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LeafFilter North's reply to:

Leaffilter North - Review in Household Services category from Akron, Ohio

Hi there - Sorry for the inconvenience of calling you too frequently. We never participate in cold-calling. Instead, we call people that specifically request an estimate on our website. We are sure that you got on our list from that. If you are no longer interested, please just let one of our customer service representatives know and we will stop calling you. Thanks!
Review
#576020 Review #576020 is a subjective opinion of poster.

They never stop calling ive asked a dozen times for them to stop. They just keep calling. Its harassment

LeafFilter North's reply to:

Leaffilter North - Gutter Review from Wichita, Kansas

Hi Janet, LeafFilter offers an industry-leading, lifetime, transferrable, 100% money back warranty. Please contact our service support team so that one of our local service technicians can come out to your home and solve the issue. Our service support team can be reached at 800-749-4566.
Review
#564864 Review #564864 is a subjective opinion of poster.
Reason of review
Damaged or defective

I had ice hanging from the gutters. Now my gutters have been pulled down and away from the house. The water didn't drain like it was supposed to do.

LeafFilter North's reply to:

LeafFilter North - LeafFilter Gutter system failure

Some melting snow may flow over the Leaffilter gutter system, however, the bulk of the snow should enter into your clear and clean gutter and away from your home. If you suspect you are having issues with your LeafFilter system, feel free to reach out to our dedicated service and suppor team at our corporate offices. We'd be happy to send out a technician to assess your unique situation and provide any solutions we see fit. Thanks!
Review
#564127 Review #564127 is a subjective opinion of poster.
Reason of review
Damaged or defective

Just had this product installed 11/16/14. We had after a minor snow storm < 3 inches that covered the roof gutters and leaf filter screens.

Later that evening and over the last few days as the snow began to melt on the roof, the water was not flowing into the gutters but over the top of the gutter system. In my opinion if water is steadily dripping / pouring over the gutters then the system is failing to do what it supposed to do. Water is not going into the gutters as it melts.

Product fails to deliver as promised.

LeafFilter North's reply to:

Leaffilter North - Review in Household Services category from Menasha, Wisconsin

Thank you for leaving us a great review. We are happy to hear that your sales and installation experience went as planned. We appreciate your feedback. Enjoy your clog-free gutter system!
Review
#557282 Review #557282 is a subjective opinion of poster.

I don't understand what other people are talking about. The salesperson that came over to our house was very professional and educated as I'm not only their product but other products as well.

We did our research and already had a firm idea and grasp of what the market had to offer and pricing. He basically reiterated all the research we had done on their own.

We've had this product on a host for years now and it works perfectly fine haven't had to clean the gutters sense. Thank God lol

LeafFilter North's reply to:

LeafFilter North in Greensburg, Pennsylvania - TORNADO & GOLF BALL SIZE HAIL NO PROBLEM FOR MY LEAFFILTER

We are so happy to hear that your LeafFilter system is still working after a huge storm. Enjoy your clog-free gutters!
Review
#554192 Review #554192 is a subjective opinion of poster.

TORNADO HIT HOUSE NEXT TO ME AND DESTROYED 63 HOUSES IN MY NEIGHBORHOOD THREE YEARS AGO. MY LEAFFILTER IS STILL WORING LIKE THE DAY IT WAS INSTALLED!

LOVE STAYING OFF MY ROOF. GREAT PRODUCT!! SNOW AND ICE HAVE NOT EFFECTED THE LEAFFILTER WHAT SO EVER. IT WORKS MUCH BETTER THAN THE HELMET TYPE OF PRODUCTS THAT CLAIM THAT NOTHING WILL GET IN YOUR GUTTERS.

WHAT A BUNCH OF *** THAT IS. PLUS THE INSTALLATION UNDER THE SHINGLE VOIDS THE WARRANTY ON YOUR ROOF. I AM VERY IMPRESSED THAT LAST MONTH INC MAGAZINE LISTED LEAFFILTER AS ONE OF THE FASTEST GROWING COMPANIES IN THE COUNTRY.

HOPE THEY KEEP UP THE GREAT JOB!! GEORGE YOUNG

LeafFilter North's reply to:

LeafFilter North - Leaffilter Misleading Sales Tactics

Hi there - All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. It is our mission to get our customers the best possible price on our product, which may require consultation with one of our managers. If you would like to discuss your situation further, please reach out to our corporate office.
Review
#554015 Review #554015 is a subjective opinion of poster.
LeafFilter North - Leaffilter Misleading Sales Tactics
LeafFilter North - Leaffilter Misleading Sales Tactics

I just had one of Leaffilter's sleasy sales people over at my place. They basically use any sales tactic to get the sale. Here are a couple things I have noticed:

-Puts down the other competitors and shows you how theirs is better.

-Says installers are employees. Just search Craigslist. You can see this is false. http://imgur.com/a/ACxhK

-Says they have a job in the area tomorrow and tries to get you scheduled quickly.

-No set price per foot. Starts off very high to gauge you.

-Calls "manager" on speaker phone to negociate prices. Says he is tryng to get you on a commercial price.

-Does not provide a business card or contact information.

-Price is for cash only. Says he needs to charge more for credit card.

-Shows you how great they rated in reviews such as Consumer Reports.

-High pressure to get you to sign the contract.

-Says they were the inventor of the micro mesh technology.

-Kept talking about the 50 year silicone they use.

-I could tell he had no experience with gutters/roofs.

-Commision only.

-Started getting desperate when I said no. Sob story about his family.

-Took up the whole kitchen with his ***.

-Didn't care that he was encroching on our dinner time.

-No logo on vehicle or uniform representing Leaffilter.

-Drove from 3 hours away to meet.

I would love to hear from actual sales people to add to the list. I am sure you are trained on such tactics and forced to make a sale at any cost. A legitimate company wouldnt put you through this.

LeafFilter North's reply to:

LeafFilter North in Stevens, Pennsylvania - Poor customer service

I am so sorry to hear that you installation did not go as planned. We have 150,000 customers, and although we hope that every installation goes smoothly and as planned, there are some unique circumstances that are very few and far between. We sincerely apologize for the inconvenience.
Review
#553635 Review #553635 is a subjective opinion of poster.

we were scheduled for an install for Nov. 1st and the salesman picked the date and said they would be out at 7 am.

This was scheduled for a sat. and I asked him twice because we wouldn't get up that early on our day off but he said that is when they would be here. Well needless to say they never showed up and never called.I called sat and got an answering machine that says they are closed and I left my information someone called me back on monday at my home number and asked me my name and number and said they would call back. lol they called me from the information I left why call to get the information gain and say we will call you back.

No calls so I called for a manger which hey told me there wasn't anyone just the person who schedules.He said he had no reason they why they did not show up. After seeing the complaints I am glad they didn't show up I will fine another company.

LeafFilter North's reply to:

LeafFilter North in Amsterdam, North Holland - Review of Leaffilter

We are so sorry to hear that you are disappointed in our product and service. We make it our mission to provide our customers with the best product, right along with the best customer service. All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. We can assure you that Leaffilter is the most effective gutter guard on the market. We have every desire to correct any outstanding issues. If you would like to discuss your situation further, please contact our corporate office.
Review
#552284 Review #552284 is a subjective opinion of poster.

I have unfortunately used the LeafFiler North recently. Here is my review about this company:

I am greatly disappointed by the product and the company’s service. LeafFilter North has not completed what was promised in their contract.

1. Downspouts not cleaned and realigned. The contract specified they would clean and realign all downspouts. They attempted only one (1) of sixteen (16). Their website (Gutter Guards | LeafFilter) specifies that installation will include “Step 2: Clean and Realign Downspout.” After partially attempting to clean one downspout, they advised that the bottom was blocked and they simply didn’t continue. Their promise was not completed.

2. Homeowner Inspection Certificate not received. Their website specifies their final step is “We will walk the perimeter of your property along with you to inspect the completed work and to answer any question or concerns you may have. You will then receive our Homeowner Inspection Certificate that guarantees a satisfactory installation.” They did not complete this inspection with me so I did not get to approve the installation. I would not have approved if I had been given the chance. I have never received a Lifetime Transferrable Warranty

3. Subcontracted Company and no response to complaints. LeafFilter was not the company that came to install the product. I was never told that they would use another company to do the job. If I knew I would not hire them. I called the day of the installation to complain that the job had not been completed properly. My first call reached a LeafFilter salesman JB, but he hung up on me. My second call reached a regional manager. He promised that he would personally come to check the work. He did not show up at the scheduled appointment time. He called after the appointment time had passed to reschedule. He did not show up for that appointment either. There was no call, no explanation after that. LeafFilter North has not followed through on their promises.

4. Improper installation. The product was installed poorly in comparison to the workmanship promised on their website and promised by the salesman. There are gaps between the guard system and the roof. There is damage to the roof in several places. They made poorly measured cuts to the fascia board exposing the wood to the elements which will cause rot. Please see the attached are photos of the poor product installation on my property.

5. Product failure. The system has not worked. I’ve since found another customer complaint that echoes my experience: “I know the guarantee says "nothing but water" in the gutters, but it should say "Not even water" in the gutters.” (LeafFilter - Redmond, WA | Yelp) LeafFilter gives a “lifetime guarantee” but their installation was never completed properly so the system didn’t work from day one! The promises and claims of this product and the LeafFilter company have fallen short. Attached are photos that show how the leaves sit on top of the gutters to block the water get into the gutters.

I have come to the conclusion that I have spent $13,509.59 on a gutter system that was installed improperly by a company (through a subcontractor) that has not responded to my complaints. I am devastated to discover that the company, their product and their promises are fraudulent.

LeafFilter North's reply to:

LeafFilter North in Beaverton, Oregon - Buy this at your own risk!!!

Hi There- LeafFilter is backed by an industry-leading lifetime, transferrable warranty. If you are still having issues with your gutter guards, please contact our dedicated service and support team at 800-749-4566. A local service technician will be more than happy to come out to your home and fix your current system.
Review
#551992 Review #551992 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5600
Preferred solution
Let the company propose a solution
Tags
  • gutter covers
  • Leaf filter guards

i bought a Leaf Filter system in 2009. Spent over $5K on the system. Last weekend we had a windstorm that blew a branch off of a tree in our yard that damaged the gutters. Called Leaf Filter for repairs. I was told "Sorry, our nearest repair facility is 3 hours away, and it is too far. We can't fix your system, OK?". I told them I was not OK with this, that I had spent over $5K on the gutters and you won't even stand behind them to fix them?

Avoid these guys at all costs. The filter system works but if you can't get them fixed why spend the money on an unsupported system? The system is very expensive, and the sales folks are very pushy.

I called their 1-800 number and they were more than willing to come out to install a new system on my house. What the heck is that about?

Do NOT buy this system!!!!

LeafFilter North's reply to:

LeafFilter North in Raleigh, North Carolina - HIGH PRESSURE SALES TATICS IN YOUR KITCHEN

Hi Mike, We appreciate your feedback. Your input has been forwarded to our management team and will be taken into consideration.
Review
#550841 Review #550841 is a subjective opinion of poster.
Pros
  • National company
Cons
  • Bad sales practices
Reason of review
Poor customer service

The SALES people are rude with high pressure sales tactics. If you ever did a time share sales presentation it is of the same school of demeanor.

Making you fell bad and *** if you do not buy form them right then, there and now. Elderly neighbor had product installed had few issues with product mesh separating from plastic base after 1 year. But product worked well when it did not come apart. Could of been just bad installation or bad batch of product.

I wanted to give it a try but with the high pressure sales tactics giving it to me for "1/2 price if I purchased today" turned me off as shaky conniving people. Was very rude when we repeatedly told sales rep no. I say look elsewhere for other micro mesh products manufactures.

It is good technology just bad company.