received a call back yet. I'm going to continue to pursue this until it is fixed.

LeafFilter North's reply to:

Need local installer to call me to repair storm damaged Leaf Filter section.

Hi Stuart – We are so sorry to hear your LeafFilter system was damaged by a recent storm and want to assist you. Our team is aware of your concerns and will follow up with your local office. We will reach out shortly. Thank you.
ID
#1640197 Review #1640197 is a subjective opinion of poster.
Pros
  • Finally connected with local installer to begin repair process
  • Great product
  • Reduces my workload cleaning gutters
Cons
  • Local installer too busy to contact me for 2 weeks
LeafFilter North - Need local installer to call me to repair storm damaged Leaf Filter section.

I've called customer service four times in two weeks, requesting that an installer in Northern VA call me about repairing a storm damaged section of my Leaf Filter installation. I have not heard from the installer or anyone at Leaf Filter.

This should not be difficult! I am happy with the product. I want to PAY MONEY to have a damaged section repaired. If the installer won't call me, just send me the replacement parts and I will do it myself.

See the attached picture. The screen covering was ripped off of two sections and one section is chipped.

LeafFilter North's reply to:

I think its a great idea but it doesnt work well on my house and the custumer service is tearable

Hi Donald – We have every desire to assist you and ensure your gutters are in good working order! We have forwarded your comments to our corporate service team and will have someone reach out shortly.
ID
#1640180 Review #1640180 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Full refund

they messed up my gutters and refuse to refund my money and replace my gutters

Love this product

Love this product! My hubby is going on 80; really shouldn't be on a ladder anymore. And when I cleaned the gutters, I figured I didn't either. This will totally eliminate that. The installers were very polite and friendly, and efficient. I'll update after a season and see how it looks and works. – Ted P
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1648585 Review #1648585 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Reason of review
Good customer service
LeafFilter North's reply to:

Replace a unwanted down spout that I did not want

Hi Patrick – We have every desire to address your concerns. We have notified our service and support team of your requested repairs and will have someone reach out to you ASAP. Thank you.
ID
#1639569 Review #1639569 is a subjective opinion of poster.
Cons
  • Poor results
  • Customer service and quality of installation
  • Poor installation and no show appointments
Reason of review
Poor customer service
Preferred solution
I want someone to come and fix it...!

I called the salesman and customer service to have someone replace the rain gutter. I called on July 24th @ 8:15 am and was told that someone would come and repair it on July 30th between 1 and 5.

It has now been over a month and am still getting the run around. I am ready to call the Better Business Office and lodge a Formal complaint.

With paying close to $7000 and a promise that someone would solve the problem, I'm not getting what I paid for ! And they never cleaned up their mess !