LeafFilter North's reply to:

Worst experience in my life

Thank you for letting us know about this, Matt. We can confirm that we’ve just messaged our corporate service team asking for an update on this situation and have escalated your support ticket. A team member will be reaching out within 48 business hours. If you prefer, you can email us at support@leaffilter.com. We appreciate your cooperation, as well as the opportunity to resolve this for you.
author's review
ID
#4038891 Review #4038891 is a subjective opinion of poster.
Loss
$8500
Preferred solution
Different gutter guard system
New Reviewer

Needed to upgrade my current gutters due to my location among various types of trees. Called leaf filter for a quote.

Felt good about this product but not the cost. Decided to give them a try. Install went well, have two spots that leak and still leaking after two service calls. First service call, they showed up and attempted to repair the seams.

Second service call, they never showed up even after sending them pictures of the locations the gutters are leaking. Total waste of money and time.

User's recommendation: Stay away.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
LeafFilter North's reply to:

Lifetime warranty is for 1 year

Thank you for your feedback, Pam. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
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ID
#4035771 Review #4035771 is a subjective opinion of poster.
Location
Spokane, Washington
LeafFilter North's reply to:

Poor product

We pride ourselves on our professional service, but we can’t find any record of you in our system, Kathy. If you have any questions or concerns, please contact us at 800-749-4566.
author's review
ID
#4031770 Review #4031770 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Apology
New Reviewer

Leaf filter is a joke start with sale person lead us a astray work shoddy poor customoter service Tim black joke dont use them shoddy work

User's recommendation: Don’t use.

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Highly Recommended

Great experience all around! The sales person was very friendly and knowledgeable, the installer was thorough and quick, and the product was superior to other options at a competitive price. Highly recommended to anyone looking for gutter covers! - Matthew
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#4034299 Review #4034299 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
LeafFilter North's reply to:

Extreme Hard sell!

Thank you for your feedback, Thomas. Our intention is to have all household decision-makers present at the time of the estimate to give everyone an opportunity to see how the product works and ask questions. Please contact us at 800-749-4566 to discuss your sales...
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ID
#4016847 Review #4016847 is a subjective opinion of poster.
Location
Roseville, California
LeafFilter North's reply to:

The whole job needs to be redone AND THEY AGREED BUT... Can't get ANY SERVICE. More than 6 appointments... ALL NO SHOWS. If I could give zero I would!

We take our customer’s concerns very seriously, and have escalated your review with our support team. We appreciate your patience and the chance to make this right, Robert.
author's review
ID
#4000911 Review #4000911 is a subjective opinion of poster.
Pros
  • Cant think of one
Cons
  • Lack of workmanship
  • Lack of any professionalism
  • Lack of customer service
Preferred solution
Job redone like they keep promising or take it down and refund the cost.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
LeafFilter North - The whole job needs to be redone AND THEY AGREED BUT... Can't get ANY SERVICE. More than 6 appointments... ALL NO SHOWS. If I could give zero I would!
LeafFilter North - The whole job needs to be redone AND THEY AGREED BUT... Can't get ANY SERVICE. More than 6 appointments... ALL NO SHOWS. If I could give zero I would!
LeafFilter North - The whole job needs to be redone AND THEY AGREED BUT... Can't get ANY SERVICE. More than 6 appointments... ALL NO SHOWS. If I could give zero I would!
LeafFilter North - The whole job needs to be redone AND THEY AGREED BUT... Can't get ANY SERVICE. More than 6 appointments... ALL NO SHOWS. If I could give zero I would!
LeafFilter North - The whole job needs to be redone AND THEY AGREED BUT... Can't get ANY SERVICE. More than 6 appointments... ALL NO SHOWS. If I could give zero I would!
LeafFilter North - The whole job needs to be redone AND THEY AGREED BUT... Can't get ANY SERVICE. More than 6 appointments... ALL NO SHOWS. If I could give zero I would!

Pitch is wrong, drop is wrong, gutters are bent, screens are twisted and bent, they used white zip hinges on brown gutters, screens are installed at an angle outside the gutters. They bent the roof drip edge down into the gutter negating my roof warrantee, one of the downspouts was pieced together, no elbows used on one of the downspouts.

User's recommendation: Run away as fast as you can!!

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New Reviewer
LeafFilter North's reply to:

Does Work!

This is certainly not the level of service we expect for our customers, Robert. There are several details in your review that we would like to learn more about. We have forwarded your information to our support team, but if we can help you in the meantime please email...
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ID
#3991620 Review #3991620 is a subjective opinion of poster.
Location
Wilsonville, Oregon
LeafFilter North's reply to:

Canceled within 24 hours and can't get my money refunded

We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail, Margaret. If you prefer, you can email us at support@leaffilter.com.
author's review
ID
#3983978 Review #3983978 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I canceled within 24 hours and was told that I would get my money refunded. I have yet to get my refund.

When you call you keep getting transferred all over.

Don't want leaf filter as my roof will get damaged when they remove gutter helmet. I explained and they said they would cancel my order/

User's recommendation: Don't accept "decision must be made right now or offer goes away". what a lie!

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Latest Question

Why leaf filter managers do not return calls?

I had leaf filter installed in September 2019. Before this product was installed I didn't have any problems. Rain water overflows all around the house, causing dampness in my basement as well there are visible 2 cracks in...

LeafFilter North Questions

Leaf Filter is an impressive product

I was impressed with the Leaf Filter product! The installer did a super job and answered all my questions. It took him almost 6 hours to install as rain arrived and made my membrane roof very slippery. The gutters are so stable after they were secured by the installer. The Leaf Filter system looks very nice on the gutters and the plastic grid work under the stainless steel mesh makes the system quite substantial. The “no clog” guarantee was a positive for me. I am looking forward to not having to clean my gutters out anymore! - Linda I.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#4034295 Review #4034295 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast
New Reviewer
LeafFilter North's reply to:

Not good

Thank you for your feedback, Damian. Customer satisfaction is especially important to us. If you have any questions or concerns, please do not hesitate to reach out to us at 800-749-4566.
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ID
#3959995 Review #3959995 is a subjective opinion of poster.
Location
Seattle, Washington
LeafFilter North's reply to:

I am impressed with this company. They were efficient from my first contact via phone to installation.

Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with LeafFilter. Our staff will definitely be happy to read what you wrote.
author's review
ID
#3959989 Review #3959989 is a subjective opinion of poster.

We moved into this home situated on a five acre lot of oak trees in April with little rain until one morning the clouds let loose and water poured off our roof. The basement flooded from a window well near the corner of the house with the leaky gutter above.

I knew I needed a repair. Everything was explained about the system and it suited my needs.

User's recommendation: An excellent experience.

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LeafFilter North's reply to:

Why does rain flow over the gutters and in between the gutters and flashing?

Thank you for your feedback, Kara. We take our customer’s concerns very seriously, and have shared your review with our support team. Please give them 2-3 business days to connect with you. We appreciate your patience and the chance to make this right.
author's review
ID
#3960893 Review #3960893 is a subjective opinion of poster.
New Reviewer

July 2021 I had gutters installed by leaf filter. The same day it rained, and water flowed over and in between the gutter and flashing.

I had reached out to leaf filter many times and received no response. Finally, someone from the Albany, NY office reached out. Techs came out on multiple occasions to remedy the situation. The last tech applied sealant between the gutter and flashing.

I have been told by leaf-filter that in heavy rains, rain can overflow. However, I am the only home during heavy rain that happens to. I should not have to pay someone to regrate the area and relocate my electrical box because water is overflowing behind and in front of the gutters. My previous gutters did not have an issue of overflowing even with the existing downspouts being barred underground.

The reason I had leaf filter install new gutters was because of a new roof that was put on my home in May 2021. I wanted everything to look new. If I was not disabled, I would have fixed this myself. Bottom line: I still have defective gutters, with ladder marks on them, and gobs of silicone to stop the water from overflowing.

I should not be penalized for having to deal with quick fixes for an installation that went bad.

I should not have to pay $95.00 to have someone come look at a preexisting issue. Reality:- I don't understand why Leaf Filter has not said to me" We will take down the gutters and start fresh with new gutters installed by an experienced installer." It's an absolute shame that I should have to go through all this stress to have new gutters installed properly.

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Gage was great!

Gage, the young man that came to my home was fantastic. He was professional and very knowledgeable. The young man that installed my gutter covers was wonderful as well. He was very efficient and cleaned everything up. I have already referred a few friends to LeafFilter. I am so pleased not to have to have out on a ladder to clean gutters. - Lee Ann
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#4034285 Review #4034285 is a subjective opinion of poster.
Location
Mariupol, Donetsk Oblast

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
LeafFilter North's reply to:

They installed Leaffilter but it has been nothing but trouble.

We hear you, and certainly understand your concerns. We can confirm that we’ve just messaged our corporate service team asking for an update on this situation and have escalated your support ticket. A team member will be reaching out within 48 business hours. If you...
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ID
#3949428 Review #3949428 is a subjective opinion of poster.
Location
New York, New York
LeafFilter North's reply to:

Warranty service department

We certainly understand your frustration and would like to help, Eric. We can assure you that we have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you prefer, you can also email us at support@leaffilter.com. We appreciate your cooperation and look forward to speaking with you soon.
author's review
ID
#3939065 Review #3939065 is a subjective opinion of poster.
New Reviewer

I have recently installed new gutters. I have noticed a issue when it rains.

I called and received a service appointment date and time. No show, no call on day of appointment.

I called 2 times inquiring about my appointment as was told 2 times that service was still on the way. Once again, no call, no show, I have called 3 times since then and been told that someone would contact me concerning a new appointment, once again, no call.

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