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LeafFilter North's reply to:

LeafFilter North in Nashville, Tennessee - Stay away from Leaf Filter

Hi there - LeafFilter 100% stands behind our product. In fact, we include an industry-leading 100% money back no-clog guarantee with the installation of LeafFilter. All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. We pride ourselves in protecting homes from the damage that clogged gutters can cause.
Review
#731280 Review #731280 is a subjective opinion of poster.
Reason of review
Bad quality

This company tries to sell you an inferior product at a very high price. They'll negotiate, but they start out at a ridiculous price and "wait" to see if you'll take the bait and get raped financially. $10 a foot is a fair price, and they'll settle for this. HOWEVER, DO NOT INSTALL THIS PRODUCT ON YOUR HOME!!!!!!!!!!!!!!!!!BAD BAD BAD BAD BAD!

They do not stand behind their product. They send horrid installers who have no experience to do the job. The job is done very poorly. And this is from EVERY review you'll find. STAY AWAY FROM LEAF FILTER!

Honestly, the $1.50 stuff you buy at the Home Depot is MUCH higher quality.

LeafFilter North's reply to:

LeafFilter North in Kitchener, Ontario - How to get a resolution to your Leaf Filter problem.

Thank you for your feedback. We take our reviews very seriously. As you mentioned, there are several other sites that reviews may be posted on. Some of these sites include TrustPilot, Yelp, and Angie's List.
Review
#731176 Review #731176 is a subjective opinion of poster.

Posting on this site may make you feel a little better. It’s a good place to vent. But, you’re not going to get a resolution to your leaffilter problems by posting here. Want to get a resolution from Leaf Filter, or any home improvement company? Just follow the steps below.

1) Facebook

- Post a REVIEW on the company’s Facebook page(s).

- Don’t post a comment to their wall. Post a REVIEW with the star rating. When you post a review the company cannot delete or edit it.

- LeafFilter has 2 Facebook pages where you can leave a Review:

1) facebook.com/LeafFilter/reviews

2) facebook.com/LeafFilterReviews/reviews

Posting Facebook reviews has high visibility, they can only be edited or removed by you, and they will help you get help.

2) Post Reviews on More Prominent Review Sites

-  TrustPilot (trustpilot.com/review/www.leaffilter.com).

- Home Advisor.

- Yelp.

- Angie’s List (if you are a member).

Posting on these sites will impact the company’s marketing and will help you to get a resolution.

3) Better Business Bureau

- File a complaint with your local BBB.

The company will have to respond and defend their actions to the BBB. If/when the BBB receives enough complaints the company’s rating will fall OR they will lose their BBB accreditation.

4) Google Maps/Business

-  Find the company on google.com/maps/ and add your reviews.

- Much like Facebook reviews these can only be edited by you and they have strong public visibility when people search for a company online.

5) Feds & State Government

- Federal Trade Commission: ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

-  File a complaint with your state’s attorney general.

- It’s unlikely that your one complaint will cause a response. But if these offices start seeing the same company’s name over and over again they will eventually take action.

- NOTE, if you are a senior who feels you were misled be sure to include this information.

6) Cash is King

- Last, but for from least, did you pay with a credit card or financing?

- If so, great! Contact your financial institution and dispute the charges. Your credit card company or bank will side with you until the matter is resolved in your favor.

If you want to vent, this site is a great resource. If you want to take actions that will get you results then just follow the steps above.

LeafFilter North's reply to:

LeafFilter North in Medford, New York - Leaffilter on Long Island

Hi there - I am sorry to hear that you were dissatisfied with your sales experience. We are certainly not ill-willed. In fact, we are trying to get you the best price possible, which is why we are happy to provide you with discounts. LeafFilter let's water into your gutters, while keep leaves, debris, and shingle grit out of your gutters. Made out of medical-grade stainless steel, nothing should be adhering to your system. Feel free to reach out to our corporate office if you are experiencing any issues with your system.
Review
#729333 Review #729333 is a subjective opinion of poster.
Reason of review
Pricing issue

This is a rip off. They charge you 12.00 a foot for screens! he first gave me a price for $20.00 a foot, This guy George Bertran is a crook and so are his salesman he tells you he will give the material for free because he has extra. ***! High pressure.

All work is subcontracted don't let them tell you anything else.

The debris lands on top and dose not dry up and blow away.

It dose not do anything, it wont let water in, snow of anything else.

This is a big scam.

JUST DON'T DO IT!!!!

LeafFilter North's reply to:

LeafFilter North in Mckinney, Texas - Disappointed customer. What a nightmare!

We truly apologize for your less than satisfactory installation experience. We have every desire to address your issues and get your full-satisfaction. Please feel free to contact our corporate office to discuss your experience further.
Review
#722043 Review #722043 is a subjective opinion of poster.
Reason of review
Bad quality
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!

Three weeks ago, I had a LeafFilter rep come by and tell me about the system. He had this great portfolio that with detail told me how they were above all the rest.

With NO CUSTOMER COMPLAINTS ever! Well, this was not the case with me. I bought this high priced system, and got *** from the install to the failed attempts to correct their wrongs. They damaged multiple roof singles, installed down spouts in different orientations, broke multiple plants in my flower beds.

I actually walked out while one of the installers was pulling a flowering plant and told me he was pulling out my weeds. I guess LeafFilter also does gardening. They also managed to get caulking on my fairly new window solar screens as well as scratch up and chip my newly stained balcony. Oh yes, they also took it upon them selves to break branches off my trees and plants that surrounded the house.

Ive asked LeafFilter to come out and replace the damaged shingles and now they are telling me that they were that way at install. That the clear caulking that they filled the cracked shingles with was just out of courtesy. Please note the way the gutter system pushed up at my roof line thus forcing shingles up. Also the multiple openings and separation in the system that "not even a granule of sand can get through." I've asked LeafFilter to come remove the system and they refuse.

Oh yes, that CUSTOMER SATISFACTION CERTIFICATE that they give you to check off at the completion of install, my installer and LeafFilter rep told me they didn't care if I filled it out. That they know i wasn't satisfied!

So I have a nice crisp certificate sitting here with no Installer signature, Customer Signature or date. just Job# 00103

LeafFilter North's reply to:

LeafFilter North - Check The Facts

LeafFilter has an industry-leading lifetime, transferable warranty – the best in the business. We offer a 100% money back no-clog guarantee. We were in fact rated highly by the leading consumer reporting agency. If you are having issues with LeafFilter, please feel free to reach out to our dedicated service and support team at 800-749-4566.
Review
#720746 Review #720746 is a subjective opinion of poster.
Cons
  • Product not as promised
  • Dishonesty
Reason of review
Not as described/ advertised

Not being "negative", just "real"...here's some points homeowners should look into about Leaf Filter.

1. Warranty.

Check the warranty. Leaffilter guarantees that the interior of your gutters will not clog but offers no guarantee that their screen will not clog.

Their product completely covers your gutter. Of course nothing will clog the interior...it's covered by the screen. But when the screen clogs (as many complaints indicate) then water will run over.

2. Consumer Reports.

Leaffilter claims to be the #1 rated gutter guard by Consumer Reports.

Look it up yourself. Google "consumer reports gutter guards". Gutter Glove was rated substantially higher. And Consumer Reports had negative comments about all pro installed systems.

LeafFilter North's reply to:

LeafFilter North in Dayton, Ohio - Reneged on Contract

Hi Chris, Your situation is very unique. We'd like to discuss this further with you to see if we can come to a solution. Please reach out to our service support team at 800-749-4566. Thank you!
Review
#718501 Review #718501 is a subjective opinion of poster.
Cons
  • No filters installed
  • Dishonesty
  • Customer service and quality of product
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Company salesperson reviewed work to be done in Ohio, then wrote up a contract to install about 95 feet of gutter protection for $1,284. First crew came out and could not start because they did not have the necessary scaffolding to work around the hot tub area.

Sale manager, Drew, called to reschedule and also to work out details on an issue the initial installers founds. Drew was very professional.

But, the day before the rescheduled installation, someone called from the company telling me they are canceling the contract (which is not a provision in their contract) because they did not want to pay to erect scaffolding. Integrity is, in my opinion, severely lacking with management.

LeafFilter North's reply to:

LeafFilter North in Charlotte, North Carolina - The product is inferior and the owners could care less

Hi there - your experience sounds abnormal. LeafFilter is made out of a medical grade stainless steel and nothing organic will adhere to it or grow on it. We are sorry that you are experiencing problems. We have every desire to address your issues and provide a solution. Please reach out to our corporiate office and we will be happy to send a local technician to assess your situation.
Review
#717783 Review #717783 is a subjective opinion of poster.

My Leaf filters were installed 2 years ago and the ares of the house that is directly under a tree is clogged. I mean their filter is clogged. The fine mesh screen is clogged with leaf and tree particles and mildue. The company vice president, said they will have to be cleaned.

They will not stand behind the warranty of the product. POOR DESIGN.

Can you believe it !

I paid to have gutter protection installed to keep from having to get on a ladder to clean my gutters, and now I have to clean the filters !

DON'T BUY THIS PRODUCT

LeafFilter North's reply to:

LeafFilter North in Ashburn, Virginia - Sales Person Just Left

Hi - We are sorry to hear that you are dissatisfied with your unique sales experience. Our pricing structure depends on a number of different factors and it is our intention to get you the best price for our product, which may require reaching out to the district manager.
Review
#715105 Review #715105 is a subjective opinion of poster.
Reason of review
Poor customer service

And every post pretty much hit it on the head:

* slam all the competitors first, lock in your product as most logical solution

* price- some BS price sheet- starts out $30.00 per foot

* NO- price drops 20%

* What would you pay for the system question posed

* Throw out a low ball number, sales guy says no

* I tell him I'm done

* He calls manager at my kitchen table (was really a make believe call as his cell phone didn't light up

* He drops price to right under my low ball

* I still said no when I saw it was a make believe call and called him out on it

* Finally Threw him out no more then 20 minutes ago

It's all true, thanks for saving me a fortune!

Caveat Emptour Evereyone!

LeafFilter North's reply to:

LeafFilter North in Lennon, Michigan - For sales rep comes clean

Hi there- We apologize and take your feedback very seriously. Our pricing structure is based on a variety of factors including whether a gutter replacement is necessary, amount of stories on a home, and inside and outside corners and we strive to offer fair pricing to all of our customers.
Review
#712836 Review #712836 is a subjective opinion of poster.

I worked as a Leaf Filter sales rep for about a year (in 2013). everything bad you have posted is true - and there's more.

At the Friday morning sales meetings the reps and managers sit around a table laughing about the sales they made - mostly who could come up with a better lie to get a customer's signature. The reason they install jobs so fast . . is so customers don't wise up and cancel - seriously!

The BOTTOM price managers can offer is $10 per foot plus $10 per corner.

(the rep loses his fat commission at this point) If you place an order, then try to cancel b4 install, they'll give you this price. Reps get paid 10% commission at $22/ft and, NOTICE this, HALF of the money YOU pay above $22/ft.

LeafFilter North's reply to:

Leaffilter North - Leaffilter Gutter Protection Review from Fairfield, Ohio

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. When LeafFilter is installed, you willl not have to clean off the product. It's our intention to provide every customer with the best possible experience. If you suspect you are having issues, please contact our service and support team at our corporate office.
Review
#711879 Review #711879 is a subjective opinion of poster.
Reason of review
Poor customer service

The product itself is a decebt product. Realize this....if its to good be true it probably is.

The only employees of the company are the managers. Everyone else is a sub. Its not your sales...subcontracotrs fault...they are trained to "embelish". Bottom line is this.....take the estimate...schedule out 4 days....call to cancel...price will got $11 or $12 a foot.

Now remember....you will have to clean off your product. You wont have to clean your gutters but you will clean your leaffilter...or pay them $78 to do it. Your gutters wont ever need to be maintained.

No company in their right mind will warrant work/product theybdidnt do. No matter what your subcontracted sales person tells you it wont happen