Welcome to the LeafFilter North Community

Estimate was given, contract entered and product installed. We were informed that they offered a 50 month deal with payment of $96 and change.

Wells Fargo bank informed us that the $4533 price we agreed to pay off over 50 months has a 6.9% compound interest. The total after 50 month would be $3000 more the rep stated. We told Wells Fargo we were not paying.

They are investigating. We will contact BBB and see if one of the TV fraud investigators will get involved.

Nearly 4 months ago, I purchased their gutter system (and paid in full for it on that date). The installer removed an existing diverter from over my front porch, saying that he did not think it would be needed any longer.

He said, once it rained, and I determined I need it, someone would come out and replace it. He then left it on my front porch. Well, it rained, I needed the diverter and I called to have it re-installed. I have been promised on two (2) occasions that the matter would be taken care of.

I purchased the system in April, and It's now August and NOTHING has been done!!! No customer should be treated this way---LET ALONE GOOD PAYING ONES.

Dear Sir or Madam,

I have a problem with my Leaf Filter. In the corner of my patio and sunroom it leaks.

Not once or twice have they been out but three times building a dam making it bigger and higher each time. Trying to divert water into the gutter. Yesterday night it rained hard again. It over flowed the dam and came down on my porch.

It flooded the area and I have an electric plug there. It popped the GFI plug and it did it again. When it rains hard, the Leaf Filter prevents the water from entering the gutter. It flows over the filter and makes a trench in the ground as well as splashing water/mud onto the walls, making a mess.

That is what I have gutters for, to stop that. I'd rather fight the leaves in the gutter. I only have to open the drain once or twice a year. With the Leaf Filter, the leaves stick to the gutter, blocking it completely.

I asked (7 recorded times, in July and August) for removal and to have someone contact me. I have made more calls than that (May and June too), but I didn't write down the days like I'm doing now. They said they would take care of it, (Leaf Filter/Matt supervisor said he would contact Philly Office), they didn't. I do not get a reply back from anybody.

Once, Matt called back just to say Philly would call. They never did. I have been put on hold and the phone goes dead. They hung up on me.

I want my Leaf Filters removed and my money refunded. This product totally impedes the functioning of the gutters. I think they are trying to wait me out. I do not recommend this product or the company.

They did not keep their promise of making the gutters maintenance free. I'd like to know who I need to talk to in order to get this problem resolved. It shouldn't take this long and I'm at the end of my rope. I have contacted Customer Service at 1-800-749-4566, so don't send me there.

They don't have the power to do anything but forward my concern.

It is above them and they seem not to care. It is like once they got my money, they no longer care what happens.

Original review posted by user Aug 13, 2019

**UPDATE 08.13.2019 ** This company is HORRIBLE! They said they reached out to us and they HAVE NOT reached out.

When I saw the message from them on this review apologizing and said they were reaching out...I emailed them twice and called and gave them my number. They never called. They are totally scamming the people who truly have a legitimate issue/claim. Their guarantee is false they don't guarantee anything or try and resolve.

08.06.2019 - Extremely disappointed!

These gutters were installed almost a year ago and we have had an issue with a particular spot since installation. The issue is water pouring over like a waterfall which will eventually cause water damage to foundation and garage wall. They came to our house to try and fix the issue approx 8 times (maybe even more I started to lose count) some of them including their project manager had been out a few times because they recognized me and said they just couldn't figure out the problem. My final call was wanting some money back.

Instead they send out a project manager and regional manager to evaluate again. Again, they couldn't fix or figure out the issue. When I said I am done with the failed fixes I want some money back. They said I would have to talk to the sales manager.

By now I am getting pretty aggravated because all fixes failed and now I am having to deal with another person. After trying to reach him for 2 weeks I finally got through. He was being a typical salesman and just gave me sales pitch after sales pitch and not offering to resolve the issue. I didn't appreciate being talked to like I was a naive woman (typical salesmen).

When I told him to just stop with the sales pitch and B.S. and I wanted a partial credit. He said we can install a water shield and give you $100 credit. The $100 credit was a complete insult on a $2900 install for the front side of our house.

I think $1000 would have been appropriate. I wanted to talk to someone else and he refused saying no one else would help he was the only one to talk to and $100 was all he was willing to do. Please learn from us DO NOT and I stress DO NOT order this product.

It is of poor quality and way to expensive.

P/S - Prior to them installing our old gutters worked fine with no spill overs, no guards, or valley dam/diverter. We simply were ready to upgrade which turned out worse than our old gutters.

I have been trying to receive a COI for 2 weeks

RH#2440523

Contract #14785

We are schedule for installation on August 15th and with out the COI, we will not be able to proceed

Please advise as soon as possible

Regards

Charles de la Chapelle

847-651-9054

My husband and myself made a appointment, we sat at my dining room table with a sales team member from leaf filter (Tom Sorer),We agree on a price and made a date to complete our cleaning and gutter filter for the following Saturday.I took off of work, changed our morning Saturday plans so that the work could be done. Saturday came and went, A NO SHOW, from Leaf Filter, not even a phone call.Time is money.

Customer Service is a phone call. Monday afternoon, came ,still no call, so I called at 1pm Monday and was giving an apology, with no regards, to me ....you apologize For bumping into someone, or spilling the drinks.

There was no offer of compensation for my wasted Saturday,in fact the manager was rude.He in turned made his problem my problem,”He didn’t know his employee was going to be that late”.The sales agent claimed that they were so caring and the BBB was even a customer., not the service I received ,and still after my complaint of their wrong ,NO SHOW , no call from a manager .Customer Service in this Country has been going down, and people need to know. I was and un happy with this company, do not recommend.