Welcome to the LeafFilter North Community

Leaf filter installed on 6/23/2020, one installer, delayed from his first job that day. First heavy rain we noticed one of end caps leaking.

Called service 6/29/20 talked with Alexis who stated she could send someone out on 7/17/20 between 8-12.

No one showed, no call. Called service 1PM waited 15 minutes, girl answered and said she would have a supervisor call me, no call back now 5:30PM.

User's recommendation: Get quotes from several companies and view customer reviews.

I signed a contract with Penny to have gutter guards installed on our home with an initial scheduled appointment date on my contract of Monday 7/13/20. No one showed with no contact. When, I called LeafFilter said they had a date of 7/14/20. On Tuesday 7/14/20., Once again no one showed with no contact. I called again and talked with Ralph, the scheduler manager and set up an appointment for Friday 7/17 at 9:00 am

(Ralph made it clear we would be the first appointment on Friday). You guessed it, it is now 1:45 pm and no one from LeafFilter has shown up with no contact. Called LeafFilter and asked for names and phone numbers of regional managers. I received names but no contact information.

Now, comes the kicker...at 2:00 I received a call from Ralph who proceeded to tell me that the installer failed to bring a big enought ladder on his truck and, we would have to reschedule for Monday 7/20/20

When, i called LeafFilter corporate offices, I had to leave a voicemail. I have received no reply.

User's recommendation: Caveat emptor: LET THE BUYER BEWARE.

I have two down spouts that leaks at the bends, one at the rear down spout, and another at the front corner down spout. Water coming down the front valley overflow down onto the front driveway.

I was told a week ago that I would be contacted by the company, and as of now, I have not heard from anyone.

My address is 311 Sugar Valley Rd. Joliet, Illinois 60433

We noticed the product buckling and rising above the gutter in a section. Left multiple voicemails that were never returned.

Sat on hold and call was never answered. Finally had a service call scheduled today between 8 and noon.

At 1215 received a call that we were not on their schedule today and would need another appointment. Buy from the competitor.

User's recommendation: Do not buy this product.

Clogged spouts and have called 10 times to get it serviced. Your product was installed in 2011 and they say Im not in your system since its been too long. I have the contract with 2 valid phone numbers on it.

Can anyone help?

User's recommendation: Good product. Very poor service to support the so called lifetime warranty.

I had these leaf filters put in Feb 2020 ! I noticed they were leaking so I had my son come over in April when he had time off to check them !

They had made holes in all my gutters ! My son got in touch with the company and they sent someone out to take pictures ! Said it was the worse work putting the leaf filters on and had ruined my gutters! Said he would talk to someone higher up but I've never heard back from them !

As far as I'm concerned , they can come get the leaf filters and I'll try to find someone to replace all my damaged gutters !

I will not be paying on these leaf filters as I will need to purchase new gutters ! My number is 417 241 **** or Conniecoleman0130@***.com

User's recommendation: Would not buy.

I worked for leaffilter for 7 weeks and now all I have to show for it is a broke down truck. They overcharged One customer $14,000 to do their home and I was paid 0 for the job.

I made the company over a hundred thousand dollars in 7 weeks, and ended up quitting because of the elderly abuse charging a man with cancer $14,000 very sad this company needs to be put out of business. When I quit I was told I was just a little guy and that they were a billion dollar company that I would be able to do nothing cut the wrong they have done overcharging customers and underpaying installers.

User's recommendation: Run.

I have a contract with LeafFilter to install LeafFilter gutter protection for my home and replace one 6 foot gutter, due to the size of existing gutter.

Complaints:

1- I was assured during a THREE AND A HALF HOUR sales presentation that a team of expert installers and a team for the gutter replacement would be sent to my home. I have 191 linear feet of gutter.

We made an appointment for the following week. I was told to expect the teams to arrive around 9AM and received a courtesy confirmation call the day before. Your advertising, scheduling and sales departments seem very professional. The professionalism stops there.

On the day the work was to begin, ONE "team" of ONE man was delayed, called me after 4PM and arrived at 6:15PM.

He explained why late and was very nice and wanted to get the job started. He worked for 2 hours that day. He returned the next day, still only one man (for what seems clearly to be at least a two -man job) and, after another 8+ hours was about 2/3 completed. Due to a long day and stirring up a wasps nest, the job has been put on hold until next week (I have arranged for exterminators to come out to handle the wasp problem).

2- Roof tiles were broken during installation (which is still not completed).

Two of the THREE broken roof tiles were replaced, third one not mentioned by installer. I only had two extra tiles around.

3- My contract states that "we completely clean out your existing gutters and downspouts. We seal your gutters and downspouts with 50 year silicone." The cleaning consisted of scooping out dirt from the gutters (some clumps still lying on roof that has been completed) and no sealer was placed anywhere. The installer said not needed.

I thought the salesman informed me that the sealer would be placed. After installer left for the day, I rechecked and, sure enough, it is in print.

4- My contract states that Hiopen Brackets will be installed and the salesman assured me this is done to reinforce the gutters and will be placed, probably without removing my old brackets. Installer told me this was not necessary and did not place any brackets.

5- Contract states that price includes cleanup and disposal of existing material. My recycling bin is presently over half full of old wire mesh from the gutter.

6- A "gutter replacement team" has never showed up.

The installer said he doesn't install gutters and that he would try to put an extension on the LeafFilter material to fit the one gutter. He was trying to help and this sounded fine.

When leaving on the SECOND day, he got off the phone with his supervisor and told me that the gutter was planned for replacement. It does not add up that he did not previously know this or that a gutter "team" had not showed up and it was two days after the job was scheduled.

User's recommendation: Assure they will send enough people who have knowledge of the contracts for installation.

The gutter had leaked ever since the leaf guard was installed. Only at one corner.

First of all. For the payment options, I was given a choice of pay full upfront ($2300), pay zero % for a year or pay in 50 installments at a low rate (which will make the total payment around $2450).

I was told I could change my mind till after the installation was done. I asked for now let’s go with the 50 months plan and I will let you know if I change my mind before the installation as that seemed easy on the pocket. The officer was able to get that processed right away but did not mention that he was applying for a line of credit. My installation was costing me around $2450 but he mentioned that I am eligible for up to $9500 if I wanted to.

I did not pay much attention to it as it did not seem any different when getting an expensive phone or laptop on installments.

He should have been absolutely clear that he was opening up a line of credit account for me that goes beyond the $2450 that was required for the job. Anyways, after the job was done I asked him that I would like to go for the 12 months zero interest option. To my surprise, he said that it is no longer an option. So I said I will pay in full.

To that he said...you will have to pay $2450. I said but we had agreed on $2300 for a one time upfront payment. Anyways I ended up $2400 cause I got tired of reasoning and arguing.

Then despite the fact that I had made a full payment, I received a credit card with a limit of $9500 which I did not want.

To make things worse, the system was installed on Monday and when we got some rain on the following Sunday, the gutter was already leaking. I tried to contact the rep...no response.

Waited till morning to call customer service. Took me an hour to get hold of someone and they said the earliest they can come out is in 15 days. I said I wanted to talk to management. I was forwarded to a dead end.

Called a few times and gave up. Hence writing this review.

I am simply frustrated with the whole experience. After paying such a premium for a gutter guard this is simply unacceptable!

i called leaf filter customer service 3 days in a row and could never get through to anyone. All I could get was an irritating recording that played every 30 seconds that told me how important my call was....after a prolonged time of being told how important my call was I hung up.

finally I got on to a an email for “customer service” — requested an appointment for my clogged gutter and they are supposed to come by this morning. Its 9:30 and they have not come or called to indicate they were coming.

Awful service....

User's recommendation: customer service is awful.

Satisfaction guaranteed... Not here.

Sold that product need little maintenance. Not true. Sold they do quality work. Not true

The pollen and small particles from the trees actually form a hard, water resistant mixture that cakes to the screen and has to be scraped off annually.

Not much less work than I was doing before, but now the water runs over the gutters not into them. Might work in a deciduous area but useless in firs, pines and particularly cedars.

Also ambitious salesman promised no leaks. I pointed out a problem inside corner that took us years to seal but had it fixed for 3 years. He promised they could handle it.

Of course after they reworked our gutters that corner (by a doorway) has dripped ever since.

The employee that comes on service calls is prompt and courteous but after 3 calls the inside corner still drips. Other small comment is the install gang actually missed a place and a call had to be made to get the job completed the next week.

Friday afternoon service. Sigh.

Angela Stanford (Vancouver Island)

User's recommendation: But the cheap stuff at local hardware or hire a kid ... You will be farther ahead either way.

HAVE SYSTEM, REPAIRED IN JAN PLUS WE PAID ANOTHER $1,000 FOR REPAIR. SYSTEM IS BUCKLED AT CORNERS SPOKE WITH IL OFFICE THEY WERE REFERRING IT TO TECH.

WAITED 5 DAYS CALLED ILL OFFICE AGAIN "OH SORRY WE ARE NOT SENDING ANYONE, NOW CALL MILWAUKEE" TRIED FOR 3 DAYS VOICE MESSAGE SAYS CALL BACK NEVER AN ANSWER. NEXT WE CALL HEADQUARTERS IN OHIO SAME NO ANSWER,

User's recommendation: CHECK ANOTHER COMPANY.