Update by user Jan 10
I submitted pictures of the water in my flooded room and the $ 3,000 damage repair estimate to LeafFilter, With no reply, I have repeatedly called them without any follow-up. Please let consumers know that so save a few dollars LeafFilter didn't put the correct "ValleyGuard" screen on my valleys and the standard mesh was unable to accommodate the volume water off the valley of my roof.
Original review posted by user Dec 11, 2018
I was contacted after my initial post on this site. After explaining the situation they sent a service tech and he looked at the filter screens. In a minute he said "I see the problem", we installed or normal fine mesh product but you need a Valley screen which has much larger holes.
I asked why they didn't install that product from the initial installation?
He replied that it was more expensive and they only used it if a problem was reported! I once again contacted the Corporate office and he said the same thing about waiting for a problem before installing the valley screen. I sent them an estimate for the floor damage and the french drain I installed because of the pooling water (caused by the inability to capture the water from the roof). I have spoken with them a few times and they said the pooling was due to a bad slope (I have lived here for 20 years and only had the issue AFTER their product was installed).
What a POOR product and poor after the SALE support.
I feel I am due sme compensation.
Reason of review: Not as described.
Monetary Loss: $3.
Preferred solution: Full refund.
I didn't like: Product or customer service.