LeafFilter North's reply to:

Can’t get anyone to answer your phone. Call me at 757-297-**** about installation schedule for tomorrow.

We apologize for the delay. We're passing this on to our support team now, so someone will be in touch soon to help.
ID
#2121283 Review #2121283 is a subjective opinion of poster.

Need to talk to someone now.

User's recommendation: Do not do business with you.

LeafFilter North's reply to:

Service

We definitely want to take a look at those areas of concern for you! We'll be in touch to get you on the schedule.
ID
#2120587 Review #2120587 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I need service overflow in 2 areas

No appointment set

User's recommendation: I have many times but now service is poor!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
LeafFilter North's reply to:

So sorry to hear about the frustration, Wilma. We're passing your message on to our support team now, so someone will be in touch to provide further assistance.
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ID
#2117241 Review #2117241 is a subjective opinion of poster.
LeafFilter North's reply to:

Cancellation of contract

So sincerely sorry to hear about your hours being cut! We're passing this on to our team now to confirm cancellation for you. Someone will be in touch!
ID
#2117054 Review #2117054 is a subjective opinion of poster.
Preferred solution
Cancel my current contract

I spoke with a customer service representative who said my contract would be canceled after I spoke with a manager and no one ever called me. I recently got hours cut shorty after I agreed with the contract. I am needing to cancel right away

LeafFilter North - Sorry Scheduling, Customer Service, & Shady Looking Installers!!
So sorry to hear about your frustrations. We're passing this on to our support team, so someone should be in touch to provide further assistance.
View full review
ID
#2114651 Review #2114651 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
LeafFilter North - Haven't heard from LeafFilter after 6 months of chasing...
LeafFilter North - Haven't heard from LeafFilter after 6 months of chasing...
So sorry for the delay, Zach. We just passed this on to our support team, so someone will be in touch with an update!
View full review
ID
#2113760 Review #2113760 is a subjective opinion of poster.
LeafFilter North's reply to:

Nope. They totally messed up the installation and have been working on trying to get it fixed since Feb

So sorry to hear about the frustration, Ronal. We'll be in touch to discuss your concerns and to offer a solution!
ID
#2111746 Review #2111746 is a subjective opinion of poster.
Loss
$1650
Preferred solution
Price reduction

They have wasted 3 of my days but sending out one person to fix the whole house, and they show up at 4pm to do the whole day job. I'm asking for a refund and will fix it myself as their installation crew and management are incompetent to pass on the simplest of instructions.

When you tell the regional manager Steve after the 2 time what needs to be done. That's and issue.

User's recommendation: I would recommend you do your own installation.

So very sorry to hear about the hassle, Dennis. We just passed this on to our service team, so someone will be reaching out to get you on the schedule.
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ID
#2110867 Review #2110867 is a subjective opinion of poster.
LeafFilter North's reply to:

Lack of service response

We apologize for the delay, Chuck. We just passed your message on to our support team, so someone will be in touch soon to provide an update and to offer a solution.
ID
#2110830 Review #2110830 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

First - I am an unhappy customer of leaf filter! Many calls to you have been answered by secretary and left on hold.

No returns! I scheduled a visit for service to correct 3 or 4 backup with overflow resulting.

David responded on July 21 and adjusted misaligned panels that allowed backup to cause overflow. I was told there a new panel and recommended the gutter over garage doors be replaced With them along with a few other replacements where flow is extreme.

It's been 3 weeks since his visit and I have not heard anything about Leaf Filter coming to replace the panels

I have called and left messages with David several times no response!

Chuck Carisch

7 Jobs Lane

Newark, DE 19711

302 547 ****

User's recommendation: DO NOT BUY FROM THIS COMPANY!!!

LeafFilter North - Absolutely disrespectful customer service from sales representative
So sorry to hear about the frustration. We're always looking to make improvements, so we passed this on to the local team for consideration.
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ID
#2110248 Review #2110248 is a subjective opinion of poster.
Location
Jacksonville, Florida
LeafFilter North's reply to:

Leaf filter half off. Not even a year old

So sorry to hear about the delay in follow up. We just passed on your message to our service team, so someone will be in touch to gather more information and to offer a solution.
ID
#2108431 Review #2108431 is a subjective opinion of poster.
Loss
$3800
Preferred solution
Fix what ripped off paid 3800. Not even 1 year old

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Called sales man. He text us the number to call never did

User's recommendation: Bad.

LeafFilter North's reply to:

LOUSY CUSTOMER SERVICE

So very sorry to hear about this, Paul. We just passed on your comment to our support team - someone will be in touch to provide an update.
ID
#2090848 Review #2090848 is a subjective opinion of poster.
Loss
$254
Preferred solution
Price reduction

SYSTEM INSTALLED ON 7-2-20 I PAID FOR THE SERVICE THAT DAY. THEY THEN WAITED UNTIL 2-10-20 TO CASH MY CHECK.

I DID NOT REQUEST THEY WAIT 8 DAYS TO CASH MY CHECK.

THE PROBLEM IS THEY OVERESTIMATED THE NUMBER OF FEET NEEDED AND THEN OVERCHARGED ME $254.00.

AFTER ACKNOWLEDGEMENT OF THEIR MISTAKE THE SALESMAN (CALE) SAID A CHECK WOULD BE MAILED TO ME BY 7-7-20. THEY DO NOT RETURN CALLS OR SEND YOU AN EMAIL.

IT'S BEEN OVER 21 DAYS AND NO CHECK. I SUGGEST EVERYONE DOUBLE CHECK YOUR MEASUREMENTS AGAINST THEIRS..

User's recommendation: CHECK YOUR MEASUREMENTS AGAINST THEIRS.

LeafFilter North's reply to:

Poor Service after the sale

So very sorry to hear about this, Tommy. We passed this on to our service and support team, so they will be in touch with you to follow up.
ID
#2085404 Review #2085404 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
LeafFilter North - Poor Service after the sale
LeafFilter North - Poor Service after the sale
LeafFilter North - Poor Service after the sale
LeafFilter North - Poor Service after the sale
LeafFilter North - Poor Service after the sale
LeafFilter North - Poor Service after the sale

Filters are falling in gutter due to the lack of hidden supports. I called and a tech came out but did not have 6" brackets to repair.

He made a repair to the 5' on the front of the house and made it worst. Called back scheduled another appointment, took a vacation day to be there. Never showed up! Called back, said the repair had been made, NOT!

Scheduled again for July 29th, showed up on July 27th when I was not here. Yet again, same sorry tech made it worst and neglected to fix the 5' problem and the leaky end cap. Called back today and said they would reschedule for the 4th time!

Every time you call 800-749-**** you are on hold for 30 plus minutes. Poor customer service!

LeafFilter North's reply to:

Leaf Filter Installation

We are so happy to hear that Cesar left you impressed, Carolyn. We'd be happy to pass on the praise! Welcome to the LeafFilter family!
ID
#2083443 Review #2083443 is a subjective opinion of poster.

Cesar was very friendly, efficient and knowledgeable. His workmanship and work ethic are something you should be very proud of. It was a pleasure to have him complete our installation.

User's recommendation: The product is worth the price!

LeafFilter North's reply to:

I was Happy with the Install, Tech was very personable and did great and neat work. Had one problem , promised to be at my home to take care of problem but to my surprise, no show and no answering

Hi Robert - We're sorry to hear this and definitely want to assist you - we have forwarded your information to our service and support team and will have someone reach out shortly.
ID
#2075761 Review #2075761 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

warranty not worth the paper it is written on , no show for repair, no answering of the phone and no call back, what a surprise ,