Update by user Oct 05, 2022
First off, outside of Witney Burd Office Administrator for LF North, LLC a representative sending me a demand for payment letter and that the written notice is to inform me that LF intent is to place a lien on my property if the outstanding balance is not paid, I have not heard from anyone on a reasonable solution. The letter claims repeated attempts to contact me to collect payment.
I have responded to all contact made and still refuse to paying for any services in which I was charged for products that were NOT supplied, NOT performed or that were performed poorly. A response letter was mailed to LF North - Edmond OK. from me expressing my complaint once again and that full payment will not be remitted for improper and incomplete installation and the failure to do the job correctly. The threat to place a lien against my property is a pure indication this company has poor customer service, poor values, and are dishonest.
There is no signed written agreement between LF and myself, my letter clearly states payment will be paid only for the reasonable agreed amount in which proper installation and services were rendered to which LF should assess and propose based on my complaint and response letter. Plenty of photos documenting the poor performance were submitted to three to four representatives, including this site and the sales rep. It's obvious a judge will need to settle this issue.
Secondly - This is not a isolated incident. LF reviews and complaint history is numerous and very poor all across the state of OK and country.
Original review posted by user Sep 03, 2022
** A must Read Complaint** We requested Leaf Filter come out a quote the leaf filter gutter protection system. My existing gutters were not in poor condition, however, they were dirty, uneven, detaching and required much needed service.
After a lengthy presentation of how great the company was and how This Old House has ranked them one of the best gutter companies in the US the presentation just kept going and going like some of these new shows on Netflix. They claim to use Leaf Filter vetted or qualified service installers. Finally I had to tell the salesman just tell me the cost. He provided a price of $6875.
dollars which is ridicules. I immediately told him that price is not going to happen here. Not for the liner foot I have, its way over priced and I have no trees around. The high pressure sales was to get me to buy something for immediate flex convenience fee lowering it to $4747.
This is just for their Leaf Filter patented system. No new gutters and down spouts, not new fascia etc. After declining everything and telling the salesman I am done, the pressure to sale something ended up a second offer to clean, realign, level and attachment my falling guttering system. Change 1 downspout end to a 45 degree kick out and install these leveling clips every 3-5 feet that supposed to place your gutter at the correct angle, remove the old spike nails from one gutter section installing new supports and the clips and chalk all ends and joints.
This quote went from $1433. to $1,183. Mind you I can get new seamless gutters under a thousand to twelve hundred dollars roughly. Why in the heck would I agree to anything they are offering.
His final act to get some sort of sale before he left was to offer all the companies service except installing the filter system for $916.00. I still was leery, however, $916.00 was somewhat reasonable for the services I thought they were going to provide so I would not have to do it myself. After not signing anything he said they would be in contact with me in a few days and send me the work order, but the service team would want to contact me also in a few days to perform the services. Before receiving the quote the salesman text me and said the service team would be on site the next day.
I have not even received the work order documentation yet. Finally I did but, I did not reply to the salesman about the appointment time because it was to short notice and we had to work and could not be there. That did not stop the service team from showing up and wanting to get started. Contrary to my instinct, I allowed them to perform their services unsupervised.
Here is what you need to know.
First they do not use they own service techs, They are all sub contractors. Not just one company, several. There take on cleaning my gutters as was to blow the gutters out, flinging roof aggrate all over the drive, my vehicle in the drive and patio and porch. They did a poor job cleaning the gutters leaving dirt and grime in several gutters, when confronted why they did not use water they claimed the calking would not stick.
So they may applied calk to 2-3 areas and globbed it on. They applied in over aggregate and dirt in those areas and it was not cleaned. It would have been better to wash it out and it was hot enough to dry fairly quickly or dry it up and apply calking correctly. They did not install the 45 degree end piece per the request.
They did not install the leveling clips every 3-5 feet throughout the gutter system. they installed some, maybe 6-10 throughout the whole system, not what they told me. If they flushed the gutters they could tell they that the downspout was clogged completely. When realigning the gutters they placed screws in some areas at angles that split the wood by blowing through the edge.
One area they pushed up on my roofing where it met the fascia and it detached the roof, leaving a 2 inch gap for rain to get in to cause damage. Some gutter areas had gaps where light could be seen where again water could leach back and cause water damage. None of this was brought to my attention. When complaining to the salesman the same day as the service work, all he said was ya , sounds like we need to get someone back out for sure.
A followup text after sending pictures was that he was trying to get service set up so I would not have to call friends at the call center.
They did send another service company out in which he determined they failed to clean the gutters correctly and the one downspout he checked was fully clogged. He could not perform the corrections due to timing but was willing to take a look and come back. I did not want him to bother and that I wanted to file a complaint. Needless to say, I refuse to pay the full payment and am going to require the company to adjust their rate to what they did do correctly.
I refuse to have them send another contractor to my home to fix what they should have done right the first time. Photo available and court is next.
User's recommendation: Stay clear of this company and their marketing strategy.