Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Resolved
LeafFilter North's reply to:

LeafFilter North in Columbia, South Carolina - LeafFilter product and installation - Resolved

Hi Gary, We're sorry to hear your experience was less than satisfactory. LeafFilter has a dedicated team of service techs that would be more than happy to assess your situation and ensure our product is working properly. Please contact us at 800-749-4566 so that we resolve your issue.
Review
#858151 Review #858151 is a subjective opinion of poster.
Cons
  • Worthless warantee
  • Bad sales practices
  • Product did not perform as sold
Reason of review
Not as described/ advertised
Loss
$2600
Preferred solution
Full refund

In March, 2015 I purchased a LeafFilter system from a smooth talking salesman to replace my old Gutter Helmut System. Although the price was double what I had paid for the Gutter Helmut system the salesman said the old gutters would be renewed, cleaned, relined and adjusted as needed and would look like new. The non clog warranty looked good. The LeafFilter North installers did not do anything but put their screens in place and said they were not supposed to clean anything except debris in the gutter. When I called the salesman he agreed he had told me the gutters would be renewed and he or the company would take care of it later. After many calls, emails nothing was ever done.

Over the next few months leaves, straw and seeds accumulated on the screen. They do not blow or wash off as I was told by the salesman. Almost as much water runs over the gutter as in the gutter making the gutters almost worthless. Also in one area the water over flow has gone onto my brick discoloring the wall.

I have to periodically clean the debris to avoid the flow over.

Based on my experience Leaf Guard, or Gutter Helmut is a more efficient system. I have also found when they removed my Gutter Helmut the crew did not renail the shingles.

Poor installers, lying salesmen, and poor product! Buyer beware!

Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

with a number 1 rating from consumer reports, how can it be a bad product? our retirement community approved the system! i love that the product prevents leaves and really anything from getting into the gutters. it certainly looks beautiful. i'm just really...
View full review
Review
#854158 Review #854158 is a subjective opinion of poster.
Pros
  • Product
Reason of review
Good quality
Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

LeafFilter North - No Longer Troubled by Heavy Rain

We had a serious issue with our previous gutter covers and water would spill down from a roof peak and actually make *** in the ground below. We lost a few plants. LeafFilter technician improved the slope of the gutter, cleaned out years of muddy residue and installed the proper screening that now is able to accommodate a heavy rain.
View full review
Review
#903440 Review #903440 is a subjective opinion of poster.
Reason of review
Good quality
LeafFilter North's reply to:

Leaffilter North - Gutter Guard Review from Richmond, Virginia

Hi there - I am very sorry to hear that you are having issues with LeafFilter. LeafFilter is made out of a medical grade stainless steel, so no organic material will adhere to it or grow on it. Debris and leaves should be pouring over the subtle drip edge. Your situation is not how Leaffilter typical performs. We would like to be able to address your situation and provide a solution. Please contact our dedicated service and support team and we will have a local service technician address your situation and provide a solution.
Review
#850639 Review #850639 is a subjective opinion of poster.
Reason of review
Bad quality

Have had leaf filters for several years. Debris stays on gutters and screens are clogged with mildew, mold and debris and never work even when we blow off the leaves and pine straw. Have complained and even spoken to VP of company to no avail

LeafFilter North's reply to:

LeafFilter North in Warrensburg, Missouri - Guarantee Worthless

Hi Jerry, LeafFilter offers a 100% money back no-clog guarantee. Your safety is important to us and we will do everything we can to ensure you never have to climb a ladder to clean your gutters again. Please contact our service team at 800-749-4566 so that we can resolve your issue.
Review
#850327 Review #850327 is a subjective opinion of poster.
Pros
  • Promises they offered
Cons
  • Product not as promised
Reason of review
Warranty issue
Loss
$2581
Preferred solution
Full refund

We had Leaf Filter gutter guards installed on out home in Saint Louis , Missouri almost 2 years ago . The Leaf Filter salesman told us that we would never have clogged gutters again and gave us a money back guarantee .

The job cost us $ 2600.00 . Since then we have had them out 3 times to clean and repair their product and I have managed to climb up a ladder and clean off the debris several times myself . The last time we called they said from now on any time they come out to clean the gutters it would cost us 95 dollars per visit . We then asked that they remove their product from our home and refund our money .

They refused to do so .

So far , I have reported them to the Better Business Bureau and plan on consulting an attorney . I am 70 years old and no longer able to climb up on the roof and clean out the gutters .

LeafFilter North's reply to:

LeafFilter North in Boston, Massachusetts - Company horrible to employees / contractors

Hi Jerry, Your unique situation has been assessed by our team. LeafFilter pays employees based on the quality of work.
Review
#837139 Review #837139 is a subjective opinion of poster.
Pros
  • Promises they offered
Cons
  • Never delivered on those promises
Reason of review
Poor customer service
Tags
  • Employee Review

First off anyone claiming to work for them for over a year is a fake review. I worked there for the past 13 months and I was the longest running employee.

Including managers, salesman, everyone. Why? Because they're horrible to contractor employees. Corporate puts such a squeeze on the management they have to do what they can do to make it work.

And what they do is screw over employees. If you drive to a job and the customer canceled you don't get paid. If there is any leaks ever, you pay for someone to go out and fix it. Not u.

They pay for this by withholding $1500 from your pay check that they won't give you back for a year after you quit. They make you wait a year because they find things to charge you for in the year so you don't get anything back. I did a job for $187. It leaked on one corner.

They took $280 from me to fix it. They say the people who are the best in the summer will get the work in the winter. Lie. If they get 4 jobs they won't give you 4 days of work.

They will get 4 guys to do 1 each on the same day. They will not make sure you work thru the winter. That is a flat out lie. They need to get them in fast before the customer realizes they're getting screwed.

Do not work for them. You will be made promises and then screwed over

LeafFilter North's reply to:

Leaffilter North Gutter Guard Review from Ardmore, Alabama

Hi There - We are so happy to hear that you had a great experience with LeafFilter. With over 150,000 customers, each and every person is important to us here at LeafFilter. We do encourage everyone to weight the negative reviews against the positive across other third party review sites such as HomeAdvisor, TrustPilot and Angies List. We appreciate your feedback. Enjoy your clog-free gutter system!
Review
#836973 Review #836973 is a subjective opinion of poster.
Reason of review
Good quality

I realize that this is a bashing site but I have to say that my experience with Leaf Filter has been nothing less than awesome. The sales guy was very respectful and we signed up because it was the only product we felt would truly work and we were right!

It has been almost 2 years and even though we live under 13 pine trees, this product has worked exactly as promised. I have referred a family member and was checking the latest reviews and found these. I am certain that for every 1 "pissed off consumer" there are hundreds of completely satisfied ones. I would also like to add that the complaints about the salesman offering a great deal before he left are rediculous.

I am in retail and it is common practice to put items on sale when we need to move them.

Of course we would prefer to make full retail on the items but there are times when we do what we have to do. The product works and the company has been absolutely awesome especially compared to what seems to be the standard these days.

LeafFilter North's reply to:

LeafFilter North in Buford, Georgia - Leaf Filter System requires periodic maintenance

Hi Carl, LeafFilter offers an industry-leading 100% money back no-clog gurantee. Please reach out to our service team at 800-749-4566 so that we can further assess your situation and come up with a permanent solution.
Review
#836776 Review #836776 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1450
Preferred solution
Let the company propose a solution
Tags
  • Leaffilter Leaffilter Failure
  • Leaf Filter Poor Customer Service
  • No Lifetime Warranty

The Leaf Filter representative stated that the product was guaranteed not to clog. However, my system often overflows due to the system clogging as a result of leaves and debris accumulating on the surface.

When I called the company, I was told that the system requires periodic maintenance, and that they could send someone out for $145. Had I known this initially, I would have selected a different product. The company should not state that the product will not clog, when in fact, it does. This is a bait and switch tactic that is unethical and should be illegal.

I have also submitted this information to the U.S. Department of Commerce as reference.

LeafFilter North's reply to:

LeafFilter North in Fort Worth, Texas - Bad sales practices

Hi there - We’re sorry to hear that you disregared LeafFilter after reading negative reviews. We have served 150,000 customers and every customer is important to us. We have received over a 4 star rating on TrustPilot, we are BBB accredited, have mostly
Review
#836317 Review #836317 is a subjective opinion of poster.
Reason of review
Pricing issue

Tonight I had the leaf filter salesperson come into my home leading me to believe it would be brief and to the point. The sales *** began at that point.

To keep it brief- I was given the deal of the century. For my 250 near feet, it would only cost $12,000.00. Wow, what a deal. Before it was all said and done- as I escorted the sls person to her car- we were down to $3500.00.

A special Corp deal if I promise not to tell anyone.

If I was presented a fair price to begin with- I would have signed. This company obviously will gowege you- given the opportunity!

Buyer beware!

LeafFilter North's reply to:

LeafFilter North in Wisconsin - Horrible company

LeafFilter continuously attempted to correct any issues that the consumer raised. When one alleged issue was corrected, the consumer would come up with other issues on which to base his refusal to honor his contract. The work was done properly and the consumer decided that he did not want to pay for a job well done. Following continuous requests for payment to no avail, LeafFilter had no choice but to take court action. Even while engaged in litigation, LeafFilter was open to compromising and making any modifications that the consumer suggested. Even after the court ordered the consumer to communicate with LeafFilter and allow it to make any needed corrections, the consumer refused to allow it on its property. Ultimately, there was a trial and the court ruled in LeafFilter’s favor. LeafFilter consistently provided proper customer service in this situation and always was willing to address any reasonable concerns of the consumer.
Review
#833030 Review #833030 is a subjective opinion of poster.
Reason of review
Poor customer service

If by reading this review I could help save just one family from the *** we have endured, it will be my time to write this review well spent. We hired Leaffilter to install leaffilter gutters, soffit, and fascia on our home in July of 2015.

The job was to take 4 days to complete. The first crew completely tore off all the wood fascia and crown molding to our home leaving it open to the elements. There was insulation blowing all over the place. On the third day one of the workers asked my son if we had good insurance, because there was going to be an accident here real soon, this same worker also threatened to burn the place down.

Needless to say a new crew was sent out 5 days later to finish the work. By the end of the 8th day they called the work complete by flashlight and wanted us to inspect and sign off in the dark. We refused. Upon our inspection, there were no leaffilters installed, dented fascia, broken and cracked siding from there ladders, siding scratched from there ladders, several gardens destroyed, missing dryer vent from the second story, and because of the removal of the crown molding there is a 4 or 5 in gap from where the siding ends to the soffit.

Plus lots of debris, metal pieces, screws, nails and wood. According to leaffilter if you look at this project from the road it looks beautiful. So we advised them if they wanted any money from us for this they would have to take us to court. And to court we went, first for a hearing then a trial.

At the trial leaffilter was to complete the work and repair the damages to our home and in the end we were to pay. We worked together and came up with a punch list to repair their work, fix my siding and install new crown molding, but they would not install the leaffilters. When the salesman came to our home he sold us the leaffilter gutters, even showed us a sample of what they looked like and how they would work, this job was to cost us over $9000.00 so how could I agree when the main purpose for us to even hire leaffilter was to be omitted. During the time between court appearances I tried to get estimates for damages and repair but no one wanted to get involved in this disaster.

In the end the court appointed a contractor and there was more wrong with this install than we had suspected. With 70 percent of the work needing to be redone, over $6000.00 damage to my siding, crown molding, and gardens I still have to pay leaffilter over $5000.00. The only concession I received was $750.00 in damages to my gardens. So much for putting my faith in the justice system.

This company is sneaky and manipulative, they even went as far as to forge my husband’s signature on their copy of the contract after I pointed out to them he didn’t sign it.

And also to ask the court for a *** order, in my opinion if Leaffilter would have done good work in the first place they would not need to be concerned about what I would say. Beware