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LeafFilter North's reply to:

Great company and product | LeafFilter North review from Paramus, New Jersey

Thanks so much for leaving us your feedback! We are so glad to hear that you are loving your LeafFilter system. You are absolutely right - LeafFilter has had over 150,000 customers with positive reviews on HomeAdvisor, Trustpilot, the BBB, and Angies List. Thanks for being a valued LeafFilter customer!
Review
#538146 Review #538146 is a subjective opinion of poster.

For decades, my husband had been lugging out the ladder to clear the 2nd story gutters of pine needles and those stringy things that come off of an old oak tree that we simply refuse to have taken off our property. About 10 years ago, he installed some chicken wire mesh that he suspected would help him out with the larger debris that comes off the trees, i.e. leaves, pine cones. While they worked for a brief period of time (meaning they reduced the amount of debris), they never totally eradicated the problem. As we were walking through a street fair three summers ago, we saw the LeafFilter system on display. We spoke to the woman who was representing the company and she took our information. I remember receiving a call from them either the next day or the day after that. The salesman arrived at the scheduled hour and we decided that it only made sense to buy a Consumer Reports #1 rated product if we were going to invest thousands into our gutters.

This summer, my neighbor was expressing her concern to me about her husband who is now 67 years old risking injury climbing a ladder to do the unpleasant chore of cleaning the gutters. I recommended Leaf Filter and she called them out. She also signed up for the system, BUT her husband who is a little more frugal than I am, went looking for every excuse to cancel the project before the scheduled installation date. He brought this website to her attention, and she immediately called me in a nervous state to ask me if I had experienced any of the things mentioned on this site. Obviously, I would not recommend Leaf Filter to her or anyone else if the system did not work. After reassuring her for what seemed like a conversation that took forever, she got her husband to end the requests to cancel the project. They are now experiencing the freedom of not having to worry about their gutters anymore. Thanks again, Leaf Filter.

While I had already reviewed them back in 2011 on more popular (and more reputable) review sites, I felt compelled to leave an in-depth review of my experience with this company, which has been nothing shy of everything they assured me when I met with the salesman. While I am not of the computer generation, I can appreciate how much information is readily available on the internet about companies, their people, and their products. Call me crazy, but when it comes to things like these, I rely on more credible sources like CONSUMER REPORTS and the Better Business Bureau. If I entertain reviews of people who "own" the products, I at least make sure its on a site like Angie's List, where reviews are verified.

Anyone second guessing him/herself like my friend's husband did, allow me to recommend you looking at your regional BBB for a complaint history on the company. Presently, in NJ (where I live), Leaf Filter has only 1 complaint in the past 3 years. That says more to me than anything I read here when I consider the hundreds, if not thousands, of customers who have probably bought the system in that time period.

COMMON SENSE, PEOPLE !!! And keep in mind that no one throws stones at the tree that doesn't bear fruit.

- Valerie McKay

LeafFilter North's reply to:

Fake installer saying from Leaf Filter | LeafFilter North review from Blacksburg, Virginia

Hi Debra, Thank you for this information. It has been forwarded to our management team and will be addressed.
Review
#535741 Review #535741 is a subjective opinion of poster.
Loss
$5000
Preferred solution
JUst to let you be aware I thought I was getting the real product nothing you can do for me MY problem to deal with

I was by my own trusting nature taken in by someone claiming to be a saleman with LeafFilter .I had been hearing good things about them soooo signed up and two fellows from Cary,NC they said replaced my old gutter's with what I thought the real deal NOT money check written Warranty to follow never has when tried to track down phone disconnected .. I was one of the ones you read of each day SCAMMED even had the now I know fake poster by my driveway .I am angry at myself and have reported them BUT money gone bad work on the gutters.

I am a sucker.BUYERS beware learn from my act QUESTION all never do any deciding on the day they try to sell you anything. The true LeafFilter guy's should know bad guy's out there using your good name

LeafFilter North's reply to:

Leaffilter North - Gutter Cleaning Review from Saint Peters, Missouri

Hi Walter, Our service support team is committed to ensuring that every LeafFilter installation is correct. Please contact us at 800-749-4566 so that we could resolve your issue and make sure that your LeafFilter has been properly installed.
Review
#533751 Review #533751 is a subjective opinion of poster.

New gutters were installed and the gutters are overflowing away from the downspouts. They were incorrectly installed.

The gutters are tilted wrong. The company came out and wanted $70 an hour to fix the problem that was their problem as they were improperly installed.

LeafFilter North's reply to:

Very Rude Sales Rep | LeafFilter North review

Hi there - I am sorry to hear that your sales experience was less than satisfactory. There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. You may have qualified for promotions or discounts which will drive the price down further. We always look for ways to get our customers the best possible price. We apologize for your experience with our sales rep. We make it our mission to ensure that each and every one of our homeowners is completely satisfied.
Review
#530289 Review #530289 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Signed up for free quote. Rep showed up gave me sales pitch quoted $4,200.00 for small ranch home with NO angles.

When questioned discounted to $2,880.00. When I said I would not spend that much he hollered at me saying "why did I waste his time having him out. I said "that's your job"!! He says again you are wasting my time.

I said how can I make a decision before knowing cost!!

I threw him OUT, would never buy from them!! He walked away complaining, the worst sales rep I have ever encountered, I have been sales for over 40 years UNBELIEVABLE

LeafFilter North's reply to:

Leaf Filter overflow problem | LeafFilter North review from Mill Creek, Washington

LeafFilter is made from a medical grade stainles steel, so nothing organic will adhere to it or grow on it. If you are experiencing problems with your system, we recommend calling our service and support team so that we can send a local technician to assess your unique situation. We make it our goal to provide each and every homeowner ultimate satisfaction when it comes to our product and service.
Review
#528436 Review #528436 is a subjective opinion of poster.

1. LF advertises that any leaves or debris will be blown on the next breezy day. Doesn't happen as most of the debris does not blow off.

2. Just brushed off all gutters with the long handled brush they gave us. It rained yesterday and we still are getting overflow which messes up windows and flower beds. In reading some online complaints it may be the my LF screens are clogged with pollen or something else.

3. The original installing company has gone broke and the new company won't take any responsibility.

4. After the installation I found out that If I have my cedar shake roof treated again the Leaf Filter screens will have to be removed and then reinstalled to prevent the treatment oil from clogging the screen. Estimated cost $400-$500.

These problems make me wish I had not spent the $7000+ to install the Leaf Filter system. Instead I could have just continued to have my gutters cleaned 2-3 times a year @ $140 each time.

I went with LF because of the strong rating with Consumer Reports. However I think Consumer Reports did not do testing with tree debris added to the test.

I will contact the home office for Leaf Filter next week. If I get no help from them I will register a complaint with Washington State Attorney General office and/or the Consumer Protection office.

LeafFilter North's reply to:

Leaf filter micro guard. | LeafFilter North review

We are so happy that you found LeafFilter to be an effective solution to end clogged gutters! Thanks for leaving us your review - we appreciate your feedback.
Review
#526379 Review #526379 is a subjective opinion of poster.

I didn't think it would work. But they are great.

Yes if we have a big down pour, they can't handle it. But I have had the others and they can't handle it either and I still had to get up on the roof and clean them. The micro screen leaf filter system is the best I have had. And I have used about 5 different types of screens.

My down spouts are not clogged, I have not had run over from the drains being clogged. I have gone out in the rain to check.

Now I just have to get a product to keep the snow from freezing and running back under the shingles. I guess I will have to heat trace the gutters.

LeafFilter North's reply to:

Leaffilter North - Review in Household Services category from Wake Forest, North Carolina

Hi Donny, We are thrilled that you are pleased with LeafFilter! Thank you for being one of our valued customers.
Review
#515815 Review #515815 is a subjective opinion of poster.

Great product, keeps all the leaves and pine straw out.

LeafFilter North's reply to:

Customer financial Info | LeafFilter North review from Cornelius, North Carolina

All customer financial information is treated with the highest confidentiality. We follow all procedures as outline with our lending partners.
Review
#514300 Review #514300 is a subjective opinion of poster.

Leaf Filter is very careless with the customers financial info. We used to Install for them and they would give us copies of customers credit card info.

It was very careless of them to do that. It came up during an install when the customers had seen that we had a copy of a credit card form with credit card number and all other info they were very mad cause leaf filter said that info would be secure. Another time i have seen these same sheets laying in the trash can not even shredded.

It seems that Bo and Steve are very notorious for this. Hopefully if anyone sees this they try to secure there personal credit info

buyer beware

Ripped off contractor

LeafFilter North's reply to:

LeafFilter Failure | LeafFilter North review

LeafFilter has an industry-leading lifetime, transferable warranty – the best in the business. We offer a 100% money back no-clog guarantee. If you are having issues with LeafFilter, please feel free to reach out to our dedicated service and support team at 800-749-4566.
Review
#513562 Review #513562 is a subjective opinion of poster.
Loss
$5000
Tags
  • LeafFilter Failure

To summarize my position -

1) We purchased/installed the Leaf Filter system and drip edge in JUN 2010. Leaf Filter replaced one piece of fascia board and the gutter over the garage. The fascia board was rotted and the gutter was warped/rusted. No other issues existed with my fascia/ gutters - otherwise Leaf Filter would have replaced/fixed it then (in accordance with the warranty - detailed below). I am an Army officer, and frequently travel overseas for extended periods of time. I purchased the system/drip edge because I wanted to ensure that my home drainage system would not have any issues while I was gone.

2) Due to military requirements, I was absent from the Washington DC area from JUL 2013 until JUN 2014. When I returned, I noticed the the gutters were streaked, rusted, watermarked, and that the fascia was rotted in several locations. During a moderate thunderstorm last week, I took pictures/video of water flowing over the leaf filter system (instead of into it/the gutters), and dripping off the bottom of the gutter. I also identified a number of locations where water was flowing behind the drip edge/gutter, and dripping off the fascia.

Both an installation manager and the VA office manager acknowledged that parts of the leaf filter system were clogged with pollen and/or other micro pollutants, and that the entire system needed to be replaced. Further, they both acknowledged that installation of the system and drip edge could have been installed "better."

Bottom line - the leaf filter system failed. This failure caused permanent and irreparable damage to my gutters in the form of black streaks (my kids call them zebra gutters - I tried to power wash them, but the stains will not come off), rust stains and unsightly watermarks along the entire length of the gutters. Further, Leaf Filter either failed/or did a poor job of calking some of the seams in my existing gutters, with resulted in additional rust stains. Lastly, Leaf Filter did a poor job of installing portions of the drip edge, which caused water to run between the gutter and the fascia, resulting in stains, paint peeling and wood rot in multiple locations.

3) The written warranty provided to me by Leaf Filter states in part

- "We seal your gutter and downspouts with 50 year silicone"

- "We repair any damaged gutters and/or downspouts, if necessary"

- "We give you a manufacture's money back, no clog, guarantee."

Given the above commitment provided to me by Leaf Filter at the time of purchase, I feel strongly that Leaf Filter is responsible for the failure of the system/drip edge and resulting damage.

Update - it took me over ten business days to get in contact with Joe Roschival, LeafFilter Vice-President of Installation. Mr. Roschival was abusive, argumentative, and constantly interrupted me. He questioned my integrity and called me a liar three seperate occassions during our approximate 30 minute

LeafFilter North's reply to:

LEAF FILTER PRODUCTS ARE DEFECTIVE | LeafFilter North review from Cornelius, North Carolina

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. With a full service and support team and local technicians, we make it a priority to address every LeafFilter customer's situation to provide a solution. It is our intention to provide each customer with the best service along with the best gutter guard on the market.
Review
#513411 Review #513411 is a subjective opinion of poster.
Loss
$2000

Leaf filter guarantees their products not to clog from pollen. Unfortunately they DO clog.

When a problem occurs, the installer is charger for the replacement costs. There are many other gutter cover companies and products out there of better quality. When considering this product for your home, I would choose a company with moor integrity and better business practices. They are only worried about the sales people getting paid, all installers are sub contracted so are dispensible in their eyes.

Their product is Sub par at best. Their business practices are shady and the management is only worried about getting jobs installed to get paid, once paymeny is received, service calls are put on a back burner.