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LeafFilter North's reply to:

LeafFilter North in Virginia - LeafFilter Shotty Installation

Hi Kerim, Our service support team is dedicated to making sure every LeafFilter gutter guard has been properly installed to deliver optimal results. Please contact us at 800-749-4566 so that a service technician can come out to your home and resolve your issue.
Review
#549057 Review #549057 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund plus costs to cover damage
Tags
  • fail

When I had bought the house a couple months ago I noticed that water was overshooting the gutters. At that time Gutter Helmet was already on the house.

I had put in a request into HomeAdvisor.com looking for contractors to fix the issues we were having. I was quickly contacted by LeafFilter. Even though we were not interested in another leaf guard type of product, we listened to what they had to say. The sales person took measurements and went over his sales spiel.

After an hour, I had to interrupt and just say that I wasn't really interested(he was indicating that it would cost around $6K) in a product that wouldn't fix the issues we were having. He then reassured me that it would. He also was trying to sell the idea of how great this micromesh technology is. Even though later on I found out they used different mesh in certain areas.

He stated they also would remove the Gutter Helmet system, clean the gutters and fix any gutter alignment and leaking issues(You can see the contract at the end of the video). I had a quote for essentially the same thing without the LeafFilter system from another contractor for around $300. So after some negotiation, I was able to get that and the filters for a bit under $1000. At that point it seemed reasonable.

During the sales pitch he kept explaining how they use their own employees for installation and it’s all about the quality of the installation. I actually think the crew that came out were subcontractors... Anyway they came out a couple days later. Unfortunately, I was at work so I had to rely on my wife to keep tabs on the installation.

When they were done I told her to check to make sure it looked OK. She did not notice the gutter still hanging the wrong direction and of course couldn't see the areas where the Gutter Helmet came off. The installer did not mention any problems elsewhere. So she went ahead and paid them for the supposed completed job.

They did not leave any card or contact information. When I got home that evening, I immediately saw the dent to the gutter above near the garage area. I forgot to mention that I asked the installer to replace some of the rotten fascia. This was one of those areas that they did that.

This dent is only cosmetic and should not affect the function and the fascia install looked fine. It was then I saw the rear of the house and the pitch of the gutter did not look correct. I thought it may be the angle that I am looking at it. The next couple of days it rained and I thought I would take a peak at how the LeafFilter was working.

To my surprise, what I saw was worse than before this product was installed. In the front of the house, there was now water coming between the gutter and fascia. In the rear water was leaking from the end of the gutter(the one that was pitched wrong) and the corner piece. In addition I was now seeing water dripping through the soffit vents all around the house.

I can only think that it is coming through the shingles where the Gutter Helmet was removed. I took some pictures of these issues but it was night and hard to see. The next day I immediately called the corporate service number(The only number I had was from the contract from the sales person). I was told they would put in a ticket to the local office here in Virginia, which is in Fredericksburg.

A couple days later I was contacted by that office and explained what was going on. They said they would let the installer know(I think his name is Mike) and that he would call me to schedule the appointment. A couple days later when I was at work, the contractor shows up with no call or appointment. I was at work but luckily my wife was home.

She had us Skype and I pointed out some of the issues. He seemed courteous and professional to me. He explained that most of these issues were probably already there and I didn’t notice but that he would take care of it and make it right. He said he would be back the following day when we were expecting rain to see for himself and would be back on the weekend to make the repairs.

Those days come and go and he doesn’t call or show up. The next week, I place another call to the service number to follow up. Once again they said they would let the local office know. They would not give me there number to talk to someone directly.

That was two weeks ago and I have yet to hear back from anyone. We are disappointed in the lack of professionalism and follow through we have received from this company. We are now having other roofing and gutter contractors come take a look and estimate how much it will take to remedy the situation.

At this point, we do not want LeafFilter back to cause more damage. This review is only to notify others that even though a product may be good, if it is not installed properly, it is not a good product.

LeafFilter North's reply to:

Leaffilter North - Review in Household Services category from Warminster, Pennsylvania

Hi there - we are happy that you found LeafFilter to be a superior gutter guard product and that our sales experience exceeded your expectations. Thanks so much for your business and your feedback.
Review
#549004 Review #549004 is a subjective opinion of poster.

I had the complete opposite experience in Philadelphia. A salesman named Rob came out.

I was having 3 companies come out. Leaf Filter, Leaf Guard and Gutter Helmet. He showed me all 3 products. He went over the process and how all 3 worked.

I used my common sense and went with Leaf Filter. I had a coupon and he offered me another small discount to earn my business. No pressure. I paid a fair price, he was on time, professional, and extremely knowledgeable.

He also wasn't the cheapest.

He earned my business. He deserved it and I am happy with the product.

LeafFilter North's reply to:

LeafFilter North in Newburgh, New York - How has everyone not learned the truth about leaf filter yet????

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. To address the comment about LeafFilter not caring about any of its employees, LeafFilter has been rated a Top Workplace by the Cleveland Plain Dealer and one of the fastest growing companies by Inc. Magazine. We pride ourselves in providing a top-notch product and exceptional customer service.
Review
#548607 Review #548607 is a subjective opinion of poster.

WOWWWWWW. LEAF FILTER!!!

BUNCH OF *** LOSERS!!!!!!!!!!!!!!!! The funniest part is how great of a company they think they are. They find random contractors to install the job for $1 per foot and rip off the customer for $35 per foot. They take down anyone just to make money.

They are not only ripping off the customers but also the employees and contractors that work for them. They don't give a *** about any of their employees.

All the CEO wants is to be rich and screw everyone else over to get to the top. BUNCH OF TOOLS run this company.

MAKE IT A GREAT DAY!!!!

LeafFilter North's reply to:

LeafFilter North - Save your money on ineffective leaf filter

Hi Deb, LeafFilter was designed to serve as a permanent solution to gutter cleaning. Therefore, we are committed to resolving your issue so that you and your husband never have to take on the dangerous task of gutter cleaning. Contact our service support team at 800-749-4566 and we'll be happy to come up with a resolution that will ensure you'll never have to clean your gutters again.
Review
#546677 Review #546677 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$2500
Preferred solution
Full refund

We are so sorry we spent the money for these waste of time screen. Our leaves, pine needles etc just sit on top of the screens and the rain just runs off the top rendering our gutters completely ineffective.

We have complained multiple times, asked for a removal and refund to no avail.

So far they have come out twice to clean off the top of the gutters. We are getting Up in years but my husband still has to get on a ladder and clean off the screens to make the gutters effective.

Don't make the same very expensive mistake.

LeafFilter North's reply to:

LeafFilter North - Scammers and liers

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. As for our pricing structure, are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. Furthermore, keeping your gutters clear and debris-free can prevent thousands of dollars in water related home damages. We believe that alone makes LeafFilter a worthy home improvement investment.
Review
#545964 Review #545964 is a subjective opinion of poster.

they have people there who don't have any experience at all don't know an A elbow from a B elbow and hire contractors with no experience and take $1500,00 dollars from there pay incase of service work..........now would you want a company like that doing your gutters

they also charge way to much for there product and are not fair in there pricing at all a lot of the contractors just put it up cut corners and hardly ever repitch when necessary believe you better off just having to clean instead of spending 1000s of dollars on your gutters

LeafFilter North's reply to:

LeafFilter North - Way over priced and rude slaesman

There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. It's our mission to get our customers the best possible price. You may have qualified for extra discounts or promotions which have driven the price down.
Review
#545189 Review #545189 is a subjective opinion of poster.

Gave me a quote of $2900 for 120 feet of Leaf Filter. I have no corners, all straight runs on top of brand new gutters.

I said no way, it would be cheaper to have my gutters cleaned twice a year. He then dropped his price to $2000 if I signed on the spot. I told him I wanted to get more prices from other companies and confer with my wife. He said the price was only good that day.

He stormed off then screeched his tires as he sped away. I now have a roofer who is giving me simular gaurds for $950.

LeafFilter North's reply to:

LeafFilter North in Bealeton, Virginia - Worthless Warranty

Hi Richard, LeafFilter offers a 100% money back no-clog warranty. If you are still having issues with our product, please feel free to reach out to our dedicated service and support team at 800-749-4566. You can also contact us online by visiting the following page: http://www.leaffilter.com/contact/service-support/
Review
#543751 Review #543751 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

I have written and tried to contact Leaf Filter concerning a serious overflow problem causing black mold and mildew on the cement deck below. Due to the incorrect angle of the gutters they also collect leaves in the Fall and oak fronds in the Spring which have to be manually removed.

I have a large home with two levels of gutters so the job was very expensive. I received a Warranty but when I tried to contact Leaf FIlter with a letter of complaint it was returned saying "moved...left no forwarding address"

Their website also did not respond. Buyer Beware!

LeafFilter North's reply to:

LeafFilter North in Medford, Massachusetts - Leaf Filter deal frustration- worst experience ever

Hi there - we are sorry to hear that you were dissatisfied with your LeafFilter experience. We have every desire to complete your installation and make sure you are 100% satisfied.Please feel free to contact our service and support team if you would like to discuss your situation further.
Review
#542370 Review #542370 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund

Highly unprofessional, rude and full of lies - Including Sales Rep and Installation Crew. They kept making appointment, did

not show up or cared to call to notify. We kept waiting, missing our work. Its been three months the job is still not complete, even our repeated phone calls and requests. Every time they come up with new lames escuses and lies. Our gutter problem still persists not to mention because of their lousy incomplete work our basement starting flooding. Sales rep had promised to not to charge a penny if we are not satisfied. Forget about those lame excuses they did not even call to apologize. We are contemplating to take legal action against the company. We had to pay for cleaning and other items we lost due to water damage in basement.

LeafFilter North's reply to:

LeafFilter North in Edmonds, Washington - NOT HAPPY CLOGGED FILTERS

Hi Karen, We apologize for the inconvenience. LeafFilter encourages you to contact 800-749-4566 so that our service support team can resolve your unique issue.
Review
#540601 Review #540601 is a subjective opinion of poster.

I PURCHASED LEAFFILTER IN 2011. WORKED GREAT UNTIL NOW .

I CAN CLEAN THE FRONT BUT THE BACK OF HOME IS TWO STORY. I PURCHASE LEAFFILTER SO I WOULD NOT HAVE TO GET ON A LADDER. THE COMPANY WHO INSTALLED IS NO LONGER IN BUSINESS, SO I AM OUT OF LUCK GETTING THEM CLEANED UNLESS I WANT TO PAY OUT OF POCKET. SO MUCH FOR LIFE TIME WARRANTY.

YEA THE GUTTERS ARE CLEAN BUT THE SCREEN IS CLOGGED .

ITS A LIFE TIME WARRANTY AS LONG AS THE COMPANY WHO USES THE LEAFFILTER SYSTEM IS STILL IN BUSINESS WHEN YOU NEED HELP.. SAVE YOUR MONEY CHEAPER TO PAY SOMEONE TO CLEAN YOUR GUTTERS.

LeafFilter North's reply to:

LeafFilter North in Livonia, Michigan - Extremely Over Priced!!

Hi there - I am sorry to hear that you were dissatisfied with our sales demonstration. We can assure you that each and every demonstration is no-obligation. We make it our mission to provide our customers with the best possible price. Our managers are able to provide extra discounts and promotions which are sales team are not authorized to give.
Review
#540203 Review #540203 is a subjective opinion of poster.

My wife and I went to our cities annual art fair. At the event we stopped by a booth which was showing Gutter Protection.

The lady at the display suggested that we fill out a card to get a "FREE NO COST & NO OBLIGATION ESTIMATE". Too day's later we were called by: LEAF FILTER for our estimate. The Salesperson was only 48 hours late, and was very,very, HIGH PRESSURE!!.

He was extremely unhappy that we didn't sign up for his price $ 3,644.00 (152 ft.) of high priced protection! The next morning we were called by LEAF FILTER'S regional manager and he offered a total price including all taxes of $ 1672.00 WOW DON'T BUY FROM THE FIRST GUY, SAVE BIG MONEY WAIT!!