I have contacted Customer Service and talked to managers since March 29. I can't believe how badly things have gone.
The lack of concern and downright hostility from the "managers" is shocking. No follow-up and promises continue to be broken. Only bright point was Heather who answered the Customer Service line. She was always friendly but Efran, Rod, and Ronny were disrespectful and mocking.
Ronny promised (on 4/3) a crew would come by Thursday or Friday. Waited around the house both days. No phone call and a no show from a crew. After numerous calls, no response.
My check was cashed right away even though I asked it be held until we resolved the problem. Your website and promotional materials show the gutters hung right under the roof. My front gutter and long back gutter are hung inches below the roof line.
I couldn't see how low they were until later after they left when I hauled my 70 year old body up on a ladder. I realize Leaf Filter doesn't want to spend the time and energy on re-doing or at the very least, check on this, but I will not give up on trying to get this resolved.
Product or Service Mentioned: Leaffilter North Gutter Installation.
Reason of review: Poor customer service.
Monetary Loss: $3875.
Preferred solution: Let the company propose a solution.