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LeafFilter North's reply to:

LeafFilter North - Leaffilter Misleading Sales Tactics

Hi there - All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. It is our mission to get our customers the best possible price on our product, which may require consultation with one of our managers. If you would like to discuss your situation further, please reach out to our corporate office.
Review
#554015 Review #554015 is a subjective opinion of poster.
LeafFilter North - Leaffilter Misleading Sales Tactics
LeafFilter North - Leaffilter Misleading Sales Tactics

I just had one of Leaffilter's sleasy sales people over at my place. They basically use any sales tactic to get the sale. Here are a couple things I have noticed:

-Puts down the other competitors and shows you how theirs is better.

-Says installers are employees. Just search Craigslist. You can see this is false. http://imgur.com/a/ACxhK

-Says they have a job in the area tomorrow and tries to get you scheduled quickly.

-No set price per foot. Starts off very high to gauge you.

-Calls "manager" on speaker phone to negociate prices. Says he is tryng to get you on a commercial price.

-Does not provide a business card or contact information.

-Price is for cash only. Says he needs to charge more for credit card.

-Shows you how great they rated in reviews such as Consumer Reports.

-High pressure to get you to sign the contract.

-Says they were the inventor of the micro mesh technology.

-Kept talking about the 50 year silicone they use.

-I could tell he had no experience with gutters/roofs.

-Commision only.

-Started getting desperate when I said no. Sob story about his family.

-Took up the whole kitchen with his ***.

-Didn't care that he was encroching on our dinner time.

-No logo on vehicle or uniform representing Leaffilter.

-Drove from 3 hours away to meet.

I would love to hear from actual sales people to add to the list. I am sure you are trained on such tactics and forced to make a sale at any cost. A legitimate company wouldnt put you through this.

LeafFilter North's reply to:

LeafFilter North in Stevens, Pennsylvania - Poor customer service

I am so sorry to hear that you installation did not go as planned. We have 150,000 customers, and although we hope that every installation goes smoothly and as planned, there are some unique circumstances that are very few and far between. We sincerely apologize for the inconvenience.
Review
#553635 Review #553635 is a subjective opinion of poster.

we were scheduled for an install for Nov. 1st and the salesman picked the date and said they would be out at 7 am.

This was scheduled for a sat. and I asked him twice because we wouldn't get up that early on our day off but he said that is when they would be here. Well needless to say they never showed up and never called.I called sat and got an answering machine that says they are closed and I left my information someone called me back on monday at my home number and asked me my name and number and said they would call back. lol they called me from the information I left why call to get the information gain and say we will call you back.

No calls so I called for a manger which hey told me there wasn't anyone just the person who schedules.He said he had no reason they why they did not show up. After seeing the complaints I am glad they didn't show up I will fine another company.

LeafFilter North's reply to:

LeafFilter North in Amsterdam, North Holland - Review of Leaffilter

We are so sorry to hear that you are disappointed in our product and service. We make it our mission to provide our customers with the best product, right along with the best customer service. All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. We can assure you that Leaffilter is the most effective gutter guard on the market. We have every desire to correct any outstanding issues. If you would like to discuss your situation further, please contact our corporate office.
Review
#552284 Review #552284 is a subjective opinion of poster.

I have unfortunately used the LeafFiler North recently. Here is my review about this company:

I am greatly disappointed by the product and the company’s service. LeafFilter North has not completed what was promised in their contract.

1. Downspouts not cleaned and realigned. The contract specified they would clean and realign all downspouts. They attempted only one (1) of sixteen (16). Their website (Gutter Guards | LeafFilter) specifies that installation will include “Step 2: Clean and Realign Downspout.” After partially attempting to clean one downspout, they advised that the bottom was blocked and they simply didn’t continue. Their promise was not completed.

2. Homeowner Inspection Certificate not received. Their website specifies their final step is “We will walk the perimeter of your property along with you to inspect the completed work and to answer any question or concerns you may have. You will then receive our Homeowner Inspection Certificate that guarantees a satisfactory installation.” They did not complete this inspection with me so I did not get to approve the installation. I would not have approved if I had been given the chance. I have never received a Lifetime Transferrable Warranty

3. Subcontracted Company and no response to complaints. LeafFilter was not the company that came to install the product. I was never told that they would use another company to do the job. If I knew I would not hire them. I called the day of the installation to complain that the job had not been completed properly. My first call reached a LeafFilter salesman JB, but he hung up on me. My second call reached a regional manager. He promised that he would personally come to check the work. He did not show up at the scheduled appointment time. He called after the appointment time had passed to reschedule. He did not show up for that appointment either. There was no call, no explanation after that. LeafFilter North has not followed through on their promises.

4. Improper installation. The product was installed poorly in comparison to the workmanship promised on their website and promised by the salesman. There are gaps between the guard system and the roof. There is damage to the roof in several places. They made poorly measured cuts to the fascia board exposing the wood to the elements which will cause rot. Please see the attached are photos of the poor product installation on my property.

5. Product failure. The system has not worked. I’ve since found another customer complaint that echoes my experience: “I know the guarantee says "nothing but water" in the gutters, but it should say "Not even water" in the gutters.” (LeafFilter - Redmond, WA | Yelp) LeafFilter gives a “lifetime guarantee” but their installation was never completed properly so the system didn’t work from day one! The promises and claims of this product and the LeafFilter company have fallen short. Attached are photos that show how the leaves sit on top of the gutters to block the water get into the gutters.

I have come to the conclusion that I have spent $13,509.59 on a gutter system that was installed improperly by a company (through a subcontractor) that has not responded to my complaints. I am devastated to discover that the company, their product and their promises are fraudulent.

LeafFilter North's reply to:

LeafFilter North in Beaverton, Oregon - Buy this at your own risk!!!

Hi There- LeafFilter is backed by an industry-leading lifetime, transferrable warranty. If you are still having issues with your gutter guards, please contact our dedicated service and support team at 800-749-4566. A local service technician will be more than happy to come out to your home and fix your current system.
Review
#551992 Review #551992 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5600
Preferred solution
Let the company propose a solution
Tags
  • gutter covers
  • Leaf filter guards

i bought a Leaf Filter system in 2009. Spent over $5K on the system. Last weekend we had a windstorm that blew a branch off of a tree in our yard that damaged the gutters. Called Leaf Filter for repairs. I was told "Sorry, our nearest repair facility is 3 hours away, and it is too far. We can't fix your system, OK?". I told them I was not OK with this, that I had spent over $5K on the gutters and you won't even stand behind them to fix them?

Avoid these guys at all costs. The filter system works but if you can't get them fixed why spend the money on an unsupported system? The system is very expensive, and the sales folks are very pushy.

I called their 1-800 number and they were more than willing to come out to install a new system on my house. What the heck is that about?

Do NOT buy this system!!!!

LeafFilter North's reply to:

LeafFilter North in Raleigh, North Carolina - HIGH PRESSURE SALES TATICS IN YOUR KITCHEN

Hi Mike, We appreciate your feedback. Your input has been forwarded to our management team and will be taken into consideration.
Review
#550841 Review #550841 is a subjective opinion of poster.
Pros
  • National company
Cons
  • Bad sales practices
Reason of review
Poor customer service

The SALES people are rude with high pressure sales tactics. If you ever did a time share sales presentation it is of the same school of demeanor.

Making you fell bad and *** if you do not buy form them right then, there and now. Elderly neighbor had product installed had few issues with product mesh separating from plastic base after 1 year. But product worked well when it did not come apart. Could of been just bad installation or bad batch of product.

I wanted to give it a try but with the high pressure sales tactics giving it to me for "1/2 price if I purchased today" turned me off as shaky conniving people. Was very rude when we repeatedly told sales rep no. I say look elsewhere for other micro mesh products manufactures.

It is good technology just bad company.

LeafFilter North's reply to:

LeafFilter North in Virginia - LeafFilter Shotty Installation

Hi Kerim, Our service support team is dedicated to making sure every LeafFilter gutter guard has been properly installed to deliver optimal results. Please contact us at 800-749-4566 so that a service technician can come out to your home and resolve your issue.
Review
#549057 Review #549057 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund plus costs to cover damage
Tags
  • fail

When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house.

I had put in a request into HomeAdvisor.com looking for contractors to fix the issues we were having. I was quickly contacted by LeafFilter. Even though we were not interested in another leaf guard type of product, we listened to what they had to say. The sales person took measurements and went over his sales spiel.

After an hour, I had to interrupt and just say that I wasn't really interested(he was indicating that it would cost around $6K) in a product that wouldn't fix the issues we were having. He then reassured me that it would. He also was trying to sell the idea of how great this micromesh technology is. Even though later on I found out they used different mesh in certain areas.

He stated they also would remove the Gutter Helmet system, clean the gutters and fix any gutter alignment and leaking issues(You can see the contract at the end of the video). I had a quote for essentially the same thing without the LeafFilter system from another contractor for around $300. So after some negotiation, I was able to get that and the filters for a bit under $1000. At that point it seemed reasonable.

During the sales pitch he kept explaining how they use their own employees for installation and it’s all about the quality of the installation. I actually think the crew that came out were subcontractors... Anyway they came out a couple days later. Unfortunately, I was at work so I had to rely on my wife to keep tabs on the installation.

When they were done I told her to check to make sure it looked OK. She did not notice the gutter still hanging the wrong direction and of course couldn't see the areas where the Gutter Helmet came off. The installer did not mention any problems elsewhere. So she went ahead and paid them for the supposed completed job.

They did not leave any card or contact information. When I got home that evening, I immediately saw the dent to the gutter above near the garage area. I forgot to mention that I asked the installer to replace some of the rotten fascia. This was one of those areas that they did that.

This dent is only cosmetic and should not affect the function and the fascia install looked fine. It was then I saw the rear of the house and the pitch of the gutter did not look correct. I thought it may be the angle that I am looking at it. The next couple of days it rained and I thought I would take a peak at how the LeafFilter was working.

To my surprise, what I saw was worse than before this product was installed. In the front of the house, there was now water coming between the gutter and fascia. In the rear water was leaking from the end of the gutter(the one that was pitched wrong) and the corner piece. In addition I was now seeing water dripping through the soffit vents all around the house.

I can only think that it is coming through the shingles where the Gutter Helmet was removed. I took some pictures of these issues but it was night and hard to see. The next day I immediately called the corporate service number(The only number I had was from the contract from the sales person). I was told they would put in a ticket to the local office here in Virginia, which is in Fredericksburg.

A couple days later I was contacted by that office and explained what was going on. They said they would let the installer know(I think his name is Mike) and that he would call me to schedule the appointment. A couple days later when I was at work, the contractor shows up with no call or appointment. I was at work but luckily my wife was home.

She had us Skype and I pointed out some of the issues. He seemed courteous and professional to me. He explained that most of these issues were probably already there and I didn’t notice but that he would take care of it and make it right. He said he would be back the following day when we were expecting rain to see for himself and would be back on the weekend to make the repairs.

Those days come and go and he doesn’t call or show up. The next week, I place another call to the service number to follow up. Once again they said they would let the local office know. They would not give me there number to talk to someone directly.

That was two weeks ago and I have yet to hear back from anyone. We are disappointed in the lack of professionalism and follow through we have received from this company. We are now having other roofing and gutter contractors come take a look and estimate how much it will take to remedy the situation.

At this point, we do not want LeafFilter back to cause more damage. This review is only to notify others that even though a product may be good, if it is not installed properly, it is not a good product.

LeafFilter North's reply to:

Leaffilter North - Review in Household Services category from Warminster, Pennsylvania

Hi there - we are happy that you found LeafFilter to be a superior gutter guard product and that our sales experience exceeded your expectations. Thanks so much for your business and your feedback.
Review
#549004 Review #549004 is a subjective opinion of poster.

I had the complete opposite experience in Philadelphia. A salesman named Rob came out.

I was having 3 companies come out. Leaf Filter, Leaf Guard and Gutter Helmet. He showed me all 3 products. He went over the process and how all 3 worked.

I used my common sense and went with Leaf Filter. I had a coupon and he offered me another small discount to earn my business. No pressure. I paid a fair price, he was on time, professional, and extremely knowledgeable.

He also wasn't the cheapest.

He earned my business. He deserved it and I am happy with the product.

LeafFilter North's reply to:

LeafFilter North in Newburgh, New York - How has everyone not learned the truth about leaf filter yet????

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. To address the comment about LeafFilter not caring about any of its employees, LeafFilter has been rated a Top Workplace by the Cleveland Plain Dealer and one of the fastest growing companies by Inc. Magazine. We pride ourselves in providing a top-notch product and exceptional customer service.
Review
#548607 Review #548607 is a subjective opinion of poster.

WOWWWWWW. LEAF FILTER!!!

BUNCH OF *** LOSERS!!!!!!!!!!!!!!!! The funniest part is how great of a company they think they are. They find random contractors to install the job for $1 per foot and rip off the customer for $35 per foot. They take down anyone just to make money.

They are not only ripping off the customers but also the employees and contractors that work for them. They don't give a *** about any of their employees.

All the CEO wants is to be rich and screw everyone else over to get to the top. BUNCH OF TOOLS run this company.

MAKE IT A GREAT DAY!!!!

LeafFilter North's reply to:

LeafFilter North - Save your money on ineffective leaf filter

Hi Deb, LeafFilter was designed to serve as a permanent solution to gutter cleaning. Therefore, we are committed to resolving your issue so that you and your husband never have to take on the dangerous task of gutter cleaning. Contact our service support team at 800-749-4566 and we'll be happy to come up with a resolution that will ensure you'll never have to clean your gutters again.
Review
#546677 Review #546677 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$2500
Preferred solution
Full refund

We are so sorry we spent the money for these waste of time screen. Our leaves, pine needles etc just sit on top of the screens and the rain just runs off the top rendering our gutters completely ineffective.

We have complained multiple times, asked for a removal and refund to no avail.

So far they have come out twice to clean off the top of the gutters. We are getting Up in years but my husband still has to get on a ladder and clean off the screens to make the gutters effective.

Don't make the same very expensive mistake.

LeafFilter North's reply to:

LeafFilter North - Scammers and liers

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. As for our pricing structure, are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. Furthermore, keeping your gutters clear and debris-free can prevent thousands of dollars in water related home damages. We believe that alone makes LeafFilter a worthy home improvement investment.
Review
#545964 Review #545964 is a subjective opinion of poster.

they have people there who don't have any experience at all don't know an A elbow from a B elbow and hire contractors with no experience and take $1500,00 dollars from there pay incase of service work..........now would you want a company like that doing your gutters

they also charge way to much for there product and are not fair in there pricing at all a lot of the contractors just put it up cut corners and hardly ever repitch when necessary believe you better off just having to clean instead of spending 1000s of dollars on your gutters