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LeafFilter North's reply to:

LeafFilter North in Cornelius, North Carolina - Customer financial Info

Leaf Filter is very careless with the customers financial info. We used to Install for them and they would give us copies of customers credit card info. It was very careless of them to do that. It came up during an install when the customers had seen that we had a copy of a credit card form with credit card number and all other info they were very mad cause leaf filter said that info would be secure. Another time i have seen these same sheets laying in the trash can not even shredded. It seems that Bo and Steve are very notorious for this. Hopefully if anyone sees this they try to secure there personal credit info buyer beware Ripped off contractor
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#514300 Review #514300 is a subjective opinion of poster.
LeafFilter North's reply to:

LeafFilter North - LeafFilter Failure

To summarize my position - 1) We purchased/installed the Leaf Filter system and drip edge in JUN 2010. Leaf Filter replaced one piece of fascia board and the gutter over the garage. The fascia board was rotted and the gutter was warped/rusted. No other issues existed with my fascia/ gutters - otherwise Leaf Filter would have replaced/fixed it then (in accordance with the warranty - detailed below). I am an Army officer, and frequently travel overseas for extended periods of time. I purchased the system/drip edge because I wanted to ensure that my home drainage system would not have any issues while I was gone. 2) Due to military requirements, I was absent from the Washington DC area from JUL 2013 until JUN 2014. When I returned, I noticed the the gutters were streaked, rusted, watermarked, and that the fascia was rotted in several locations. During a moderate thunderstorm last week, I took pictures/video of water flowing over the leaf filter system (instead of into it/the gutters), and dripping off the bottom of the gutter. I also identified a number of locations where water was flowing behind the drip edge/gutter, and dripping off the fascia. Both an installation manager and the VA office manager acknowledged that parts of the leaf filter system were clogged with pollen and/or other micro pollutants, and that the entire system needed to be replaced. Further, they both acknowledged that installation of the system and drip edge could have been installed "better." Bottom line - the leaf filter system failed. This failure caused permanent and irreparable damage to my gutters in the form of black streaks (my kids call them zebra gutters - I tried to power wash them, but the stains will not come off), rust stains and unsightly watermarks along the entire length of the gutters. Further, Leaf Filter either failed/or did a poor job of calking some of the seams in my existing gutters, with resulted in additional rust stains. Lastly, Leaf Filter did a poor job of installing portions of the drip edge, which caused water to run between the gutter and the fascia, resulting in stains, paint peeling and wood rot in multiple locations. 3) The written warranty provided to me by Leaf Filter states in part - "We seal your gutter and downspouts with 50 year silicone" - "We repair any damaged gutters and/or downspouts, if necessary" - "We give you a manufacture's money back, no clog, guarantee." Given the above commitment provided to me by Leaf Filter at the time of purchase, I feel strongly that Leaf Filter is responsible for the failure of the system/drip edge and resulting damage. Update - it took me over ten business days to get in contact with Joe Roschival, LeafFilter Vice-President of Installation. Mr. Roschival was abusive, argumentative, and constantly interrupted me. He questioned my integrity and called me a liar three seperate occassions during our approximate 30 minute
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#513562 Review #513562 is a subjective opinion of poster.
Tags
  • LeafFilter Failure
LeafFilter North's reply to:

LeafFilter North in Cornelius, North Carolina - LEAF FILTER PRODUCTS ARE DEFECTIVE

Leaf filter guarantees their products not to clog from pollen. Unfortunately they DO clog. When a problem occurs, the installer is charger for the replacement costs. There are many other gutter cover companies and products out there of better quality. When considering this product for your home, I would choose a company with moor integrity and better business practices. They are only worried about the sales people getting paid, all installers are sub contracted so are dispensible in their eyes. Their product is Sub par at best. Their business practices are shady and the management is only worried about getting jobs installed to get paid, once paymeny is received, service calls are put on a back burner.
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#513411 Review #513411 is a subjective opinion of poster.
LeafFilter North's reply to:

Leaffilter North - Filter Review

Lead Filter product seems great. I am sure in some scenarios when the house is in a wide open area, it works great. But if the roof has debris in it because of trees in the yard, you will have problems. Here's how... The stainless steel mesh is great, however the mircoscreen clogs. Imagine, their pitch is the mesh is so small not even a grain of sand gets through. I believe that as much as I believe the microscreen clogs. Once it does, the water runs off the gutter like there is not one present. It's like a waterfall. Leaf Filter, after 2 years, came out and changed all the screens because "we have never really seen anything like this before." LOLOLOLOLOL... Sorry, I am trying to be professional about my discontent with Leaf Filter. Bottom line is that you have to make sure your microscreen has to stay clean and that means YOU have to get on the roof and do it. Lame.
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#511904 Review #511904 is a subjective opinion of poster.
LeafFilter North's reply to:

LeafFilter North in Chicago, Illinois - Great Experience

I've had nothing but a great experience with LeafFilter over the last year. It is as advertised. I had an issue and it was taken care of within 48 hours. The shingle grit doesn't even get in my gutter. More importantly, my gutters are not planters any longer, like some of my neighbors. The silliest thing, is to see my neighbor, Dimesh, growing trees from his gutter. Nothing good will come from trees growing from your gutters. My wife would always yell at me since it embarrassed her so much. If I ever move I will repurchase this product. It saves me time. I'm able to do more of what I want.
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#511601 Review #511601 is a subjective opinion of poster.
LeafFilter North's reply to:

LeafFilter North in Summit, New Jersey - Gutters Clog-Overflow

I spoke to Joe Roschvale VP of Leaf Filter. He was nastiest person I ever spoke to, his tone and attitude from the start of the conversation is; there is nothing Leaf Filter will do for you. I would stay away from the product. Because their guarantee is worthless. They did come out to try to resolve the issue, but their fix never stopped the overflow problem. So their final method of fixing the issue for leaf filter was to be abusive to a customer. I never write reviews on the internet, but the way this execustive handled this issue, I think the public should be aware of the way this company bullied the little guy.
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#507403 Review #507403 is a subjective opinion of poster.
LeafFilter North's reply to:

LeafFilter North in Edmonds, Washington - LEAF FILTER GUTTER SYSTEM DEVELOPED A FILM ON THE SCREENS

I purchased the Leaf Filter system in September 2013 - 10 months later, the gutters do not catch the rain water in the gutters and flows right into the flower beds, drowning them. There is a film on the "screens" that again keep the water from going into them. I have contacted them several times and was told by the sales/service rep that he was going to be gone for 2 weeks to call back to set up a service call, so I did, but have yet to hear back. It is now July 3rd, 2014. I have recorded the rain flow on my cell phone which I will download to YouTube. I will be contacting the finance company regarding this as it my turn into a dispute. Beckie - Auburn, WA.
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#506170 Review #506170 is a subjective opinion of poster.
LeafFilter North's reply to:

Leaffilter North - Salesperson Review from Holiday City South, New Jersey

Your salesman mike was using Guilt and was pushy and deceiving. After I told him I could Not afford it he tried tactics of calling You on the phone to get a better price. This is not a very nice way to deal with customers and get business.
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#499608 Review #499608 is a subjective opinion of poster.
LeafFilter North's reply to:

LeafFilter North in Boston, Massachusetts - Leaf Filter North Pricing

I am elderly but certainly not ***. I have 105 feet of gutter and the price presented was 3875. This is over 35.00 per foot. This is beyond my budget as I am retired and a widower. I sincerely just kept saying no to the price and the rep FINALLY left. The next morning I got a call offering me Leaf Filter at 1050.00. This is 10.00 per foot, I told him to shove it and he got indignant with me as if he expected me to buy at the lower price. He wanted to argue that I would not get this price at any time in the future. I guess the advice I can give is, keep saying no. You will get the price you want.
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#491493 Review #491493 is a subjective opinion of poster.
LeafFilter North's reply to:

LeafFilter North in Oshtemo, Michigan - Poor Installation, Service, etc

Just after we had the Leaffilter system installed we started to have problems-water cascading over 3 corners in any kind of rain and water running over regular parts with just a fine coating of pollen. It took 3 weeks and several phone calls to finally get someone here to look at it. When he finally showed, he explained he had been on the job only 2 weeks for our installation, training was terrible, and he thought he could fix it by adding splash guards and sloping the product and admitted these should have been done in the first place. We had no confidence in this individual. Attempts to get assistance from our sales person (left) and installation manager (in that job for a week and kept on insisting we stick with this installer) were nothing but frustrating. Costly mistake from which we will learn! We hired a company with its own employees to replace this system ASAP before any more damage can be done!
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#491015 Review #491015 is a subjective opinion of poster.
Tags
  • Leaf filter guards