LeafFilter North's reply to:

Disappointed customer. What a nightmare!

We truly apologize for your less than satisfactory installation experience. We have every desire to address your issues and get your full-satisfaction. Please feel free to contact our corporate office to discuss your experience further.
ID
#722043 Review #722043 is a subjective opinion of poster.
Reason of review
Bad quality
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!
LeafFilter North - Disappointed customer. What a nightmare!

Three weeks ago, I had a LeafFilter rep come by and tell me about the system. He had this great portfolio that with detail told me how they were above all the rest.

With NO CUSTOMER COMPLAINTS ever! Well, this was not the case with me. I bought this high priced system, and got *** from the install to the failed attempts to correct their wrongs. They damaged multiple roof singles, installed down spouts in different orientations, broke multiple plants in my flower beds.

I actually walked out while one of the installers was pulling a flowering plant and told me he was pulling out my weeds. I guess LeafFilter also does gardening. They also managed to get caulking on my fairly new window solar screens as well as scratch up and chip my newly stained balcony. Oh yes, they also took it upon them selves to break branches off my trees and plants that surrounded the house.

Ive asked LeafFilter to come out and replace the damaged shingles and now they are telling me that they were that way at install. That the clear caulking that they filled the cracked shingles with was just out of courtesy. Please note the way the gutter system pushed up at my roof line thus forcing shingles up. Also the multiple openings and separation in the system that "not even a granule of sand can get through." I've asked LeafFilter to come remove the system and they refuse.

Oh yes, that CUSTOMER SATISFACTION CERTIFICATE that they give you to check off at the completion of install, my installer and LeafFilter rep told me they didn't care if I filled it out. That they know i wasn't satisfied!

So I have a nice crisp certificate sitting here with no Installer signature, Customer Signature or date. just Job# 00103

3 comments
Anonymous
#1090036

If you paid by credit card you can just dispute the charges. Keep posting negative comments on social media and you'll hear back from them.

If that doesn't work, call and ask for the owner. He's in the office every day.

Google the company and you'll find his name. They're located in Hudson, Ohio so you can get the info from the town as well.

Anonymous
#1053265

It looks pretty wavy or warped in a few of the pics. And, is that a different type of screen in the one pic?

Anonymous
#1052642

I believe your story. However Leaffilter themselves always likes to point out that these reviews are left anonymously and are therefore bogus reviews left by competitors. If you want to do researchers a favor, then alway leave your name to make the review more credible!

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LeafFilter North's reply to:

Check The Facts

LeafFilter has an industry-leading lifetime, transferable warranty – the best in the business. We offer a 100% money back no-clog guarantee. We were in fact rated highly by the leading consumer reporting agency. If you are having issues with LeafFilter, please feel free to reach out to our dedicated service and support team at 800-749-4566.
ID
#720746 Review #720746 is a subjective opinion of poster.
Cons
  • Product not as promised
  • Dishonesty
Reason of review
Not as described/ advertised

Not being "negative", just "real"...here's some points homeowners should look into about Leaf Filter.

1. Warranty.

Check the warranty. Leaffilter guarantees that the interior of your gutters will not clog but offers no guarantee that their screen will not clog.

Their product completely covers your gutter. Of course nothing will clog the interior...it's covered by the screen. But when the screen clogs (as many complaints indicate) then water will run over.

2. Consumer Reports.

Leaffilter claims to be the #1 rated gutter guard by Consumer Reports.

Look it up yourself. Google "consumer reports gutter guards". Gutter Glove was rated substantially higher. And Consumer Reports had negative comments about all pro installed systems.

1 comment
Anonymous
#1063891

Warranty and filter clogs seems to be a recurring theme.

LeafFilter North's reply to:

Reneged on Contract

Hi Chris, Your situation is very unique. We'd like to discuss this further with you to see if we can come to a solution. Please reach out to our service support team at 800-749-4566. Thank you!
ID
#718501 Review #718501 is a subjective opinion of poster.
Cons
  • Dishonesty
  • No filters installed
  • Customer service and quality of product
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Company salesperson reviewed work to be done in Ohio, then wrote up a contract to install about 95 feet of gutter protection for $1,284. First crew came out and could not start because they did not have the necessary scaffolding to work around the hot tub area.

Sale manager, Drew, called to reschedule and also to work out details on an issue the initial installers founds. Drew was very professional.

But, the day before the rescheduled installation, someone called from the company telling me they are canceling the contract (which is not a provision in their contract) because they did not want to pay to erect scaffolding. Integrity is, in my opinion, severely lacking with management.

3 comments
Anonymous
#1050089

I'm actually having it removed from my house. It just doesn't work (for me) water runs over.

The screen clogs.

It works great on the part of my roof with no trees.

Everywhere else, just a disappointment.

I'll go with gutter cleaning vs clogged leaffilter screens.

Anonymous
#1049647

That stinks.

I guess if they can kill a contract within 3 days that anyone who purchased and is installed without 3 days waiting could (based on their state laws) also void and not pay.

If the company can void within three days. And, the homeowner can void within 3 days (even if the product has been installed and cant legally be removed) how is this not fair?

Anonymous
#1049732
@PissedConsumer1049647

It was not three days, it was 14 days after the contract was signed.

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LeafFilter North's reply to:

The product is inferior and the owners could care less

Hi there - your experience sounds abnormal. LeafFilter is made out of a medical grade stainless steel and nothing organic will adhere to it or grow on it. We are sorry that you are experiencing problems. We have every desire to address your issues and provide a solution. Please reach out to our corporiate office and we will be happy to send a local technician to assess your situation.
ID
#717783 Review #717783 is a subjective opinion of poster.

My Leaf filters were installed 2 years ago and the ares of the house that is directly under a tree is clogged. I mean their filter is clogged. The fine mesh screen is clogged with leaf and tree particles and mildue. The company vice president, said they will have to be cleaned.

They will not stand behind the warranty of the product. POOR DESIGN.

Can you believe it !

I paid to have gutter protection installed to keep from having to get on a ladder to clean my gutters, and now I have to clean the filters !

DON'T BUY THIS PRODUCT

1 comment
Anonymous
#1050314

Sounds like a warranty loophole. Your gutters aren't clogged, but the filter is.

Pretty shameful way to operate.

LeafFilter North's reply to:

Sales Person Just Left

Hi - We are sorry to hear that you are dissatisfied with your unique sales experience. Our pricing structure depends on a number of different factors and it is our intention to get you the best price for our product, which may require reaching out to the district manager.
ID
#715105 Review #715105 is a subjective opinion of poster.
Reason of review
Poor customer service

And every post pretty much hit it on the head:

* slam all the competitors first, lock in your product as most logical solution

* price- some BS price sheet- starts out $30.00 per foot

* NO- price drops 20%

* What would you pay for the system question posed

* Throw out a low ball number, sales guy says no

* I tell him I'm done

* He calls manager at my kitchen table (was really a make believe call as his cell phone didn't light up

* He drops price to right under my low ball

* I still said no when I saw it was a make believe call and called him out on it

* Finally Threw him out no more then 20 minutes ago

It's all true, thanks for saving me a fortune!

Caveat Emptour Evereyone!

3 comments
Anonymous
#1099278

Yeah complete joke of a company .. If you bought it you would have watched them silicone it together in your yard.. And then the fine print states the "workmanship" is only guaranteed for a year, then you get charged for service calls...

Anonymous
#1048896

I am disgusted with Leaf filter. Poor service.

overflow, torrential in steady rain. No one wants to hear about all the things wrong. Rude, arrogant, disrespect, discount and invalidation. Accused that the problem was mine and in my head.

Theres more, think about it! and fill in the blanks!!

Anonymous
#1048301

How much was your low ball price per foot and what was the final offer for the leaf filter price per foot?

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LeafFilter North's reply to:

For sales rep comes clean

Hi there- We apologize and take your feedback very seriously. Our pricing structure is based on a variety of factors including whether a gutter replacement is necessary, amount of stories on a home, and inside and outside corners and we strive to offer fair pricing to all of our customers.
ID
#712836 Review #712836 is a subjective opinion of poster.

I worked as a Leaf Filter sales rep for about a year (in 2013). everything bad you have posted is true - and there's more.

At the Friday morning sales meetings the reps and managers sit around a table laughing about the sales they made - mostly who could come up with a better lie to get a customer's signature. The reason they install jobs so fast . . is so customers don't wise up and cancel - seriously!

The BOTTOM price managers can offer is $10 per foot plus $10 per corner.

(the rep loses his fat commission at this point) If you place an order, then try to cancel b4 install, they'll give you this price. Reps get paid 10% commission at $22/ft and, NOTICE this, HALF of the money YOU pay above $22/ft.

4 comments
Anonymous
#1140565

Your experience as a BAD salesman has nothing to do with the performance of LeafFilter. I currently work for LeafFilter, for the last 5 years now, and everyone of my customers have my personal cell phone.

If this didn't work my phone would be ringing of the hook!

The fact is that this job isn't for everyone and clearly it wasn't for you. Consumer Reports HAS ranked it #1 and it still is.

Look for yourself

http://www.consumerreports.org/cro/magazine-archive/2010/september/home-garden/gutter-guard/ratings/index.htm

BTW these types of sites are horrible for any kid of business they have no sort of control and anyone can post anything!!

Anonymous
#1100453

Sound like a very disgruntled employee that got fired! I have worked for Leaffilter for several years and in my travels to several of our offices around the country have NEVER encountered this kind of behavior.

If you want an UBiased opinion of this product ,you wont find it here .Consumer reports did a 2 yr study on all gutter protection cos.

and Leaffiler was rated#1!!!

Anonymous
#1090039

The sales meetings are comical at best. The whole company leadership team is a disgrace to business. They care less than nothing about their employees and customers.

Anonymous
#1045328

Wow. That's a big swing in leaffilter cost.

A leaf filter price per foot from $10 - $22? That seems extreme.

View more comments (3)
LeafFilter North's reply to:

Leaffilter North - Leaffilter Gutter Protection Review from Fairfield, Ohio

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. When LeafFilter is installed, you willl not have to clean off the product. It's our intention to provide every customer with the best possible experience. If you suspect you are having issues, please contact our service and support team at our corporate office.
ID
#711879 Review #711879 is a subjective opinion of poster.
Reason of review
Poor customer service

The product itself is a decebt product. Realize this....if its to good be true it probably is.

The only employees of the company are the managers. Everyone else is a sub. Its not your sales...subcontracotrs fault...they are trained to "embelish". Bottom line is this.....take the estimate...schedule out 4 days....call to cancel...price will got $11 or $12 a foot.

Now remember....you will have to clean off your product. You wont have to clean your gutters but you will clean your leaffilter...or pay them $78 to do it. Your gutters wont ever need to be maintained.

No company in their right mind will warrant work/product theybdidnt do. No matter what your subcontracted sales person tells you it wont happen

LeafFilter North's reply to:

Horrible Service

Hi there - We stand behind our statement that you did not have Leaffilter on your gutters. There are thouands of gutter guard products on the market. LeafFilter is the most durable. We seal each system with 50 year tri-polymer sealant, so there is no way that LeafFilter could have blown off your gutters.
ID
#711186 Review #711186 is a subjective opinion of poster.
Reason of review
Poor customer service

I bought a house that had leaffilter guards installed. The mesh screen had blown off at some point.

Because of this the gutter needed to be replaced. I contacted leaffilter to have the screen replaced, the system inspected after the gutter company re-installed, and some small sections added where the gutters were extended beyond the original length.

I was told repeatedly that I did not have leaffilter brand guards on my system and made to submit photos to prove that it was a leaffilter guard. The guards had the leaffilter name and patent number marked on them, which I explained to the person on the phone several times. Basically your representatives insinuated that I could not read.

I moved past this as I simply wanted some minor work and a screen replaced on my system.

I have left over 2 messages a week with the representative for 2 months with no call backs. I am removing the system from my house and will never consider this company again.

LeafFilter North's reply to:

Leaffilter nothing but deceipt and lies

Hi there - We have many satisfied LeafFilter employees and professionals that enjoy their experience working at LeafFilter. We are sorry to hear that your experience was not as desireable. As a company, we stand behind our product and our industry-leading lifetime, transferable warranty. We do not condone any deceptive practices.
ID
#710631 Review #710631 is a subjective opinion of poster.

I worked for Leaffilter briefly, and was nothing nut disappointed.

They promise the world when they hire you. They talked up the

integrity of the company, but once I signed on, it was all about

charging the customer as much as possible, and then keep discounting

until they said yes. The " life-time warranty" is a joke. You were lucky

to have any problems addressed when they put it in. We were instructed

to lie that we were employees of Leaffilter, and they installers were all

employees. But in truth, we were all sub-contractors, told to lie, get

the customers money, and move to the next target. The whole thing

was a B.S. scam. Beware, and just pay someone $60.00 to clean your

gutters right, instead of the multiple thousands- leaf filter tries to extract

from unsuspecting people. Stay away! I know, cause I worked for them

and found out the ugly truth the hard way.

LeafFilter North's reply to:

Past salesman

As a company, we pride ourselves in offering the best gutter guard and best customer service to homeowners across the country. We are BBB accredited company and have received positive LeafFilter reviews on a variety of third party sites including HomeAdvisor, Trustpilot, and Angies List. We do not condone deceptive sales practices as noted above.
ID
#709741 Review #709741 is a subjective opinion of poster.

Use to work for Leaffilter, or should I say, was a subcontractor.

We are told to lie to the customer, and do anything we can to

get the sale. Salespeople, like the installers are NOT employees,

just temporary subcontractors. We only got paid if we could bilk the

customer out of as much money as possible. For those who are still

considering this product, listen to the pitch, and wait. They start of a

a outrageous price of about $ 30 ft. If the customer balks, we "discount to $ 26.00 ft.

If they still balk, $ 20.00 ft. As a last resort, we call the manager, put him

on speaker phone, and he comes up with a B.S. story and says we can get

it at $ 13.00 ft. They try to squeeze as much money out of the customer as possible.

As a last resort. They sell it at cost (yeah right) and still make a ton of money,

expect for the poor salesman. It is a *** game. Many promises- no follow

through. Buyer beware. The whole outfit is unethical. Let see If the is a company has a response to this and lies again. As they say in Texas- Leaffilter is all hat, and no

cattle! Had to leave the company. It is tough to lie to nice unsuspecting people

all day, and try to sleep at night!

3 comments
Anonymous
#1060509

Thank you Sir, I'm so glad that I have cancel out a 3600.00 contract (originally quote it for $4100) before 3 business day of my right that's* already $500 discount for only 130 total ft of gutters was needed, the salesman immediately gave me another $300 more off try to save the contract. And sorry, they still over $1500 more than my cousin's home gutter guard cost which his house is substantially much bigger than mine with the same vinyl material product.

Anonymous
#1042652

All hat and no cattle...awesome saying.

Anonymous
#1052657
@PissedConsumer1042652

Big snake no rattle, big boat no paddle...etc - listen to the Randy Newman song!

View more comments (2)
LeafFilter North's reply to:

Leaffilter North - Leaffilter Gutter Protection Review from Jacksonville, North Carolina

Hi Carlos, We are sorry you've exeperienced some issues with our gutter guard product. LeafFilter's warranty offers a 100% money back no-clog guarantee. Please contact us at 800-749-4566 so that our service support team can assist.
ID
#707639 Review #707639 is a subjective opinion of poster.
Reason of review
Warranty issue

Sales man was really pushing i ended buying the product now i have horible problems whit it managers wont talk to me they wont honor their waranty the water goes over the gutters and no one wants to deal whit it and all they do is they send a kid whit some screw drivers and a some silicone to try to fix the problem no materials .

LeafFilter North's reply to:

Unethical practices and product not satisfactory either

Hi Todd and Karma, We are sorry to hear you're disappointed with your experience. LeafFilter offers a 100% money back no-clog guarantee. Please contact us at 800-749-4566 so that one of our service technicians can solve your issue.
ID
#707273 Review #707273 is a subjective opinion of poster.
Reason of review
#1, #2, #5 above
Loss
$3912
LeafFilter North - Unethical practices and product not satisfactory either
LeafFilter North - Unethical practices and product not satisfactory either

Salesman came at our request for quote. Quote was higher than we were willing to pay.

The sixth quote allowed a monthly cost of $78 monthly for the first year then we would pay it off with no interest fees. The credit card bill came from Wells Fargo Home Projects (we didn't know it wasn't financed by them but hadn't actually asked). The monthly bill was $136.92. Considering that is nearly $59 more than our signed contract indicated, we contacted LeafFilter.

The only reply was the salesman was new. They were unwilling to work with us or do anything to uphold their contract so we disputed the claim. All documentation was provided to Wells Fargo. We learned one of LeafFilter's documents was even altered but because the selling price was what was quoted we were told "the terms are correct as being billed." I am still confused how terms are correct at $59 more per month BUT here is the rest of the story...

we have large maple trees which produce many seeds. Those seeds being in our gutters were what prompted the purchase. Not only is it an unpleasant job but being on a ladder trying to rid the gutters each spring is not particularly safe. The attached photo shows our gutters this past spring AFTER LeafFilter installed their product.

The gutter protection accomplished nothing as the seeds had to be removed from off the gutter protection. This photo was sent to LeafFilter - no response was received. No response was received after speaking to the owner or manager regarding the incorrect monthly charges we DID NOT agree to and no response was received despite numerous attempts to get all of this resolved through LeafFilter without disputing the monthly charge amount or the fact the gutter protection didn't provide what was intended.

This is a VERY disappointed "customer"... I wouldn't spend any money for the so-called gutter protection LeafFilter installs.

1 comment
Anonymous
#1052640

I believe your story. However Leaffilter themselves always likes to point out that these reviews are left anonymously and are therefore bogus reviews left by competitors. If you want to do researchers a favor, then alway leave your name to make the review more credible!

LeafFilter North's reply to:

High pressure sales

Hi Mindy, Thank you for your feedback. Your concern has been forwarded to our management team and will be taken into consideration in the future.
ID
#707033 Review #707033 is a subjective opinion of poster.
Cons
  • Rude customer service after sale
Reason of review
high pressure salesman

Had an estimate for Leaf Filter. WE were given an estimate, However WE were give and amount lower amount if we would say yes right then.

When my husband said he couldn't give a right now yes. The guy that came out said "yea I go out and give these estimates, with gutters hanging of the roof and I go back and they're still hanging. all they want is an estimate" I didn't appreciate being compared to somebody that has no intention on buying. Cause we would of.

To me I felt like we were being pressured. My husband and myself are both disabled.

1 comment
Anonymous
#1050091

Seems to be a theme...elderly and disabled. Right?

LeafFilter North's reply to:

Horrible Experience

I am so sorry to hear that you were dissatisfied with your sales experience. It is our intention to provide our customers with the best possible price on our product. Pricing variables will differ on a number of different factors, including inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/.
ID
#700371 Review #700371 is a subjective opinion of poster.
Reason of review
Poor customer service

It has been a long time since I have seen the tactics these people use to generate sales. The heavy handed sales person was horrible.

I threw him out of my house. He was rude, demeaning, controversial, and downright nasty. Beware of these folks. It seemed as though they were selling siding or vacuum cleaners.

The $10,000 quote took my breath away. What a bunch of huxters....

It has been a long time since I have seen that kind of selling. I was going to call the main office number but decided that it would be fruitless.

I am sure that they operate the same way all over the country. I would be happy to pay someone $100 every 6 months to clean my gutters.

1 comment
Anonymous
#1045329

$10,000!?!? Do you live in a 20,000 square foot house.

LeafFilter North's reply to:

True comsumer cost

Hi there - It is our intention to provide our customers with the best possible price. In many cases, homeowners will qualify for discounts which will drive the price down. Pricing depends on a number of different factors, meaning that each quote is customized to the individual and the home. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/.
ID
#693128 Review #693128 is a subjective opinion of poster.
Reason of review
Pricing issue

I was interested in getting leaf filter, and had there salesman

come out to give my a price. He said I needed 150 feet,and

my price would be $ 4400.00. (almost $ 30 dollars a foot)

When I said I needed to think about it, he lowered the price to

$3800, saying he could offer a factory discount. When I said I still

wanted to think about it, he said I could get a flexible installation

discount, he again lowered the price, this time to $ 2900.00

if I would sign the contract today. Astounded by the sudden $ 1500.00

drop, I again said I needed time to think it over. He then called his

manager saying I needed time, and the manager said I could receive

commercial pricing because I had white gutters ( most everyone does)

and my price would be $ 1900, but I had to agree to a contract right away!

$ 2500 hundred dollar drop in a matter of minutes. They are obviously making

money at this price too. I them realized the pricing scam and said no thank

you!!! Beware consumers, the product did not seem bad but the deceptive

sales practices ,left me with a bad taste. Beware everyone!

3 comments
Anonymous
#1040135

That's exactly what they did too us.

Anonymous
#1037679

We just had the same experience today! The initial quote was $6,500, but within a matter of minutes it suddenly dropped to $2,500 if we would sign a contract.

Anonymous
#1029863

The Consumer Reports ranking puts Gutter Glove at the top the list.

Leaf Filter was a category winner 5 years ago, but not the highest rated gutter guard.

Gutter Glove took the best rating (google "gutter guards consumer reports" to see the results for yourself)

With major advancements in gutter protection over the past five years it would be interesting to see how newer products would be rated.

Leaf Filter is a decent product, but not the highest rated.

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