LeafFilter North's reply to:

Great company and product

Thanks so much for leaving us your feedback! We are so glad to hear that you are loving your LeafFilter system. You are absolutely right - LeafFilter has had over 150,000 customers with positive reviews on HomeAdvisor, Trustpilot, the BBB, and Angies List. Thanks for being a valued LeafFilter customer!
ID
#538146 Review #538146 is a subjective opinion of poster.
Service
Leaffilter North Installation

For decades, my husband had been lugging out the ladder to clear the 2nd story gutters of pine needles and those stringy things that come off of an old oak tree that we simply refuse to have taken off our property. About 10 years ago, he installed some chicken wire mesh that he suspected would help him out with the larger debris that comes off the trees, i.e. leaves, pine cones. While they worked for a brief period of time (meaning they reduced the amount of debris), they never totally eradicated the problem. As we were walking through a street fair three summers ago, we saw the LeafFilter system on display. We spoke to the woman who was representing the company and she took our information. I remember receiving a call from them either the next day or the day after that. The salesman arrived at the scheduled hour and we decided that it only made sense to buy a Consumer Reports #1 rated product if we were going to invest thousands into our gutters.

This summer, my neighbor was expressing her concern to me about her husband who is now 67 years old risking injury climbing a ladder to do the unpleasant chore of cleaning the gutters. I recommended Leaf Filter and she called them out. She also signed up for the system, BUT her husband who is a little more frugal than I am, went looking for every excuse to cancel the project before the scheduled installation date. He brought this website to her attention, and she immediately called me in a nervous state to ask me if I had experienced any of the things mentioned on this site. Obviously, I would not recommend Leaf Filter to her or anyone else if the system did not work. After reassuring her for what seemed like a conversation that took forever, she got her husband to end the requests to cancel the project. They are now experiencing the freedom of not having to worry about their gutters anymore. Thanks again, Leaf Filter.

While I had already reviewed them back in 2011 on more popular (and more reputable) review sites, I felt compelled to leave an in-depth review of my experience with this company, which has been nothing shy of everything they assured me when I met with the salesman. While I am not of the computer generation, I can appreciate how much information is readily available on the internet about companies, their people, and their products. Call me crazy, but when it comes to things like these, I rely on more credible sources like CONSUMER REPORTS and the Better Business Bureau. If I entertain reviews of people who "own" the products, I at least make sure its on a site like Angie's List, where reviews are verified.

Anyone second guessing him/herself like my friend's husband did, allow me to recommend you looking at your regional BBB for a complaint history on the company. Presently, in NJ (where I live), Leaf Filter has only 1 complaint in the past 3 years. That says more to me than anything I read here when I consider the hundreds, if not thousands, of customers who have probably bought the system in that time period.

COMMON SENSE, PEOPLE !!! And keep in mind that no one throws stones at the tree that doesn't bear fruit.

- Valerie McKay

2 comments
#1040963

Excellent point. Reviews on this site are anonymous and get no resolution or follow-up.

A really credible review would be posted on a different site.

1) With the BBB

Filing a complaint with the BBB will force a resolution.

2) With Angie's List or Home Advisor

Similar to the BBB.

3) Post a review on the company's Facebook page These reviews can't be deleted or removed.

4) Credit Card Company Dispute the charge. 5) Attorney General If people had real complaints they'd go to one, or all, of the sites above instead of posting here.

#1037674

Who do you think pays the BBB? Sure isn't consumers.

It's the businesses they promote. Ask a lawyer. Of course you're not gonna see the worst reviews. BBB was useless for me.

I did check them out first. What a mistake all the way around.

Glad your system is working for you. Not so for the thousands of the rest of us across the country.

View more comments (1)
LeafFilter North's reply to:

Fake installer saying from Leaf Filter

Hi Debra, Thank you for this information. It has been forwarded to our management team and will be addressed.
ID
#535741 Review #535741 is a subjective opinion of poster.
Loss
$5000
Preferred solution
JUst to let you be aware I thought I was getting the real product nothing you can do for me MY problem to deal with

I was by my own trusting nature taken in by someone claiming to be a saleman with LeafFilter .I had been hearing good things about them soooo signed up and two fellows from Cary,NC they said replaced my old gutter's with what I thought the real deal NOT money check written Warranty to follow never has when tried to track down phone disconnected .. I was one of the ones you read of each day SCAMMED even had the now I know fake poster by my driveway .I am angry at myself and have reported them BUT money gone bad work on the gutters.

I am a sucker.BUYERS beware learn from my act QUESTION all never do any deciding on the day they try to sell you anything. The true LeafFilter guy's should know bad guy's out there using your good name

1 comment
#873492

Nobody can take you serious when you speak or type like that. Proof read before you post. Reactivity loud to yourself.

LeafFilter North's reply to:

Leaffilter North - Gutter Cleaning Review from Saint Peters, Missouri

Hi Walter, Our service support team is committed to ensuring that every LeafFilter installation is correct. Please contact us at 800-749-4566 so that we could resolve your issue and make sure that your LeafFilter has been properly installed.
ID
#533751 Review #533751 is a subjective opinion of poster.

New gutters were installed and the gutters are overflowing away from the downspouts. They were incorrectly installed.

The gutters are tilted wrong. The company came out and wanted $70 an hour to fix the problem that was their problem as they were improperly installed.

LeafFilter North's reply to:

Very Rude Sales Rep

Hi there - I am sorry to hear that your sales experience was less than satisfactory. There are many different factors that go into the price of LeafFilter, such as inside and outside corners on your gutters, number of stories on your home, and if you need gutter replacement. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/. You may have qualified for promotions or discounts which will drive the price down further. We always look for ways to get our customers the best possible price. We apologize for your experience with our sales rep. We make it our mission to ensure that each and every one of our homeowners is completely satisfied.
ID
#530289 Review #530289 is a subjective opinion of poster.
Service
Leaffilter North Sales Representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Signed up for free quote. Rep showed up gave me sales pitch quoted $4,200.00 for small ranch home with NO angles.

When questioned discounted to $2,880.00. When I said I would not spend that much he hollered at me saying "why did I waste his time having him out. I said "that's your job"!! He says again you are wasting my time.

I said how can I make a decision before knowing cost!!

I threw him OUT, would never buy from them!! He walked away complaining, the worst sales rep I have ever encountered, I have been sales for over 40 years UNBELIEVABLE

3 comments
#885282

Where did this occurred? I had similar sales tactic here in middle georgia

#873495

Well if you have been a sales rep for over 40 years than stop wasting sales reps time and when you are serious about buying; do your research first and than call the company you want! Also expect to pay money and NOT your cheap $100 expectation.

#868851

Did he think if he bullied you, then you would buy?

View more comments (2)
LeafFilter North's reply to:

Leaf Filter overflow problem

LeafFilter is made from a medical grade stainles steel, so nothing organic will adhere to it or grow on it. If you are experiencing problems with your system, we recommend calling our service and support team so that we can send a local technician to assess your unique situation. We make it our goal to provide each and every homeowner ultimate satisfaction when it comes to our product and service.
ID
#528436 Review #528436 is a subjective opinion of poster.
Service
Leaffilter North Installation

1. LF advertises that any leaves or debris will be blown on the next breezy day. Doesn't happen as most of the debris does not blow off.

2. Just brushed off all gutters with the long handled brush they gave us. It rained yesterday and we still are getting overflow which messes up windows and flower beds. In reading some online complaints it may be the my LF screens are clogged with pollen or something else.

3. The original installing company has gone broke and the new company won't take any responsibility.

4. After the installation I found out that If I have my cedar shake roof treated again the Leaf Filter screens will have to be removed and then reinstalled to prevent the treatment oil from clogging the screen. Estimated cost $400-$500.

These problems make me wish I had not spent the $7000+ to install the Leaf Filter system. Instead I could have just continued to have my gutters cleaned 2-3 times a year @ $140 each time.

I went with LF because of the strong rating with Consumer Reports. However I think Consumer Reports did not do testing with tree debris added to the test.

I will contact the home office for Leaf Filter next week. If I get no help from them I will register a complaint with Washington State Attorney General office and/or the Consumer Protection office.

3 comments
#879146

Leaffilter does not give out brushes ever. You are a liar.

This is well known. You are a loser and an intellectual midget.

Get a life or a real job that pay's adult wages. Maybe you could afford it then.

#907421
@PissedConsumer879146

his comment is directed to Home Improvement Pro. You are incorrect about the brush.

Leafless in Seattle provided extension brushes to clients to clean debris off of the filter screen until that went out of business. Perhaps you need to have your intelligence checked before you make further incorrect comments.

#1037676
@PissedConsumer879146

You're the loser. Leaf filter hires all subcontractors. And some reputable subcontractors do try to help out the people they hire out to .

View more comments (2)
LeafFilter North's reply to:

Leaf filter micro guard.

We are so happy that you found LeafFilter to be an effective solution to end clogged gutters! Thanks for leaving us your review - we appreciate your feedback.
ID
#526379 Review #526379 is a subjective opinion of poster.

I didn't think it would work. But they are great.

Yes if we have a big down pour, they can't handle it. But I have had the others and they can't handle it either and I still had to get up on the roof and clean them. The micro screen leaf filter system is the best I have had. And I have used about 5 different types of screens.

My down spouts are not clogged, I have not had run over from the drains being clogged. I have gone out in the rain to check.

Now I just have to get a product to keep the snow from freezing and running back under the shingles. I guess I will have to heat trace the gutters.

LeafFilter North's reply to:

Leaffilter North - Review in Household Services category from Wake Forest, North Carolina

Hi Donny, We are thrilled that you are pleased with LeafFilter! Thank you for being one of our valued customers.
ID
#515815 Review #515815 is a subjective opinion of poster.

Great product, keeps all the leaves and pine straw out.

LeafFilter North's reply to:

Customer financial Info

All customer financial information is treated with the highest confidentiality. We follow all procedures as outline with our lending partners.
ID
#514300 Review #514300 is a subjective opinion of poster.

Leaf Filter is very careless with the customers financial info. We used to Install for them and they would give us copies of customers credit card info.

It was very careless of them to do that. It came up during an install when the customers had seen that we had a copy of a credit card form with credit card number and all other info they were very mad cause leaf filter said that info would be secure. Another time i have seen these same sheets laying in the trash can not even shredded.

It seems that Bo and Steve are very notorious for this. Hopefully if anyone sees this they try to secure there personal credit info

buyer beware

Ripped off contractor

1 comment
#873496

No works for Gutterglove NOT LF

LeafFilter North's reply to:

LeafFilter Failure

LeafFilter has an industry-leading lifetime, transferable warranty – the best in the business. We offer a 100% money back no-clog guarantee. If you are having issues with LeafFilter, please feel free to reach out to our dedicated service and support team at 800-749-4566.
ID
#513562 Review #513562 is a subjective opinion of poster.
Product
Leaffilter North Filter
Loss
$5000

To summarize my position -

1) We purchased/installed the Leaf Filter system and drip edge in JUN 2010. Leaf Filter replaced one piece of fascia board and the gutter over the garage. The fascia board was rotted and the gutter was warped/rusted. No other issues existed with my fascia/ gutters - otherwise Leaf Filter would have replaced/fixed it then (in accordance with the warranty - detailed below). I am an Army officer, and frequently travel overseas for extended periods of time. I purchased the system/drip edge because I wanted to ensure that my home drainage system would not have any issues while I was gone.

2) Due to military requirements, I was absent from the Washington DC area from JUL 2013 until JUN 2014. When I returned, I noticed the the gutters were streaked, rusted, watermarked, and that the fascia was rotted in several locations. During a moderate thunderstorm last week, I took pictures/video of water flowing over the leaf filter system (instead of into it/the gutters), and dripping off the bottom of the gutter. I also identified a number of locations where water was flowing behind the drip edge/gutter, and dripping off the fascia.

Both an installation manager and the VA office manager acknowledged that parts of the leaf filter system were clogged with pollen and/or other micro pollutants, and that the entire system needed to be replaced. Further, they both acknowledged that installation of the system and drip edge could have been installed "better."

Bottom line - the leaf filter system failed. This failure caused permanent and irreparable damage to my gutters in the form of black streaks (my kids call them zebra gutters - I tried to power wash them, but the stains will not come off), rust stains and unsightly watermarks along the entire length of the gutters. Further, Leaf Filter either failed/or did a poor job of calking some of the seams in my existing gutters, with resulted in additional rust stains. Lastly, Leaf Filter did a poor job of installing portions of the drip edge, which caused water to run between the gutter and the fascia, resulting in stains, paint peeling and wood rot in multiple locations.

3) The written warranty provided to me by Leaf Filter states in part

- "We seal your gutter and downspouts with 50 year silicone"

- "We repair any damaged gutters and/or downspouts, if necessary"

- "We give you a manufacture's money back, no clog, guarantee."

Given the above commitment provided to me by Leaf Filter at the time of purchase, I feel strongly that Leaf Filter is responsible for the failure of the system/drip edge and resulting damage.

Update - it took me over ten business days to get in contact with Joe Roschival, LeafFilter Vice-President of Installation. Mr. Roschival was abusive, argumentative, and constantly interrupted me. He questioned my integrity and called me a liar three seperate occassions during our approximate 30 minute

LeafFilter North's reply to:

LEAF FILTER PRODUCTS ARE DEFECTIVE

All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. With a full service and support team and local technicians, we make it a priority to address every LeafFilter customer's situation to provide a solution. It is our intention to provide each customer with the best service along with the best gutter guard on the market.
ID
#513411 Review #513411 is a subjective opinion of poster.
Product
Leaffilter North Gutter Guard
Loss
$2000

Leaf filter guarantees their products not to clog from pollen. Unfortunately they DO clog.

When a problem occurs, the installer is charger for the replacement costs. There are many other gutter cover companies and products out there of better quality. When considering this product for your home, I would choose a company with moor integrity and better business practices. They are only worried about the sales people getting paid, all installers are sub contracted so are dispensible in their eyes.

Their product is Sub par at best. Their business practices are shady and the management is only worried about getting jobs installed to get paid, once paymeny is received, service calls are put on a back burner.

1 comment
#845210

That is completly false. The warranty covers against debries in gutter only. Sounds like your an installer that was let go for doing sub par installations

LeafFilter North's reply to:

Leaffilter North - Filter Review

Hi There- LeafFilter is backed by a 100% money back no-clog warranty. If you are still having issues with your system, please contact our service and support team at 800-749-4566 so that a service technician can come out to your home again and ensure that the product is performing at its optimal level.
ID
#511904 Review #511904 is a subjective opinion of poster.
Product
Leaffilter North Filter

Lead Filter product seems great. I am sure in some scenarios when the house is in a wide open area, it works great. But if the roof has debris in it because of trees in the yard, you will have problems. Here's how...

The stainless steel mesh is great, however the mircoscreen clogs. Imagine, their pitch is the mesh is so small not even a grain of sand gets through. I believe that as much as I believe the microscreen clogs. Once it does, the water runs off the gutter like there is not one present. It's like a waterfall.

Leaf Filter, after 2 years, came out and changed all the screens because "we have never really seen anything like this before." LOLOLOLOLOL... Sorry, I am trying to be professional about my discontent with Leaf Filter.

Bottom line is that you have to make sure your microscreen has to stay clean and that means YOU have to get on the roof and do it.

Lame.

LeafFilter North's reply to:

Great Experience

We are incredibly happy to hear that you had a great experience with LeafFilter! LeafFilter will prevent shingle grit, pine needles, leaves, and debris -- everything but water -- from entering your gutters! You are right - nothing good will come from growing trees in your gutters. Thanks for leaving us your feedback.
ID
#511601 Review #511601 is a subjective opinion of poster.

I've had nothing but a great experience with LeafFilter over the last year. It is as advertised. I had an issue and it was taken care of within 48 hours.

The shingle grit doesn't even get in my gutter. More importantly, my gutters are not planters any longer, like some of my neighbors. The silliest thing, is to see my neighbor, Dimesh, growing trees from his gutter. Nothing good will come from trees growing from your gutters. My wife would always yell at me since it embarrassed her so much.

If I ever move I will repurchase this product. It saves me time. I'm able to do more of what I want.

LeafFilter North's reply to:

Gutters Clog-Overflow

Hi Louis, If you are still experiencing issues with your LeafFilter, please contact our service support team at 800-749-4566. One of our local service technicians will visit your home again to assess your unique situation and implement a permanent solution.
ID
#507403 Review #507403 is a subjective opinion of poster.
Loss
$1700

I spoke to Joe Roschvale VP of Leaf Filter. He was nastiest person I ever spoke to, his tone and attitude from the start of the conversation is; there is nothing Leaf Filter will do for you.

I would stay away from the product. Because their guarantee is worthless. They did come out to try to resolve the issue, but their fix never stopped the overflow problem. So their final method of fixing the issue for leaf filter was to be abusive to a customer.

I never write reviews on the internet, but the way this execustive handled this issue, I think the public should be aware of the way this company bullied the little guy.

2 comments
#842855

If you knew even 1/2 of the "behind the scenes" story, you would be shocked. From the way they ILLEGALLY have their "employees" listed as sub-contractors, to the way the sales force is taught to try to intimidate customers into purchasing the product. In fact, during their sales training the company even lies about who invented and patented the filter product, who was actually a Virginia man named Alex Higgenbotham, who has since improved and re-designed his product, which Leaf Filter is NOT authorized to market or install......

#842138

For the money we spent I've never been more disappointed in a product, customer service or for a lack of better words *** They installed the gutters incorrectly and it took them over two months to make the fix with 3 canceled appointments. When they finally showed to "fix" what they should have done the first time, they dumped the debris in our landscaped flowers bed in the backyard.

They also broke our hose and dragged (I'm guessing) a ladder across another flower bed located in the front yard and broke off one of the high standing plants. Because the debris sat on the gutters for three plus months, they needed to be power washed (which did not happen).

Rather than the gutters looking new for the price and the newness they look older than the ones that got replaced that we're 23 years old!!!!! if I could do it over I would call another company who is local.

View more comments (1)
LeafFilter North's reply to:

LEAF FILTER GUTTER SYSTEM DEVELOPED A FILM ON THE SCREENS

Hi there - We're not quite sure what this film is that is growing on your system. We'd be happy to address your situation and provide a solution. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible
ID
#506170 Review #506170 is a subjective opinion of poster.
Loss
$7200

I purchased the Leaf Filter system in September 2013 - 10 months later, the gutters do not catch the rain water in the gutters and flows right into the flower beds, drowning them. There is a film on the "screens" that again keep the water from going into them. I have contacted them several times and was told by the sales/service rep that he was going to be gone for 2 weeks to call back to set up a service call, so I did, but have yet to hear back. It is now July 3rd, 2014.

I have recorded the rain flow on my cell phone which I will download to YouTube. I will be contacting the finance company regarding this as it my turn into a dispute.

Beckie - Auburn, WA.

1 comment
#887643

Where is the video you promised?

LeafFilter North's reply to:

Leaffilter North - Salesperson Review from Holiday City South, New Jersey

We’re sorry to hear that your sales experience was less than satisfactory. It is our main priority to provide homeowners with an exceptional sales demonstration and no-obligation estimate. We have forwarded your comments to our VP to investigate further.
ID
#499608 Review #499608 is a subjective opinion of poster.

Your salesman mike was using

Guilt and was pushy and deceiving.

After I told him I could

Not afford it he tried tactics of calling

You on the phone to get a better

price. This is not a very nice way to deal with customers and get business.