Welcome to the LeafFilter North Community

It is over two months since I first contacted you regarding an ongoing severe blockage problem in the system you installed last year:

1. First they send somebody around who was not comfortable climbing the ladder to inspect the problem (!)

2.

The rescheduled appointment was a no show.

3. The next rescheduled appointment was a no show.

The assistant project manager for Toronto assigned to deal with the problem is simply hopeless. He ignores my e-mails. He ignores my phone calls.

He refuses to accept voice-mail messages.

I again contacted your service centre last week. They said they were sorry to hear about the hiccups (!) and said they will be contacting the regional managers as well as local managers to take care of the issue.

Nobody has contacted me.

You people boast that you provide the best customer service in the industry. Simply the worst in Toronto.

I had leaf filter installed in April 2019...I ended up having some leaves recently gathering at a couple corners of my roof. I had to get on a ladder, which at 64, I was not excited about and clear the leaves away.

As I looked down the gutter that has leaf filter on I was miffed had how it had warped significantly. I called customer service and a rep came a few weeks later, a Friday and we requested a morning visit and he was a no show but at 4 PM he arrived. My wife was home and he said it would not affect the operation of the product but I disagree. They reached me by phone and he explained that to me.

After thinking about it I have decided we're not satisfied with this answer or the leaf filter product. Attached is a photo.. you let me know if you think this is normal and acceptable to Leaf Filter... doesn't look at all like the ones in your sales brochure.

At this point I wouldn't recommend your product...oh and the person looking at the warping stated that the installer had nothing to fasten it to in the back of the gutter??? Exactly what is needed?

This was not installed properly in my eyes. See attached

The system does not work if you live ner pine trees

Period

Thursday, 9/19/19 signed contract. Friday, 9/20/19 installer informed me that the product could not be installed due to the 'lip' on my gutters.

The 'lip' of the gutter was under the roof, nullifying my roof warranty had they proceeded. Immediately, while installer was still at my house, on 9/20/19, I spoke with office to confirm cancellation.

BUT, Monday, 9/23/19, my check for $2820 was cashed. I have called five times (9/20, 9/23, 9/25, 9/27 and 10/2), with no acknowledgement that my money will be refunded.

They inked my 89 year old senile step-mom to a contract on August 8th and immediately installed the following day before the ink had a chance to dry. Not sure what happened to her 3-day right to rescind?

Initial cost was $5,970 for 164 linear feet, or about $36/ft. They applied a product discount, senior rate, and military discount to bring her cost to $4,477 or “only” $27.30/foot. After I learned of the cost post-installation, I researched pricing at HD & Lowes to discover a material price of less than $3 per linear foot.

The most they can possibly have in this job with material and labor is $1K, so about a 600% markup. Just want anyone considering calling or that have called for service to be aware of this markup and quickie install prior to picking up the phone.

Original review posted by user Sep 26, 2019

Gutters overflowed within minutes of first rainfall. We cleaned the screen off and I called and workman who came and installed diverter which not only did not help but exacerbated the problem.

Screen gets clogged with debris, so technically the INSIDE of the gutter is not clogged as nothing gets into the gutters; including water. I asked for refund a week ago as the idea was to not clean anything on the gutters. Was told the complaint would be "sent up the chain". That was a week ago.

I see the warranty is only if the INTERIOR of gutters get clogged. Very clever, knowing that the debris sits on top.

Unfortunately this was one of the very rare times I did not research complaints before I signed a contract. I do not recommend this product unless you have a metal roof and no trees with needles on your property.

Had leaf filter installed a year ago on my home and garage for nearly $5,000.This Spring when the heavy rains began, rainwater flowed over my gutters as though I had no gutters . Leaves had packed on top of the Leaf Filter and formed a solid cover.

My gutters were not filled with leaves because they all were all on top of the gutters ,Called Customer Service; said they would get back to me; never did .

Do not buy this expensive product. Ron-Slippery Rock

POOR GUTTER INSTALLATION

DONOT WORK PROPERLY

WOULD LIKE GUTTERS REMOVED AND MONEY REFUNDED

I HAVE CALLED SEVERAL TIMES AND NO SATISFACTION

YOUR REPS SOULD KNOW MORE ABOUT GUTTER INSTALLATION

AND HOW TO DEAL WITH CUSTOMERS.

I AM VERY DISSATISFIED. HAVE MATT KAULIG OR JEFF BECK

CALL ME AT 412-833-0799 KARL SCHMIEDER

Leaf Filter North Petar. Came to give presentation quoted a price much too high Asked for senior discount he said 5% which he took off the price and we decided to sleep on it the next day I called to cancel price was to high Petar called me and we then negotiated a lower price. After job was done, we had a rainstorm ,water was *** out of gutter they came and fixed it Then to my knowledge I saw that Leaf Filter gave 10% for seniors.I called and asked for Steve Bunnell who is the district manager he was very rude and arrogant to me and said “No you won’t get the other 5% because we lowered the price “ This was unfair called corporate and still no satisfaction I would not recommend this company, they are scammers Petar knew what the seniors discount was the day of the presentation!!!!

Your salesman told me one thing and did something different, but to make matters worse the installers did sloppy work and left me with a mess to clean up. But the last straw is the fact that after calls and these reviews no one has ever contacted me.

I guess the old adage is true don't pay until the job is done.

You got your money and you have never even attempted to contact me. And don't let these on line reviews fool anyone......they will not contact you back and they don't care

everyone be aware this leaffilter is not much good never had a leak till they were put on the roof now it leaks all around the house behind the eve troff also would also like to inform you that these people that handle the product are hard to get hold of i have sent emails made calls when they do answer their is always some over them to make a decision they say they will call you back call never comes this product is not working $4900 dollars i think you should get better results

I went to the 4702-20th Street Fife, WA office to give my written request to cancel my contract. Requested the office person to sigh and date that he had received my request so I would be within your time limit so I would not have to pay your late cancellation fee.

First off The office person signature was so bad, you have no way of telling who signed, and he looked at the contract I returned with my request to cancel and dated my request so I would have to pay your late cancellation fee. I went back to get it corrected with todays date and have him print his name so I can tell who he was. He got very mad, told me to get out of his office and looked like he wanted to hit me but I would leave until he corrected the date on my cancellation request.

then he correct the date but scribbled all over my paper like a child and I still did not get his name but I left because he looked like he was going to hit me and that I did not want so this is why I am sending this complain to you. Christina Dewey 09/16/2019