LeafFilter North's reply to:

Extremely Over Priced!!

Hi there - I am sorry to hear that you were dissatisfied with our sales demonstration. We can assure you that each and every demonstration is no-obligation. We make it our mission to provide our customers with the best possible price. Our managers are able to provide extra discounts and promotions which are sales team are not authorized to give.
ID
#540203 Review #540203 is a subjective opinion of poster.

My wife and I went to our cities annual art fair. At the event we stopped by a booth which was showing Gutter Protection.

The lady at the display suggested that we fill out a card to get a "FREE NO COST & NO OBLIGATION ESTIMATE". Too day's later we were called by: LEAF FILTER for our estimate. The Salesperson was only 48 hours late, and was very,very, HIGH PRESSURE!!.

He was extremely unhappy that we didn't sign up for his price $ 3,644.00 (152 ft.) of high priced protection! The next morning we were called by LEAF FILTER'S regional manager and he offered a total price including all taxes of $ 1672.00 WOW DON'T BUY FROM THE FIRST GUY, SAVE BIG MONEY WAIT!!

2 comments
Anonymous
#879133

I don't belive you. You cant even spell two corectly.

Why would you have them come to your home and not expect them to get you to buy. You arent very smart. If you can't afford that you must be poor.

Poor people should clean there own gutters and not bother hard working sales reps with there *** inquiries. Get a life or a real job loser.

Anonymous
#884681
@PissedConsumer879133

Their* own gutters.

View more comments (1)
LeafFilter North's reply to:

High pressure sales

Hi there - There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. You may have qualified for promotions or discounts which will drive the price down further. We always look for ways to get our customers the best possible price. We apologize for your experience with our sales rep. We make it our mission to ensure that each and every one of our homeowners is completely satisfied.
ID
#539579 Review #539579 is a subjective opinion of poster.

I'm not surprised at all with this post. I own a gutter protection company and I meet a homeowner that wouldn't allow me in his home ,and ask if we could do presentation outside on the tailgate of my truck.

Once he agreed to work with us he told me how he had to threaten to call the police to get a leaffilter rep. To leave his home after he had dropped his price over $2000.00 in order to get the deal.

I understand sales and how important time is for a commissioned sales rep. But sometimes a no is a no .

1 comment
Anonymous
#954083

Of course the owner of another company is going to bad mouth them.

LeafFilter North's reply to:

Cashed my check even though I cancelled the next day.

Hi there - Sorry to hear that you were dissatisfied with your sales experience which prompted you to cancel your installation. It's always our mission to make sure each and every homeowner that we come in contact with is 100% satisfied with our process.
ID
#538892 Review #538892 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund

So the HIGH pressure salesman convinced my husband to sign up. I was VERY leery of this sales tactic.

Price only good for that second. The next day I told him to cancel, which he did. That was 3 weeks and 2 days ago. 5 days later they cashed our check for the down payment.

Called 3 times and finally got a return call 2 days later. He was "shocked" how that check could have possibly been cashed. Two weeks ago we were told our check would be sent out "right away". So still no check.

Called 2 days ago to find out what the *** is going on. Still no phone call or check.

BBB get's my next review.

1 comment
Shakela
#1037672

Hope you didn't bother with BBB. Guess who pays them?

The businesses. They only put out the good reviews and squash the bad. When you have a complaint against the company, all they do is relay messages to the company. When the company says "tough luck", all the BBB does is respond "Do you agree to their response?".

Of course I never agreed to any of Leaffilters responses because they were so ridiculous they were starting to sound like they were being written by a 5 year old. So the BBB finally got tired of me and said case closed, nothing more for you to do. Wanna bet?

I'm suing Leaffilter. Hired an attorney, he expects I'll get a full refund plus court costs.

LeafFilter North's reply to:

Great company and product

Thanks so much for leaving us your feedback! We are so glad to hear that you are loving your LeafFilter system. You are absolutely right - LeafFilter has had over 150,000 customers with positive reviews on HomeAdvisor, Trustpilot, the BBB, and Angies List. Thanks for being a valued LeafFilter customer!
ID
#538146 Review #538146 is a subjective opinion of poster.

For decades, my husband had been lugging out the ladder to clear the 2nd story gutters of pine needles and those stringy things that come off of an old oak tree that we simply refuse to have taken off our property. About 10 years ago, he installed some chicken wire mesh that he suspected would help him out with the larger debris that comes off the trees, i.e. leaves, pine cones. While they worked for a brief period of time (meaning they reduced the amount of debris), they never totally eradicated the problem. As we were walking through a street fair three summers ago, we saw the LeafFilter system on display. We spoke to the woman who was representing the company and she took our information. I remember receiving a call from them either the next day or the day after that. The salesman arrived at the scheduled hour and we decided that it only made sense to buy a Consumer Reports #1 rated product if we were going to invest thousands into our gutters.

This summer, my neighbor was expressing her concern to me about her husband who is now 67 years old risking injury climbing a ladder to do the unpleasant chore of cleaning the gutters. I recommended Leaf Filter and she called them out. She also signed up for the system, BUT her husband who is a little more frugal than I am, went looking for every excuse to cancel the project before the scheduled installation date. He brought this website to her attention, and she immediately called me in a nervous state to ask me if I had experienced any of the things mentioned on this site. Obviously, I would not recommend Leaf Filter to her or anyone else if the system did not work. After reassuring her for what seemed like a conversation that took forever, she got her husband to end the requests to cancel the project. They are now experiencing the freedom of not having to worry about their gutters anymore. Thanks again, Leaf Filter.

While I had already reviewed them back in 2011 on more popular (and more reputable) review sites, I felt compelled to leave an in-depth review of my experience with this company, which has been nothing shy of everything they assured me when I met with the salesman. While I am not of the computer generation, I can appreciate how much information is readily available on the internet about companies, their people, and their products. Call me crazy, but when it comes to things like these, I rely on more credible sources like CONSUMER REPORTS and the Better Business Bureau. If I entertain reviews of people who "own" the products, I at least make sure its on a site like Angie's List, where reviews are verified.

Anyone second guessing him/herself like my friend's husband did, allow me to recommend you looking at your regional BBB for a complaint history on the company. Presently, in NJ (where I live), Leaf Filter has only 1 complaint in the past 3 years. That says more to me than anything I read here when I consider the hundreds, if not thousands, of customers who have probably bought the system in that time period.

COMMON SENSE, PEOPLE !!! And keep in mind that no one throws stones at the tree that doesn't bear fruit.

- Valerie McKay

2 comments
Anonymous
#1040963

Excellent point. Reviews on this site are anonymous and get no resolution or follow-up.

A really credible review would be posted on a different site.

1) With the BBB

Filing a complaint with the BBB will force a resolution.

2) With Angie's List or Home Advisor

Similar to the BBB.

3) Post a review on the company's Facebook page These reviews can't be deleted or removed.

4) Credit Card Company Dispute the charge. 5) Attorney General If people had real complaints they'd go to one, or all, of the sites above instead of posting here.

Shakela
#1037674

Who do you think pays the BBB? Sure isn't consumers.

It's the businesses they promote. Ask a lawyer. Of course you're not gonna see the worst reviews. BBB was useless for me.

I did check them out first. What a mistake all the way around.

Glad your system is working for you. Not so for the thousands of the rest of us across the country.

View more comments (1)
LeafFilter North's reply to:

Fake installer saying from Leaf Filter

Hi Debra, Thank you for this information. It has been forwarded to our management team and will be addressed.
ID
#535741 Review #535741 is a subjective opinion of poster.
Loss
$5000
Preferred solution
JUst to let you be aware I thought I was getting the real product nothing you can do for me MY problem to deal with

I was by my own trusting nature taken in by someone claiming to be a saleman with LeafFilter .I had been hearing good things about them soooo signed up and two fellows from Cary,NC they said replaced my old gutter's with what I thought the real deal NOT money check written Warranty to follow never has when tried to track down phone disconnected .. I was one of the ones you read of each day SCAMMED even had the now I know fake poster by my driveway .I am angry at myself and have reported them BUT money gone bad work on the gutters.

I am a sucker.BUYERS beware learn from my act QUESTION all never do any deciding on the day they try to sell you anything. The true LeafFilter guy's should know bad guy's out there using your good name

1 comment
Anonymous
#873492

Nobody can take you serious when you speak or type like that. Proof read before you post. Reactivity loud to yourself.

LeafFilter North's reply to:

Leaffilter North - Gutter Cleaning Review from Saint Peters, Missouri

Hi Walter, Our service support team is committed to ensuring that every LeafFilter installation is correct. Please contact us at 800-749-4566 so that we could resolve your issue and make sure that your LeafFilter has been properly installed.
ID
#533751 Review #533751 is a subjective opinion of poster.

New gutters were installed and the gutters are overflowing away from the downspouts. They were incorrectly installed.

The gutters are tilted wrong. The company came out and wanted $70 an hour to fix the problem that was their problem as they were improperly installed.

LeafFilter North's reply to:

Very Rude Sales Rep

Hi there - I am sorry to hear that your sales experience was less than satisfactory. There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. You may have qualified for promotions or discounts which will drive the price down further. We always look for ways to get our customers the best possible price. We apologize for your experience with our sales rep. We make it our mission to ensure that each and every one of our homeowners is completely satisfied.
ID
#530289 Review #530289 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Signed up for free quote. Rep showed up gave me sales pitch quoted $4,200.00 for small ranch home with NO angles.

When questioned discounted to $2,880.00. When I said I would not spend that much he hollered at me saying "why did I waste his time having him out. I said "that's your job"!! He says again you are wasting my time.

I said how can I make a decision before knowing cost!!

I threw him OUT, would never buy from them!! He walked away complaining, the worst sales rep I have ever encountered, I have been sales for over 40 years UNBELIEVABLE

3 comments
Anonymous
#885282

Where did this occurred? I had similar sales tactic here in middle georgia

Anonymous
#873495

Well if you have been a sales rep for over 40 years than stop wasting sales reps time and when you are serious about buying; do your research first and than call the company you want! Also expect to pay money and NOT your cheap $100 expectation.

Anonymous
#868851

Did he think if he bullied you, then you would buy?

View more comments (2)
LeafFilter North's reply to:

Leaf Filter overflow problem

LeafFilter is made from a medical grade stainles steel, so nothing organic will adhere to it or grow on it. If you are experiencing problems with your system, we recommend calling our service and support team so that we can send a local technician to assess your unique situation. We make it our goal to provide each and every homeowner ultimate satisfaction when it comes to our product and service.
ID
#528436 Review #528436 is a subjective opinion of poster.

1. LF advertises that any leaves or debris will be blown on the next breezy day. Doesn't happen as most of the debris does not blow off.

2. Just brushed off all gutters with the long handled brush they gave us. It rained yesterday and we still are getting overflow which messes up windows and flower beds. In reading some online complaints it may be the my LF screens are clogged with pollen or something else.

3. The original installing company has gone broke and the new company won't take any responsibility.

4. After the installation I found out that If I have my cedar shake roof treated again the Leaf Filter screens will have to be removed and then reinstalled to prevent the treatment oil from clogging the screen. Estimated cost $400-$500.

These problems make me wish I had not spent the $7000+ to install the Leaf Filter system. Instead I could have just continued to have my gutters cleaned 2-3 times a year @ $140 each time.

I went with LF because of the strong rating with Consumer Reports. However I think Consumer Reports did not do testing with tree debris added to the test.

I will contact the home office for Leaf Filter next week. If I get no help from them I will register a complaint with Washington State Attorney General office and/or the Consumer Protection office.

3 comments
Anonymous
#879146

Leaffilter does not give out brushes ever. You are a liar.

This is well known. You are a loser and an intellectual midget.

Get a life or a real job that pay's adult wages. Maybe you could afford it then.

Anonymous
#907421
@PissedConsumer879146

his comment is directed to Home Improvement Pro. You are incorrect about the brush.

Leafless in Seattle provided extension brushes to clients to clean debris off of the filter screen until that went out of business. Perhaps you need to have your intelligence checked before you make further incorrect comments.

Shakela
#1037676
@PissedConsumer879146

You're the loser. Leaf filter hires all subcontractors. And some reputable subcontractors do try to help out the people they hire out to .

View more comments (2)
LeafFilter North's reply to:

Leaf filter micro guard.

We are so happy that you found LeafFilter to be an effective solution to end clogged gutters! Thanks for leaving us your review - we appreciate your feedback.
ID
#526379 Review #526379 is a subjective opinion of poster.

I didn't think it would work. But they are great.

Yes if we have a big down pour, they can't handle it. But I have had the others and they can't handle it either and I still had to get up on the roof and clean them. The micro screen leaf filter system is the best I have had. And I have used about 5 different types of screens.

My down spouts are not clogged, I have not had run over from the drains being clogged. I have gone out in the rain to check.

Now I just have to get a product to keep the snow from freezing and running back under the shingles. I guess I will have to heat trace the gutters.

LeafFilter North's reply to:

Leaffilter North - Review in Household Services category from Wake Forest, North Carolina

Hi Donny, We are thrilled that you are pleased with LeafFilter! Thank you for being one of our valued customers.
ID
#515815 Review #515815 is a subjective opinion of poster.

Great product, keeps all the leaves and pine straw out.

LeafFilter North's reply to:

Customer financial Info

All customer financial information is treated with the highest confidentiality. We follow all procedures as outline with our lending partners.
ID
#514300 Review #514300 is a subjective opinion of poster.

Leaf Filter is very careless with the customers financial info. We used to Install for them and they would give us copies of customers credit card info.

It was very careless of them to do that. It came up during an install when the customers had seen that we had a copy of a credit card form with credit card number and all other info they were very mad cause leaf filter said that info would be secure. Another time i have seen these same sheets laying in the trash can not even shredded.

It seems that Bo and Steve are very notorious for this. Hopefully if anyone sees this they try to secure there personal credit info

buyer beware

Ripped off contractor

1 comment
Anonymous
#873496

No works for Gutterglove NOT LF

LeafFilter North's reply to:

LeafFilter Failure

LeafFilter has an industry-leading lifetime, transferable warranty – the best in the business. We offer a 100% money back no-clog guarantee. If you are having issues with LeafFilter, please feel free to reach out to our dedicated service and support team at 800-749-4566.
ID
#513562 Review #513562 is a subjective opinion of poster.
Loss
$5000

To summarize my position -

1) We purchased/installed the Leaf Filter system and drip edge in JUN 2010. Leaf Filter replaced one piece of fascia board and the gutter over the garage. The fascia board was rotted and the gutter was warped/rusted. No other issues existed with my fascia/ gutters - otherwise Leaf Filter would have replaced/fixed it then (in accordance with the warranty - detailed below). I am an Army officer, and frequently travel overseas for extended periods of time. I purchased the system/drip edge because I wanted to ensure that my home drainage system would not have any issues while I was gone.

2) Due to military requirements, I was absent from the Washington DC area from JUL 2013 until JUN 2014. When I returned, I noticed the the gutters were streaked, rusted, watermarked, and that the fascia was rotted in several locations. During a moderate thunderstorm last week, I took pictures/video of water flowing over the leaf filter system (instead of into it/the gutters), and dripping off the bottom of the gutter. I also identified a number of locations where water was flowing behind the drip edge/gutter, and dripping off the fascia.

Both an installation manager and the VA office manager acknowledged that parts of the leaf filter system were clogged with pollen and/or other micro pollutants, and that the entire system needed to be replaced. Further, they both acknowledged that installation of the system and drip edge could have been installed "better."

Bottom line - the leaf filter system failed. This failure caused permanent and irreparable damage to my gutters in the form of black streaks (my kids call them zebra gutters - I tried to power wash them, but the stains will not come off), rust stains and unsightly watermarks along the entire length of the gutters. Further, Leaf Filter either failed/or did a poor job of calking some of the seams in my existing gutters, with resulted in additional rust stains. Lastly, Leaf Filter did a poor job of installing portions of the drip edge, which caused water to run between the gutter and the fascia, resulting in stains, paint peeling and wood rot in multiple locations.

3) The written warranty provided to me by Leaf Filter states in part

- "We seal your gutter and downspouts with 50 year silicone"

- "We repair any damaged gutters and/or downspouts, if necessary"

- "We give you a manufacture's money back, no clog, guarantee."

Given the above commitment provided to me by Leaf Filter at the time of purchase, I feel strongly that Leaf Filter is responsible for the failure of the system/drip edge and resulting damage.

Update - it took me over ten business days to get in contact with Joe Roschival, LeafFilter Vice-President of Installation. Mr. Roschival was abusive, argumentative, and constantly interrupted me. He questioned my integrity and called me a liar three seperate occassions during our approximate 30 minute

LeafFilter North's reply to:

LEAF FILTER PRODUCTS ARE DEFECTIVE

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. With a full service and support team and local technicians, we make it a priority to address every LeafFilter customer's situation to provide a solution. It is our intention to provide each customer with the best service along with the best gutter guard on the market.
ID
#513411 Review #513411 is a subjective opinion of poster.
Loss
$2000

Leaf filter guarantees their products not to clog from pollen. Unfortunately they DO clog.

When a problem occurs, the installer is charger for the replacement costs. There are many other gutter cover companies and products out there of better quality. When considering this product for your home, I would choose a company with moor integrity and better business practices. They are only worried about the sales people getting paid, all installers are sub contracted so are dispensible in their eyes.

Their product is Sub par at best. Their business practices are shady and the management is only worried about getting jobs installed to get paid, once paymeny is received, service calls are put on a back burner.

1 comment
Anonymous
#845210

That is completly false. The warranty covers against debries in gutter only. Sounds like your an installer that was let go for doing sub par installations

LeafFilter North's reply to:

Leaffilter North - Filter Review

Hi There- LeafFilter is backed by a 100% money back no-clog warranty. If you are still having issues with your system, please contact our service and support team at 800-749-4566 so that a service technician can come out to your home again and ensure that the product is performing at its optimal level.
ID
#511904 Review #511904 is a subjective opinion of poster.

Lead Filter product seems great. I am sure in some scenarios when the house is in a wide open area, it works great. But if the roof has debris in it because of trees in the yard, you will have problems. Here's how...

The stainless steel mesh is great, however the mircoscreen clogs. Imagine, their pitch is the mesh is so small not even a grain of sand gets through. I believe that as much as I believe the microscreen clogs. Once it does, the water runs off the gutter like there is not one present. It's like a waterfall.

Leaf Filter, after 2 years, came out and changed all the screens because "we have never really seen anything like this before." LOLOLOLOLOL... Sorry, I am trying to be professional about my discontent with Leaf Filter.

Bottom line is that you have to make sure your microscreen has to stay clean and that means YOU have to get on the roof and do it.

Lame.

LeafFilter North's reply to:

Great Experience

We are incredibly happy to hear that you had a great experience with LeafFilter! LeafFilter will prevent shingle grit, pine needles, leaves, and debris -- everything but water -- from entering your gutters! You are right - nothing good will come from growing trees in your gutters. Thanks for leaving us your feedback.
ID
#511601 Review #511601 is a subjective opinion of poster.

I've had nothing but a great experience with LeafFilter over the last year. It is as advertised. I had an issue and it was taken care of within 48 hours.

The shingle grit doesn't even get in my gutter. More importantly, my gutters are not planters any longer, like some of my neighbors. The silliest thing, is to see my neighbor, Dimesh, growing trees from his gutter. Nothing good will come from trees growing from your gutters. My wife would always yell at me since it embarrassed her so much.

If I ever move I will repurchase this product. It saves me time. I'm able to do more of what I want.