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LeafFilter North's reply to:

Leaffilter North - Installation Review from Maumee, Ohio

Hi Michael- Thank you for your feedback. We have already reached out to you and taken care of this issue. Should you have any concerns in the future, feel free to reach out to our Service Department at 1-800-749-4566 or service@leaffilter.com for assistance.

Thanks!
Anna

Review
#1251119 Review #1251119 is a subjective opinion of poster.
Cons
  • Poor installation
Reason of review
Work Experience or Job Application
Loss
$3000
Tags
  • Poor Service
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio

Leaf filter tells you they will not mess with your roof will my shingles are lifted up off the roof because it was installed wrong. So they came back out.

I should have checked their work after they came back out because he lied to me about fixing everything. I just had to fix the leaf filter in the backyard. I have also been picking up all the screws in the yard and driveway that they did not clean up. I will make it clear to everyone I know not to do business with this company.

your company does half *** work and should not be in business for as much as you charge. Nothing but Glorified scam artist.

LeafFilter North's reply to:

LeafFilter North in Wilsonville, Oregon - Problem after problem, not happy

Hi Cheryl- Thanks for your feedback. We have already reached out to you and taken care of this issue. Should you have any concerns in the future, feel free to reach out to our Service Department at 1-800-749-4566 or service@leaffilter.com for assistance.
Review
#1242672 Review #1242672 is a subjective opinion of poster.
Cons
  • Installers
  • Pushy sales
  • Water overflows gutter now
Reason of review
Bad qualtiy, not as described, customer service
Preferred solution
Let the company propose a solution
LeafFilter North - Problem after problem, not happy
LeafFilter North - Problem after problem, not happy
LeafFilter North - Problem after problem, not happy
LeafFilter North - Problem after problem, not happy

Salesman was very high pressure pushy. I did not like that.

Husband is a diabled veteran, so the price was a lot for us. But we were also concern with him climbing on the roof anymore.

Installers were very unprofressional. Husband heard them talking about rushing the job. They dropped a part that broke our window screen (and left a mark on the window). The company later denied it. The installers did not clean up after themselves. They left screws and stuff all around the house. The salesman said that these are better than other gutter cover systems, because they aren't installed under your shingles. But i have pictures that show them under the shingles. And i found a piece of shingle on the ground that they must have cut off.

When it rains, they water runs over the edge onto the deck, the garden beds (which are now flooded), and everywhere.

We called and they sent a guy out to look at it. He recaulked some downspouts that were leaking. Regarding being under the shingles, he said "it's only an inch or so". YES, But it is under it!!

He also addressed the water flowing over and said that there was debris on top of the system, and we would need to clean it off monthly. WHAT!?! The point of the system was that we didnt need to climb up there 1-2 times a year to clean gutters. Now we have to clean it every month?

We also found that the wire gutter traps were taken out of the down spouts and tossed in the bushes against the house.

We are not happy with a system we dont feel will work right and we spent so much money on it. I emailed 2 different people with pictures and my concern. But no one has replied.

I am in Tulatin Oregon, and I know you are new in the area...but I still expect help with these matters.

I want a system that works.

Cheryl

LeafFilter North's reply to:

LeafFilter North in Nashville, Tennessee - For the most part . . . pleased.

Hi Mark- Thank you for your feedback. We have notified the appropriate management of your concerns and will be contacting you soon. In the future, feel free to reach out to our Service Department at 1-800-749-4566 or service@leaffilter.com for assistance.

Review
#1233700 Review #1233700 is a subjective opinion of poster.
Reason of review
incomplete installation
Loss
$1
Preferred solution
Let the company propose a solution

Had new gutters and Leaf Filter installed on Thursday Apr. 12.

I was impressed with the quality of the materials. My contract said the installers would arrive between 8 and 10 AM. When 11 o'clock rolled around I called the company but got switched to customer service who said the installation manager would investigate and call me back. No one called.

The installers finally arrived at 11:30; no big deal.

I have a second story roof that had no gutters and drained directly onto my first story roof. So, I purchased new gutters and filter. Towards the end of the installation, one of the installers said they did not have enough elbows and needed to go to a home improvement center to purchase them. Rather than make them move their truck and trailer I drove him just a couple of miles to our local ACE hardware store.

The downspouts installed from the second story gutters emptied onto the roof rather than being run into the first story gutters. The installer said he did not have additional material. It rained today (Apr.14).

As I expected, the water from the second story over ran the first story gutters. That was not the installation practice I saw in the sales material

LeafFilter North's reply to:

LeafFilter North - Not good customer service

Hi James,

Thanks for the feedback. A member of our customer service team has reached out to you to resolve the issue.
Review
#1227828 Review #1227828 is a subjective opinion of poster.
Pros
  • All the promises
Cons
  • Poor installation and no show appointments
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
Tags
  • installed badly

The salesman, Jeff Motter, promised great installation by trained professionals in a half day. The installer showed up at 10 AM and was still working in the dark at 8 PM.

When I saw it in the light of day the gutter cover looked very wavy both front to back and left to right. Additionally, the spikes they had cut were not sealed with silicone. I complained and someone did come out to check. The set up an appointment for 5 April at 8 AM.

I waited until 11 AM and no one came. I called to find out what happened and they said they had too many work cards that day - IT WOULD HAVE BEEN NICE TO KNOW so I could have been doing something besides waiting for them. The installer did show up on the 6th of April and supposedly fixed all the problems. As he was getting ready to leave I reached up over my front porch and wiggled the original spike I found un-calked, and it was still moving free and easily removed.

It makes me ask myself how much attention to detail he had on the areas I cannot check. It might be a good product, but without good installation I cannot recommend the product to my friends.

Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I filed a complaint yesterday. LeafFilter contacted me this morning explaining how this happened. I should not have listed the phone numbers of the people. They arae coming tomorrow to finish the job. Thanks for your help but please remove the post. I would appreciate...
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Review
#1201133 Review #1201133 is a subjective opinion of poster.
Pros
  • Called me immediately and completing the job tomorrow
Reason of review
Job wil be completed tomorrow
Tags
Resolved
LeafFilter North's reply to:

LeafFilter North in Summerville, South Carolina - Waiting over 3 months and job not completed - Resolved

Hi Jerry-Thank you for your feedback. Management has been advised and will be reaching out to you shortly.
Review
#1200841 Review #1200841 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
Tags
  • Poor Service

Update by user Mar 05, 2018

LeafFilter promptly contaced me after my post and my issue with the company has been resolved to my satisfaction. Please remove the post from this website.

Thank you. Jerry

Original review posted by user Mar 01, 2018

Gutters guards were installed on Nov. 16, 2017.

They damaged my gutter on the left front of my home. They agreed to replace the gutter and said they would be back the next day. After numerous calls, the installer showed up on a Sunday in January to do the work. They took down my existing gutter but their equipment had a problem so they could not make the replacement.

Again (Larry) said he would come back the next day. I made numerous calls to the installer but no response. I made several calls to Account Manager, Roger Roa

(914443-9482) and spoke to him once, then he never returned my calls. I called the area Manager William (845-851-8556) and explained my problem in a messaage...no response or follow up calls.

I called LeafFilter customer service in

in Ohio who promised someone would call me..No responsse. I continued to call but no one would give the courtesy of a call back. Finally I reach William at the Summerville, S.C. office of LeafFilter(419-287-6680).

He was unaware of my problem and seemed to want to help. He promised to call me back but after waiting 9 days, I called him and left a message. No response. I have no gutter on the left front of my house and a piece is hanging down.

This has been going on for 3 1/2 months and they continue to ignore my calls. The customer service is the poorest I have ever encountered, especially from a seemingly reliable company.

I made the mistake of paying them before the work was completed. This has taken up much of my time and patience.

LeafFilter North's reply to:

LeafFilter North in Hudson, Ohio - Not happy with the sales team and financing aspect of the whole process.

Hi John- Thank you for your honest feedback. A manager will call you shortly to discuss your concerns.
Review
#1199989 Review #1199989 is a subjective opinion of poster.
Cons
  • Product not as promised
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

I agreed to have Leaf Filter redo some trim on my century home. I didn't want their gutter protection as it was way too expensive.

During the sales meeting I expressed that I wanted a gutter replaced because it could not handle the volume of water during heavy rains and was creating an additional problem of flooding in my basement. I even pointed out a spot in my house where the gutter overflows and causes a moisture problem on the inside. The subcontractors showed up much sooner than I expected as it was bitter cold and snowing. They worked about a half day and left because they did not have the proper equipment to reach the height of an older two story home.

I was led to believe that the material they were using was a Leaf Filter product that was perforated to allow for ventilation of the attic. However it was not perforated, installed directly over the old wood soffit and picked up at the ABC store in Hudson! Not to be confused with the ABC Liquor Store they told me! The next day I received a call from the salesman saying the price was misquoted and would like me to come up with $500 more!

Gutter never was installed, I'm being billed for costs that I didn't want through their finance company which shows up on my credit report and looks unfavorable to my bank when I applied for a loan! Subcontractors were qualified, courteous, and underpaid! They were not surprised when I told them the work was not done and admitted there were other problems with other clients. Then they pointed out to me that there was no mention of a gutter replacement in the contract!

HMMM!

Gutter people don't do gutters or buyer beware! I've been bamboozled by a team of con artists!

Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We recently installed a standing seam metal roof on our log home and had concerns about whether the old gutters could handle the more rapid water flow in major storms. Our roofer said we should consider adding larger gutters and we chose the Leaffilter system because I...
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Review
#1197336 Review #1197336 is a subjective opinion of poster.
LeafFilter North's reply to:

LeafFilter North - Worse experience

We appreciate your feedback and are sorry to hear you are not satisfied with our installation experience. Our records show that we did arrive on the scheduled installation day and there was an authorized representative at your home at that time. We have been trying to reach you to resolve your concerns and are awaiting a return call. You may reach out to Service Department at 1-800-749-4566 and ask for our Corporate Response Team.
Review
#1135535 Review #1135535 is a subjective opinion of poster.
Reason of review
Poor customer service

When I placed my order I was promised that I would be notified before they came to install. I tried setting up appointment times several different ways but never a response.

I got a call one day when I was at the work asking for payment, I said the job was never done. To my surprise he told me they came over a week ago and installed the product. No one was home that day so I am not sure they even cleaned the gutters.

Very disappointed in leaffilter and how sneaky they are. They are not honest

LeafFilter North's reply to:

LeafFilter North - Inside Corner Problems

Thank you for your feedback in regards to your experience and we apologize if it was conveyed there was nothing we could do to assist you in regards to your LeafFilter system performance. We will be addressing this with the representative you spoke to. If you would like to discuss your situation further, please contact our Service Department again at 1-800-749-4566 and ask for our Corporate Response Team.
Review
#1129139 Review #1129139 is a subjective opinion of poster.
Reason of review
Bad quality
LeafFilter North - Inside Corner Problems

We have lots of oak trees. We saw a demonstration at a local wine festival and I liked what I saw.

After working the numbers and being convinced that I would never need to climb a ladder again, we had our LeafFilter installed this past summer (2017). During a normal rain fall, I noticed water running over the top of the gutter on one of my inside gutter corners and onto my deck - see video. After the rain stopped, I investigated the problem and found black gunk covering the micro-mesh screen that prevented the water from entering the gutter. I contacted service and the guy told me this is a known problem that nothing can be done to fix it, except to periodically climb up a ladder and clean them.

Really??

This is why I bought this product. I would not recommend LeafFilter if you have lots of trees and inside corners like we do.