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LeafFilter North's reply to:

LeafFilter North - LeafFilter Worthless Warranty

Hello- LeafFilter offers an industry-leading lifetime, transferable warranty. If you are still having issues with LeafFilter, please do not hesitate to contact our dedicated service and support team at 800-749-4566.
Review
#486581 Review #486581 is a subjective opinion of poster.
Loss
$4000
LeafFilter North - LeafFilter Worthless Warranty

We had LeafFilter installed and received a lifetime warranty for the system. Six years later the filter screen pulled away and off of a gutter (see picture).

We have all the paperwork on the installation including the warranty. When we called the installer's business phone, we learned that the person who installed it had moved on, and out of state. We then called the LeafFilter company Customer Service. We were told by a manager that the warranty is only covered by the individual who installed the original system.

If we wanted it repaired with warranty, it would cost $4,000.00 (excessively more than the original installation!) His attitude was take-it-or-leave it!

Do NOT consider LeafFilter. LeafFilter LIFETIME warranty is worthless.

LeafFilter North's reply to:

LeafFilter North in Bellevue, Ohio - Leaf Filter BS, lies, and you have been warned... Buyer Beware

Hello - Leaffilter does not condone deceptive sales practices. All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed.
Review
#485285 Review #485285 is a subjective opinion of poster.

Leaf Filter North and all of its separate entities (locations) claim to be the manufacture, use W2 (employees) to do the installations; AND their sales people are corp. taught to deceive the customers.

Commercial acct rep etc (list out from up to $30+ per ft and sell 4 as little as $10.

They subcontract 99% of the labor and sales. They have/do charge "Leaf Filter" customers for services, despite a "Lifetime" warranty on "ownership/dealer" liability games.

A little research can go a very long way, when it comes to buying a solution instead of a smoke and mirrors Good Luck

LeafFilter North's reply to:

LeafFilter North in New York, New York - Hard sell on estimate. Manager was condescending.

Hi there - We are sorry that you were dissatisfied with your sales experience. If you would like to discuss your unique situation further, please feel free to reach out to our dedicated service and support team at 800-749-4566.
Review
#484636 Review #484636 is a subjective opinion of poster.

We saw them at a home show and made an appt for a “free, no obligation estimate”. I wanted to see how much this would cost since they needed to come out to the house.

We are new homeowners and I had no idea as to price. They made an appt for a Saturday Morning and the salesperson, George, was very nice and respectful. He brought the price down from $3500 to $2800 and wanted us to finance this at $46 a month for 6 years at 12% interest. Also to get this price we had to sign a contract that day.

We told him that the product sounded great but we could not afford it at this time. He then got his boss on the phone and the boss was very rude and condescending to us. Trying to shame us into signing a contract saying “Why did you have us come out if you can’t afford it?” and “you can’t afford $46 a month?” I said I’m not going to sign up for a 6 year commitment for this.

It’s not that important to me. The whole hard sell thing put us both off and we probably wouldn’t have gotten even if we could pay in full just because of the attitude of the manager.

LeafFilter North's reply to:

LeafFilter North - Beware - Super Aggressive‎ Rude Sales Person

We apologize that you were dissatisfied with your sales experience. Although your experience was unfortunate, we can assure you that it was rare and unique. We have forwarded your comments to our VP.
Review
#483745 Review #483745 is a subjective opinion of poster.

I have never dealt with a more aggressive sales pitch from the moment they pressured us to sign up at the home show and then the rude unprofessional sales person

Backstory, my wife and I both went to the local home show a couple months ago and we were looking for a gutter guard for our new home that has large maple trees that filled our gutters last fall. We talked with all the like companies and requested more information/estimates, one of which was Leaffilter who was very pushy from the moment we initiated contact with them at the booth. The next day, I must have received a handful of calls and messages from Leaffilter trying to schedule a date to come out to our home. I called them back later in the day after work and told the lady that I got the original message and there was no need to call another 4 times. I proceeded to schedule a time a few days later when I had the other two companies coming out and then the real fun started.

I had Leaffilter come out first in the morning followed by Gutter Helmet and then Leafguard in the afternoon since we wanted to meet with 3 companies to get an idea of the cost and differences in each system. The leaffilter man showed up approx. 15 mins late and after introducing himself he proceeded to walk around measuring the home, after that he came in and gave me a short presentation on their product and what not. At the end he presented the price and said do we have a deal? I said no because we had others coming out, as I said that the Gutter Helmet salesman pulled up outside, 25 mins before my scheduled time with them. The Leaffilter guy who saw him said 'well I see you have Gutter Helmet coming as well" and I said yeah is there an issue. He then went into a tirade on their product saying they voided something with my roof and that they are going to lie to me about their product etc. I have to admit I was a little taken back by his anger towards this competitor and it left me kind of unsure how this next appointment would go. He then said, I tell you what I will give you an extra discount if I signed right on the spot, I responded back that I was not making a decision until I met with all the companies, spoke to my wife, kindly asked him to leave and I would be in touch if we were interested in moving forward. To my surprise as he walked down my driveway to his car, I see him flip the bird to the Gutter Helmet salesmen parked out on the road. Very classy! I just shook my head and laughed at the lack of professionalism of this guy. He sped off and then the Gutter Helmet guy came up and the first words after introducing himself were "I can only imagine what you just went through with that last guy and I want to assure you that the company you just met with is not a reflection of our industry as a whole." He proceeded to do his measurements as he gave me a presentation/video to look out, afterwards he came back in to the kitchen and went through each slide which was very informative and I learned some gutter things I had never thought about. After that, I told him that I really liked the way the product looked and the functionality seemed to make sense but I had another company coming out. Unlike the Leaffilter guy, the Gutter Helmet guy said that is ok and didn't go into all these extra discounts, sign today, etc.....he left me his card with a folder with brochure literature etc and said he would follow up later on this evening. I said great as I needed to talk it over with my wife later on. He left and went on his way, was very professional and did nothing that the Leaffilter guy said he would. As for the third company, Leafguard came on time and was also very professional. The man had a similar process as the others and then he presented a price which included taking down our existing gutters which I thought was silly since we have fairly new ones so the extra cost of the system plus loosing my current gutters didn't make sense. He went through their sales pitch like the others but I again stated I needed to talk stuff over with my wife later and the sale person left and mentioned he would follow up as well.

In conclusion, I conversed with my wife later on that evening and we decided to go with Gutter Helmet since we liked the way the product looked and how professional the salesman was. Also, about 30 mins after we made up our mind the Gutter Helmet sales consultant followed up around 7pm by phone and asked if we had made a decision. I said we were between two so we needed to get the price down a little and the salesman worked with with me, within our budget, and sent over the contract via email about 30 mins later. Leaffilter nor Leafguard ever followed up with me which I thought was not very professional.

Based on my experience I would say buyer beware on this Leaffilter company, at the very least do your research and have the other companies out so you can make an informed purchasing decision. The whole sign on the spot type thing, really rubbed me the wrong way as looking back now it seemed like an act of last desperation since they knew the other competition was coming and they would loose the upper hand once they left, unfortunately for them I was really just doing my due diligence on each company and they the sales person shot himself in the foot.

LeafFilter North's reply to:

LeafFilter North in Laurel, Maryland - The company used screws/washers that rusted and ruined my gutters.

Hi Catherine, We are sorry to hear about the rust. If you are still experiencing it, please contact our service team at 800-749-4566. A local technician would be happy to come by again to solve your issue permanently.
Review
#482526 Review #482526 is a subjective opinion of poster.
Loss
$3500

I had this system installed in 2010. If this truly is a "lifetime" warranty then why are they not using stainless steel screws/washers to install them?

The rust from their screws streaked down the new gutters that I had installed at the same time. I spoke to a rep at the Philadelphia Flower Show about it and was told that there should not be rust.

Someone from the company came out to replace the screws but did not seem to know if the new ones were stainless because he was "just a worker". Changing the screws did nothing to improve the looks because the rust still remains on the Leaf Filter as well as the streaks on my gutters

LeafFilter North's reply to:

LeafFilter North - Total scam

There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. You may have been eligible for discounts and promotions depending on a number of different factors. It also sounds like you were eligible for a discount if there was another sale in your area.
Review
#482425 Review #482425 is a subjective opinion of poster.

Signed up at a trade show for an estimate. They wasted no time getting to the house for an estimate.

The gentleman told me he was the ' commercial accounts manager' and that he normally don't estimate but they were very busy and he had to come out. After an hour of hearing him bash and bad mouth every other system on the market he gave me an estimate that basically was about $30 per foot. That is when it began. He said since he was the commercial accounts manager he would put my order in as commercial and give me commercial pricing.

Was still way too high ($7300) after another two price drops he called his boss. (Beau- I think it was) Beau said he was gonna 'bundle' my order in with a big order he was placing but I had to agree to let them install my system the next day. Now how are they gonna order my material with another and install the next morning?

Any way he dropped the price to what was about $10 per ft. This I feel is very shady and asked them to leave.

LeafFilter North's reply to:

LeafFilter North in Hartford, Connecticut - The LeafFilter protection system killed my trees

Hi There- LeafFilter does not cause tree damage. If you are having issues with your system or have further questions, please contact our dedicated service and support team at 800-749-4566.
Review
#481721 Review #481721 is a subjective opinion of poster.

After the system was installed I noticed every shrub and bush around the home started to turn a gray color and eventually every last tree, flower and blade of grass around my home had died. All LeafFilter's fault.

Also the neighbor's bushes and trees are starting to look pretty bad too. He had some questions about my yard dying and then started to notice his stuff was dying in his yard too. So now he's mad at me when he should be mad at LeafFilter. Please be careful while dealing with this company.

You could loose your trees like I did.

Thanks for reading.

Shane C. Berlin, CT

LeafFilter North's reply to:

LeafFilter North in Maltby, England - Clogged Leaf Filter screens

Hi Jack, We're sorry to hear that your experience with our product and service has been less than satisfactory. If you are still noticing issues, please contact our service support team at 800-749-4566. We'd be happy to honor our warranty and find a permanent solution.
Review
#478632 Review #478632 is a subjective opinion of poster.
Loss
$13000

Installed (Redmond, Washington 98053) a total Leaf Filter gutter system on 9/14/10 and received a life time warranty. The first year of use and thereafter I experienced the following issues:

1. Filter screen became clogged and did not allow water into gutter.

2. Pine needles and maples leaves did not blow off when days became windy versus company's advertisement claim.

3. Replacement screens (larger hole opening) were installed in several locations and they also became clogged preventing rain water from entering gutter resulting in rain water falling into flower bed.

4. When local original installer closed business or was bought out, the new Redmond, Washington local Leaf Filter distributor disowned any responsibility for maintaining the life time warranty and said I would have to pay for the repair. No response to phone inquiry asking for assistance to fixing the situation.

From my experience, the Leaf Filter system does not live up to their advertisements. Nor does the company fully back up their warranty. I will now have to hire another company to rework the filter screens in key locations to ensure the rain water actually goes into the gutter and not fall into the flower beds. I am not satisfied with the product or company and I would not recommend this system.

LeafFilter North's reply to:

LeafFilter North in Coopersville, Michigan - Total junk and a scam

There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This is why the price will vary from neighbor to neighbor. Additionally, one homeowner may have been eligible for discounts and promotions depending on a number of different factors (time of year, military discount, senior discount, etc.). It's our mission to provide homeowners with the best possible price along with the best possible product.
Review
#478565 Review #478565 is a subjective opinion of poster.

It's a get rich quick scam for the company, and it won't be long before they have to many complaints and lawsuits and will file for bankruptcy. And run laughing all the way to the bank.

I have seen them sell the product to a customer for $28.00 a foot and then run into a tougher sell customer and sell the same exact thing to the harder to sell costumer for as little as $10.00 a foot. So it is a real scam.

Oh and if u do sign the contract, call the next day, cancel, and u will get it offered to you as low as $10.00 a foot to keep the sale.

Signed:::: inside scoop

LeafFilter North's reply to:

LeafFilter North in Portland, Oregon - Leaf Filters don"t stop fir needle clogs

Hi Elizabeth, We are sorry for the inconvenience. Please contact our service support team at 800-749-4566 so that we can determine a solution to your issue.
Review
#473277 Review #473277 is a subjective opinion of poster.
Loss
$6000

My gutters have been on my NE Portland house for two years and there's continued gutter clogging. I have to go out with the long handled broom they gave me to swept off needles or ask someone to get up on a ladder to clean off needles.

I paid over $6,000 for the gutters and there's still overflowing on my front side of the house.

I tried to get someone out to check them but there would a a fee of $147 to just look at them. I'm so disappointed in their service and follow-up Don't buy these gutters!

Elizabeth