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LeafFilter North's reply to:

Leaffilter North - Leaffilter Gutter Guard Review

Hi there - We’re sorry to hear that you disregared LeafFilter after reading negative reviews. We have served 150,000 customers and every customer is important to us. We have received over a 4 star rating on TrustPilot, we are BBB accredited, have mostly A/B ratings on AngiesList, and a high satisfaction rate on HomeAdvisor. I would encourage you to weigh the negative reviews against the positive reviews and focus on the positive reviews from our thousands of customers we have assisted over the past ten years
Review
#875395 Review #875395 is a subjective opinion of poster.

Thanks to all who posted. Got a nice looking ad in the mail.

I was picking up the phone to call when I decided to do a little research and found this site.

Needless to say I didn't call and the ad went in the trash. Thanks for saving me the headache.

LeafFilter North's reply to:

LeafFilter North in Columbus, Ohio - Worst Product Ever and I Fell for It

Hi there - I am sorry to hear that you are having issues with your system. We have every desire to address your needs. LeafFilter is made out of a medical grade stainless steel coating -- so nothing organic will adhere to it or stick to it. We have a dedicated service and support team at corporate, and local service technicians in your area. We would love to come and assess your situation and see if we can provide a solution. Please contact us at 800-749-4566.
Review
#874156 Review #874156 is a subjective opinion of poster.
Cons
  • Rude customer service after sale
Reason of review
Bad quality

Salesman's pitch was wonderful and he was able to lie about the performance of this product with a straight face. It is true that leaves will not get into the gutters.

It is also true that leaves and debris stick to the special nonstick coating and if you have a two story home, you will need help several times a year to clean the covering. The staff (2 years ago) were not only rude and born with an innate ability to talk over the conversation, but also lack the ability to use appropriate customer service skills to solve a problem. I tell everyone about this company and would have been much better off if I hired someone to clean my gutters 2-3 times a year. When my gutters are clogged with debris, I have a waterfall when it rains outside my front door.

Please don't let these people in your home; you will regret it.

LeafFilter North's reply to:

LeafFilter North in Jonesborough, Tennessee - Poor product and a complete failure

Hi Camellia, We apologize for the inconvenience and will forward your feedback to our customer support team. If you are still experiencing issues with the LeafFilter system, please contact us at 800-749-4566 so that we can come to a solution. Thank you!
Review
#872575 Review #872575 is a subjective opinion of poster.
Reason of review
BAD PRODUCT
Loss
$2520

These gutters were installed into gutters that needed replacing to start with. Not only that the water runs over the edge in the winter creating ice runoff.

I have never experienced such high pressure. Thank goodness I only had the front gutters done. That was 80 feet with 10 right angles at a charge of $2520.00. That is $31.50 a foot.

Took the installer 3 hours to install. This is the biggest rip off in the world. The contract is gross too. You normally have a three-day RIGHT OF RECISION but they have excluded that right by putting into the contract that if you exercise that right you will pay them 25% of the contract cost.

This is something that can be corrected in court. The salesman wanted to install them the very next day. Domonick Tagliavia was the salesman. I will never sign a contract on like this again.

Be WARNED these gutter products are very poor and you will be sorry if you purchase them.

LeafFilter North's reply to:

LeafFilter North - Review in Household Services category from Parsippany, New Jersey

Hi Paul, We apologize for the inconvenience. Our service support team is dedicated to resolving any product issues you may have. Please contact us at 800-749-4566 so that a local technician can assess your situation and ensure our gutter guard system is performing at its optimal capacity.
Review
#871453 Review #871453 is a subjective opinion of poster.
Reason of review
Poor customer service

We had leaf filter installed 2 years ago. This year we had some gutters ovwrflowing.

My husband has called them a number of times, telling us someone will call you back. Yesterday, he spoke with John, possibly a manager, and we were told someone would be by today Friday, June, 24, 2016, it is 5:15 pm and no one has shoqed up or even called. We called the office and they are closed!!!!

Hoqevwer, when we agreed to have it installed, they couldn't get here quick enough. Very poor business practice!!

LeafFilter North's reply to:

LeafFilter North - Review in Household Services category from Hudson, Ohio

Thank you for your feedback. We take our reviews seriously. As you pointed out, reviews can be left on a variety of sites including TrustPilot, Angie's List, Yelp, and HomeAdvisor.
Review
#866433 Review #866433 is a subjective opinion of poster.

Here's a repost...but one with solid information. Oddly, the first reccomendation of "posting on the company's facebook page" is no longer valid. Huh, it looks like leaffilter opted to turn off facebook's review functionality...why would a company do that??? Lol.

========

Posting on this site may make you feel a little better. It’s a good place to vent. But, you’re not going to get a resolution to your leaffilter problems by posting here. Want to get a resolution from Leaf Filter, or any home improvement company? Just follow the steps below.

1) Facebook

- Post a REVIEW on the company’s Facebook page(s).

- Don’t post a comment to their wall. Post a REVIEW with the star rating. When you post a review the company cannot delete or edit it.

- LeafFilter has 2 Facebook pages where you can leave a Review:

1) facebook.com/LeafFilter/reviews

2) facebook.com/LeafFilterReviews/reviews

Posting Facebook reviews has high visibility, they can only be edited or removed by you, and they will help you get help.

2) Post Reviews on More Prominent Review Sites

- TrustPilot (trustpilot.com/review/www.leaffilter.com).

- Home Advisor.

- Yelp.

- Angie’s List (if you are a member).

Posting on these sites will impact the company’s marketing and will help you to get a resolution.

3) Better Business Bureau

- File a complaint with your local BBB.

The company will have to respond and defend their actions to the BBB. If/when the BBB receives enough complaints the company’s rating will fall OR they will lose their BBB accreditation.

4) Google Maps/Business

- Find the company on google.com/maps/ and add your reviews.

- Much like Facebook reviews these can only be edited by you and they have strong public visibility when people search for a company online.

5) Feds & State Government

- Federal Trade Commission: ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

- File a complaint with your state’s attorney general.

- It’s unlikely that your one complaint will cause a response. But if these offices start seeing the same company’s name over and over again they will eventually take action.

- NOTE, if you are a senior who feels you were misled be sure to include this information.

6) Cash is King

- Last, but for from least, did you pay with a credit card or financing?

- If so, great! Contact your financial institution and dispute the charges. Your credit card company or bank will side with you until the matter is resolved in your favor.

If you want to vent, this site is a great resource. If you want to take actions that will get you results then just follow the steps above.

Resolved
LeafFilter North's reply to:

LeafFilter North in Columbia, South Carolina - LeafFilter product and installation - Resolved

Hi Gary, We're sorry to hear your experience was less than satisfactory. LeafFilter has a dedicated team of service techs that would be more than happy to assess your situation and ensure our product is working properly. Please contact us at 800-749-4566 so that we resolve your issue.
Review
#858151 Review #858151 is a subjective opinion of poster.
Cons
  • Bad sales practices
  • Product did not perform as sold
  • Worthless warantee
Reason of review
Not as described/ advertised
Loss
$2600
Preferred solution
Full refund

In March, 2015 I purchased a LeafFilter system from a smooth talking salesman to replace my old Gutter Helmut System. Although the price was double what I had paid for the Gutter Helmut system the salesman said the old gutters would be renewed, cleaned, relined and adjusted as needed and would look like new. The non clog warranty looked good. The LeafFilter North installers did not do anything but put their screens in place and said they were not supposed to clean anything except debris in the gutter. When I called the salesman he agreed he had told me the gutters would be renewed and he or the company would take care of it later. After many calls, emails nothing was ever done.

Over the next few months leaves, straw and seeds accumulated on the screen. They do not blow or wash off as I was told by the salesman. Almost as much water runs over the gutter as in the gutter making the gutters almost worthless. Also in one area the water over flow has gone onto my brick discoloring the wall.

I have to periodically clean the debris to avoid the flow over.

Based on my experience Leaf Guard, or Gutter Helmut is a more efficient system. I have also found when they removed my Gutter Helmut the crew did not renail the shingles.

Poor installers, lying salesmen, and poor product! Buyer beware!

Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

with a number 1 rating from consumer reports, how can it be a bad product? our retirement community approved the system! i love that the product prevents leaves and really anything from getting into the gutters. it certainly looks beautiful. i'm just really...
View full review
Review
#854158 Review #854158 is a subjective opinion of poster.
Pros
  • Product
Reason of review
Good quality
Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

LeafFilter North - No Longer Troubled by Heavy Rain

We had a serious issue with our previous gutter covers and water would spill down from a roof peak and actually make *** in the ground below. We lost a few plants. LeafFilter technician improved the slope of the gutter, cleaned out years of muddy residue and installed the proper screening that now is able to accommodate a heavy rain.
View full review
Review
#903440 Review #903440 is a subjective opinion of poster.
Reason of review
Good quality
LeafFilter North's reply to:

Leaffilter North - Gutter Guard Review from Richmond, Virginia

Hi there - I am very sorry to hear that you are having issues with LeafFilter. LeafFilter is made out of a medical grade stainless steel, so no organic material will adhere to it or grow on it. Debris and leaves should be pouring over the subtle drip edge. Your situation is not how Leaffilter typical performs. We would like to be able to address your situation and provide a solution. Please contact our dedicated service and support team and we will have a local service technician address your situation and provide a solution.
Review
#850639 Review #850639 is a subjective opinion of poster.
Reason of review
Bad quality

Have had leaf filters for several years. Debris stays on gutters and screens are clogged with mildew, mold and debris and never work even when we blow off the leaves and pine straw. Have complained and even spoken to VP of company to no avail

LeafFilter North's reply to:

LeafFilter North in Warrensburg, Missouri - Guarantee Worthless

Hi Jerry, LeafFilter offers a 100% money back no-clog guarantee. Your safety is important to us and we will do everything we can to ensure you never have to climb a ladder to clean your gutters again. Please contact our service team at 800-749-4566 so that we can resolve your issue.
Review
#850327 Review #850327 is a subjective opinion of poster.
Pros
  • Promises they offered
Cons
  • Product not as promised
Reason of review
Warranty issue
Loss
$2581
Preferred solution
Full refund

We had Leaf Filter gutter guards installed on out home in Saint Louis , Missouri almost 2 years ago . The Leaf Filter salesman told us that we would never have clogged gutters again and gave us a money back guarantee .

The job cost us $ 2600.00 . Since then we have had them out 3 times to clean and repair their product and I have managed to climb up a ladder and clean off the debris several times myself . The last time we called they said from now on any time they come out to clean the gutters it would cost us 95 dollars per visit . We then asked that they remove their product from our home and refund our money .

They refused to do so .

So far , I have reported them to the Better Business Bureau and plan on consulting an attorney . I am 70 years old and no longer able to climb up on the roof and clean out the gutters .