Professional job

The installation is new, so time will tell regarding durability and effectiveness. However, we must comment on the outstanding young man that performed the installation.. He was polite, thorough and extremely professional. He cleaned up as he went and left the place spotless. His name is Scott Thompson. Anyone lucky enough to have him as your installer will be impressed and pleased. – Jim S
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1648581 Review #1648581 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Service
Leaffilter North Customer Care
Reason of review
Good customer service
New Reviewer

Leaf Filter

I heard about Leaf Filter on an internet search. I called and scheduled an appointment. The Salesperson arrived on time and was very knowledgeable. He did a demo of the product and convinced me that Leaf Filter was the right product for my home. I scheduled installation later that week. The installers arrived a few minutes late, but it was no problem. The installation took about 2 hours. The product is not visible from the ground. So far I'm satisfied although we've had no significant rain since installation.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1626045 Review #1626045 is a subjective opinion of poster.
Service
Leaffilter North Installation
Pros
  • Superior quality
Cons
  • Cost
Reason of review
Good quality

Salesperson was very informative and…

Salesperson was very informative and well versed in the product. The installers were very professional, friendly and answered all questions that were asked. Overall very worth the cost and I will recommend this product. – Janet S
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1648580 Review #1648580 is a subjective opinion of poster.
Location
Oregon, United States
Service
Leaffilter North Sales Representative
Reason of review
Good customer service
Resolved
LeafFilter North's reply to:

Resolved: Dissatisfied and Disappointed - JOB# IOW03747

Heather - We are so sorry to hear that no one has reached out and can ensure you we are following up once again with the local team. This issue has been escalated to our corporate service team so we can track it through to completion. Thank you.
ID
#1622216 Review #1622216 is a subjective opinion of poster.
Service
Leaffilter North Installation
Cons
  • Bad service
  • Water overflows gutter now
  • I did not like customer service
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Price reduction
New Reviewer
LeafFilter North - Dissatisfied and Disappointed - JOB# IOW03747
Update by user Aug 29, 2019

08.29.2019 - I wanted to leave a final update/resolution.LeafFilter Corporate finally reached out to me. The customer service rep listened, treated me with respect and was kind.

Something the Sales Op Manager at the LeafFilter North IA location should learn from.She offered me a better solution, I agreed, and problem is truly resolved. I did go with another company and I still don't recommend LeafFilter but I am satisfied and appreciate someone from corporate working with me for a final resolution.

Original review posted by user Aug 13, 2019

**UPDATE 08.13.2019 ** This company is HORRIBLE! They said they reached out to us and they HAVE NOT reached out.

When I saw the message from them on this review apologizing and said they were reaching out...I emailed them twice and called and gave them my number. They never called. They are totally scamming the people who truly have a legitimate issue/claim. Their guarantee is false they don't guarantee anything or try and resolve.

08.06.2019 - Extremely disappointed!

These gutters were installed almost a year ago and we have had an issue with a particular spot since installation. The issue is water pouring over like a waterfall which will eventually cause water damage to foundation and garage wall. They came to our house to try and fix the issue approx 8 times (maybe even more I started to lose count) some of them including their project manager had been out a few times because they recognized me and said they just couldn't figure out the problem. My final call was wanting some money back.

Instead they send out a project manager and regional manager to evaluate again. Again, they couldn't fix or figure out the issue. When I said I am done with the failed fixes I want some money back. They said I would have to talk to the sales manager.

By now I am getting pretty aggravated because all fixes failed and now I am having to deal with another person. After trying to reach him for 2 weeks I finally got through. He was being a typical salesman and just gave me sales pitch after sales pitch and not offering to resolve the issue. I didn't appreciate being talked to like I was a naive woman (typical salesmen).

When I told him to just stop with the sales pitch and B.S. and I wanted a partial credit. He said we can install a water shield and give you $100 credit. The $100 credit was a complete insult on a $2900 install for the front side of our house.

I think $1000 would have been appropriate. I wanted to talk to someone else and he refused saying no one else would help he was the only one to talk to and $100 was all he was willing to do. Please learn from us DO NOT and I stress DO NOT order this product.

It is of poor quality and way to expensive.

P/S - Prior to them installing our old gutters worked fine with no spill overs, no guards, or valley dam/diverter. We simply were ready to upgrade which turned out worse than our old gutters.

LeafFilter North's reply to:

Not great so far!! Communication after the original quote has been terrible.

Hi Charles – We have every desire to assist you. We have forwarded your comments to our corporate service and support team and will have someone reach out to you shortly.
ID
#1622155 Review #1622155 is a subjective opinion of poster.
Product
Leaffilter North Gutter Guard
Reason of review
Poor customer service
Preferred solution
Communication and a COI
New Reviewer

I have been trying to receive a COI for 2 weeks

RH#244****

Contract #14785

We are schedule for installation on August 15th and with out the COI, we will not be able to proceed

Please advise as soon as possible

Regards

Charles de la Chapelle

847-651-****