LeafFilter North's reply to:

Cheated Out of Pay!

Hi Justin – We will have a local manager reach out to you.
ID
#1720298 Review #1720298 is a subjective opinion of poster.
Reason of review
Not paid
Loss
$1300
Preferred solution
Pay me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

After subcontracting work with leaf filter I find myself not being paid for the final work that I did. I was sent to do a service call where I hung all the gutters at a past job that had new roof installed.

In my 2 months of being at Leaf Filter, not one time was my check right but now I am completely cheated out of over $700 in money owed to me and $535 in overdraft fees. I contacted the service manager at the Huntersville, North Carolina office Sarah Weaver, and Barbara at the corp office and still haven't heard back. I will be getting an attorney to collect my money. I would NOT RECOMMEND doing business with this company.

The way the people install the product down to how they don't take care of people they are all the way around bad business.

I have contacted Action 9 in my area too. I hope they feature this on an upcoming new broadcast.

LeafFilter Did a Clean Job

Leaf Filter did a fast and extremely clean job The installer was extremely polite and professional From start to finish, there was nothing more that I could ask for. I would recommend Leaf Filter to anyone interested in getting this service done. – Stephen S., Boston
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1721538 Review #1721538 is a subjective opinion of poster.
Service
Leaffilter North Installation
LeafFilter North's reply to:

6 Months.....NO RESPONSE

Hi Jess – We have every desire to assist you as customer service is of the utmost importance to us and we stand behind our product. We have forwarded your contact information and will have someone reach out to you shortly.
ID
#1719176 Review #1719176 is a subjective opinion of poster.
Service
Leaffilter North Installation
Cons
  • Water over-flowing gutter
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer

I have been trying for 6 months to get someone from LeafFilter respond to my email regarding a significant water "overflow" with my gutters after the LeafFilter product was installed.

Totally unacceptable that LeafFilter will not stand behind its product/installation.

I did not have this water "overflow" prior to the LeafFilter product being installed.

Be wary of doing business with this company!

Happy with Our Investment!

We started a search for gutter cleaning services. The first contact that we received through Home Advisor was for LeafFilter. We did invite the sales rep to give us a presentation on the LeafFilter system. We were impressed and felt that the cost was reasonable. The installers were prompt, efficient and showed good skills. Best of all, we are reassured that our safety is secured. No more worry about getting up on the roof to clean out gutters. – Nancy
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1721539 Review #1721539 is a subjective opinion of poster.
Location
Rochester, New York
Service
Leaffilter North Gutter Installation
LeafFilter North's reply to:

Worst Home Owner Experience of My Life

Jordan – We definitely want to assist you and apologize for the delay. We have forwarded your comments and contact information and will have someone reach out to you shortly. Thank you.
ID
#1717481 Review #1717481 is a subjective opinion of poster.
Product
Leaffilter North Gutter Guard
Reason of review
Poor customer service
Loss
$1750
Preferred solution
Price reduction
New Reviewer

I have been through numerous branch managers, area managers, Service Line calls, emails, text. Once my name is searched in your database, I think you will figure out "what happened."

LeafFilter North's reply to:

Not happy

Hi David – Please call us at 800-749-4566 to discuss further with our corporate service team. We may be able to recommend a solution for your gutters. Thanks!
ID
#1714719 Review #1714719 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Dripping from snow melt all over gutter area
Preferred solution
Let the company propose a solution
New Reviewer

First snow since install several weeks ago - melting snow all along my gutters onto deck, patio etc....at least my uncovered gutters prevented this...

LeafFilter North's reply to:

Spend your money elsewhere customer service is awful

We’re so sorry to hear this and definitely want to help you as soon as possible. We have forwarded your information and will have someone reach out shortly. Thank you!
ID
#1713185 Review #1713185 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
New Reviewer

Spend your money elsewhere customer service is awful

I’ve been trying to get my gutters fixed since October. It is now the end of November.

They make appointments and don’t show up and don’t call. I’ve got nothing but empty promises. The one guy that did show up didn’t have a ladder that can reach my roof.

I had another appointment for this morning and surprise no-show and no call. I’m fed up

LeafFilter North's reply to:

DOES NOT WORK! WANT MONEY BACK!

Hi Gina – We definitely understand your frustrations and want to help. We have escalated your concerns to our corporate service team and will have someone reach out to you shortly. Thank you.
ID
#1711576 Review #1711576 is a subjective opinion of poster.
Product
Leaffilter North Filter
Cons
  • Product not as promised
  • Bad service
Reason of review
Warranty issue
Loss
$3489
Preferred solution
Full refund
New Reviewer

Had so much build up of leaves and debris on top of the LeafFilter gutter screen, they don't work. They also create a hazard as ice builds up over the leaves that don't come off--as they say they will.

With our health, we cannot be climbing up on roof to remove leaves etc from on top of the LeafFilter screen. LeafFilter told us there is sap from our trees on the filter and that's why it's not working.

We asked for our money back as that obviously will continue to be an issue and they refused to consider it. I'm telling everyone that they DO NOT WORK and don't waste your money for a false "guarantee."

LeafFilter North's reply to:

Leaking corner

Hi Rebecca – We are sorry to hear this and have forwarded your comments to our corporate service team. You can expect someone to reach out to you within 24 hours. Thank you!
ID
#1710572 Review #1710572 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
I hired your team to reinstall them after the roof was done. The angling is incorrect in the corner where they are leaking. Water is pooling there. I want it repaired and I don’t look forward to playing phone tag which your customer service center.
Preferred solution
Answer your customer service line.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

Every time I call your customer service line -during your business hours, no one answers and I have to leave a message.

The last two times I contacted customer service no one called back either.

Please hire enough staff to take your calls or put people on hold.

LeafFilter North's reply to:

Ice hanging from gutter

Hi Donald – Thank you for reaching out. LeafFilter does not cause nor prevent icicles and ice dams are typically caused by a loss of heat within your home. We urge you to call us at 800-749-4566 to discuss further with a customer care representative. Thank you!
ID
#1709496 Review #1709496 is a subjective opinion of poster.
Product
Leaffilter North Gutter
Cons
  • Ice from gutter over driveway never existed before installation
Reason of review
Ice on gutter over driveway
Preferred solution
Let the company propose a solution
New Reviewer
LeafFilter North - Ice hanging from gutter

During recent weather we have large iceicles hanging from one end of the front gutter. The presents a dangerous situation as it is over the driveway where car is parked

LeafFilter Sales & Installation

The sales and installation processes were great. They came when expected and did a great job explaining what they would do. The installation was done well and they cleaned up after the job. So far it I am very satisfied. – T Jervey
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1721540 Review #1721540 is a subjective opinion of poster.
Location
Maine, United States
Service
Leaffilter North Installation

Installation went great!

The installer did a very nice job installing the LeafFilter product. I was especially impressed with the Installation Manager when the installer found out the my sales person miscounted the footage needed by about 30'. The installation manager immediately accepted responsibility for the error and didn't try to charge more for the job. Pretty impressive. – Lance West in Cincinnati
View full review
Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1721541 Review #1721541 is a subjective opinion of poster.
Service
Leaffilter North Installation
LeafFilter North's reply to:

Thomas Henman

Hi Tom – Please call our service and support team at 800-749-4566 and we will be able to answer any of your warranty questions. If you have not already done so, you can register your warranty at www.leaffilter.com/warranty. Thanks for reaching out!
ID
#1705007 Review #1705007 is a subjective opinion of poster.

Would you please send me a warranty on the service you have done at our home. Job #ma215132 I think I can't understand it..

installed in October 2019.

Thomas or Tom Henman

8458 Langmaid Rd

Newark, Md. 21841

LeafFilter North's reply to:

STOP THE EMAILS.

Michael –It’s definitely not our intention to spam your emails with promotions and discounts and we are sorry for the inconvenience – we will unsubscribe your email address indicated below. If you have examples of these emails, please feel free to forward them to reply@leaffilter.com so we can look into it further. Thank you.
ID
#1698427 Review #1698427 is a subjective opinion of poster.
Reason of review
SPAM EMAIL
Preferred solution
Stop emails
New Reviewer

That is the problem. I have no business with this entity.

I have not contacted them or recieved any service from them.

I get a huge amount of unwanted, unsolicited email. I bow consider this abusive and harrassment.

I would never do business with or refer any company that uses this method of advertisement.

If email continue i will file complaint with the BBB and Attorney General of Ohio.

Stop the emails.

LeafFilter North's reply to:

Leaffilter not assembled right and only partially put together

Anthony – We are sorry to hear you are disappointed with your recent installation. We have forwarded your comments to our corporate service team and will work with your local office to find a resolution.
ID
#1697224 Review #1697224 is a subjective opinion of poster.
Service
Leaffilter North Gutter Cover Installation
Reason of review
Bad quality
Loss
$3
Preferred solution
Full refund
New Reviewer

When the day of installation occurred . The job was only partially completed .

The installer said that he couldn’t get to one part of house so he left the gutter completely uncovered.

Today , I found a piece of leaffilter system in my front yard blown off the gutter. The work was done unsatisfactory and customer service in regards to dealing with this issue has been completely awful.