LeafFilter North's reply to:

Canceled within 24 hours and can't get my money refunded

We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail, Margaret. If you prefer, you can email us at support@leaffilter.com.
ID
#3983978 Review #3983978 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

I canceled within 24 hours and was told that I would get my money refunded. I have yet to get my refund.

When you call you keep getting transferred all over.

Don't want leaf filter as my roof will get damaged when they remove gutter helmet. I explained and they said they would cancel my order/

User's recommendation: Don't accept "decision must be made right now or offer goes away". what a lie!

Leaf Filter is an impressive product

I was impressed with the Leaf Filter product! The installer did a super job and answered all my questions. It took him almost 6 hours to install as rain arrived and made my membrane roof very slippery. The gutters are so stable after they were secured by the installer. The Leaf Filter system looks very nice on the gutters and the plastic grid work under the stainless steel mesh makes the system quite substantial. The “no clog” guarantee was a positive for me. I am looking forward to not having to clean my gutters out anymore! - Linda I.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#4034295 Review #4034295 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast
New Reviewer
LeafFilter North's reply to:

Not good

Thank you for your feedback, Damian. Customer satisfaction is especially important to us. If you have any questions or concerns, please do not hesitate to reach out to us at 800-749-4566.
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ID
#3959995 Review #3959995 is a subjective opinion of poster.
Location
Seattle, Washington
LeafFilter North's reply to:

I am impressed with this company. They were efficient from my first contact via phone to installation.

Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with LeafFilter. Our staff will definitely be happy to read what you wrote.
ID
#3959989 Review #3959989 is a subjective opinion of poster.

We moved into this home situated on a five acre lot of oak trees in April with little rain until one morning the clouds let loose and water poured off our roof. The basement flooded from a window well near the corner of the house with the leaky gutter above.

I knew I needed a repair. Everything was explained about the system and it suited my needs.

User's recommendation: An excellent experience.

LeafFilter North's reply to:

Why does rain flow over the gutters and in between the gutters and flashing?

Thank you for your feedback, Kara. We take our customer’s concerns very seriously, and have shared your review with our support team. Please give them 2-3 business days to connect with you. We appreciate your patience and the chance to make this right.
ID
#3960893 Review #3960893 is a subjective opinion of poster.
New Reviewer

July 2021 I had gutters installed by leaf filter. The same day it rained, and water flowed over and in between the gutter and flashing.

I had reached out to leaf filter many times and received no response. Finally, someone from the Albany, NY office reached out. Techs came out on multiple occasions to remedy the situation. The last tech applied sealant between the gutter and flashing.

I have been told by leaf-filter that in heavy rains, rain can overflow. However, I am the only home during heavy rain that happens to. I should not have to pay someone to regrate the area and relocate my electrical box because water is overflowing behind and in front of the gutters. My previous gutters did not have an issue of overflowing even with the existing downspouts being barred underground.

The reason I had leaf filter install new gutters was because of a new roof that was put on my home in May 2021. I wanted everything to look new. If I was not disabled, I would have fixed this myself. Bottom line: I still have defective gutters, with ladder marks on them, and gobs of silicone to stop the water from overflowing.

I should not be penalized for having to deal with quick fixes for an installation that went bad.

I should not have to pay $95.00 to have someone come look at a preexisting issue. Reality:- I don't understand why Leaf Filter has not said to me" We will take down the gutters and start fresh with new gutters installed by an experienced installer." It's an absolute shame that I should have to go through all this stress to have new gutters installed properly.

Gage was great!

Gage, the young man that came to my home was fantastic. He was professional and very knowledgeable. The young man that installed my gutter covers was wonderful as well. He was very efficient and cleaned everything up. I have already referred a few friends to LeafFilter. I am so pleased not to have to have out on a ladder to clean gutters. - Lee Ann
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#4034285 Review #4034285 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
LeafFilter North's reply to:

They installed Leaffilter but it has been nothing but trouble.

We hear you, and certainly understand your concerns. We can confirm that we’ve just messaged our corporate service team asking for an update on this situation and have escalated your support ticket. A team member will be reaching out within 48 business hours. If you...
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ID
#3949428 Review #3949428 is a subjective opinion of poster.
Location
New York, New York
LeafFilter North's reply to:

Warranty service department

We certainly understand your frustration and would like to help, Eric. We can assure you that we have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you prefer, you can also email us at support@leaffilter.com. We appreciate your cooperation and look forward to speaking with you soon.
ID
#3939065 Review #3939065 is a subjective opinion of poster.
New Reviewer

I have recently installed new gutters. I have noticed a issue when it rains.

I called and received a service appointment date and time. No show, no call on day of appointment.

I called 2 times inquiring about my appointment as was told 2 times that service was still on the way. Once again, no call, no show, I have called 3 times since then and been told that someone would contact me concerning a new appointment, once again, no call.

My experience with leaf filter has been…

My experience with leaf filter has been a positive one, installation was done quick and professional and they cleaned my gutters before they installed. Very happy with the end result! I have many trees around my house and get tons of leaves, this purchase is going to be an excellent investment for year’s to come! I highly recommend anyone who has leaves clogging their troughs to invest in ordering from this company, l am sooo happy l did!! - William
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#4034280 Review #4034280 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
LeafFilter North's reply to:

Poor Quality Workmanship and Overpriced Services

Thanks for sharing your feedback, Dawell. Your experience is an uncommon instance, and we’ll do better in the future. We have forwarded your information to our service department and a member of our team will reach out to you within 48 business hours. If you prefer,...
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ID
#3919125 Review #3919125 is a subjective opinion of poster.
Location
Redmond, Washington

Great product / experience

Great product / experience From the time the sales specialist came out to discuss the product it was easy going, no pressure and the product speaks for itself. The sense of ease knowing lifetime warranty is also a great key feature. The guys were polite and worked hard all day. Me and my wife are extremely pleased with the results. - Darryl
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#4034233 Review #4034233 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer
LeafFilter North's reply to:

Feedback

We understand your concerns, Barbara. There are several details in your review that we would like to learn more about. We have forwarded your information to our support team, but if we can help you in the meantime please email support@leaffilter.com. We appreciate your...
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ID
#3911701 Review #3911701 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
LeafFilter North's reply to:

The product i think is good but the installation is very poor it looks like an ocean

We have relayed your customer information to our support team, Robert. Someone will be with you to review your concerns in more detail. If you prefer, you can email us at support@leaffilter.com.
ID
#3904629 Review #3904629 is a subjective opinion of poster.
Pros
  • Good product
Cons
  • Very poor installation
Preferred solution
re-install
New Reviewer

it is not level to say the least. poor workmanship ; i did not see it from the ground till got up on a ladder , it goes up &down like the ocean !

User's recommendation: beware, be more observant of the installation!

The crew and leaf filters performed as promised!

The crew and leaf filters performed as promised! The team arrived promptly and communicated with me early in the a.m. as to anticipated schedule. They were professional, efficient and did everything the sales staff promised. Even though the gutters were only 3 months old they needed cleaning a minimal adjusting. They explained the process as they progressed. They cleaned up as they went and left the yard and house clean. We had rain the next day and they preformed as promised. No water dripping oug of gutters. REALLY looking forward to not cleaning gutters again! Thanks! Ralph P.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#3909631 Review #3909631 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast

Great Experience

Great experience all around. Sales representative was very knowledgeable, friendly and easy to talk to. He was able to book our installation for the next day, which was great. The guy that came out to install LeafFilter Gutter Protection was very nice and friendly and did a great job. I would highly recommend LeafFilter to anybody. Now my husband doesn't have to clean the gutters anymore. :-) Very happy and satisfied customer. Thank you! Jean T.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#3909626 Review #3909626 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast