Reply by LeafFilter North

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Heather - We are so sorry to hear that no one has reached out and can ensure you we are following up once again with the local team. This issue has been escalated to our corporate service team so we can track it through to completion. Thank you.
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Des Moines, Iowa
1.3
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Update by user Aug 29

08.29.2019 - I wanted to leave a final update/resolution.LeafFilter Corporate finally reached out to me. The customer service rep listened, treated me with respect and was kind.

Something the Sales Op Manager at the LeafFilter North IA location should learn from.She offered me a better solution, I agreed, and problem is truly resolved. I did go with another company and I still don't recommend LeafFilter but I am satisfied and appreciate someone from corporate working with me for a final resolution.

Original review posted by user Aug 13

**UPDATE 08.13.2019 ** This company is HORRIBLE! They said they reached out to us and they HAVE NOT reached out.

When I saw the message from them on this review apologizing and said they were reaching out...I emailed them twice and called and gave them my number. They never called. They are totally scamming the people who truly have a legitimate issue/claim. Their guarantee is false they don't guarantee anything or try and resolve.

08.06.2019 - Extremely disappointed!

These gutters were installed almost a year ago and we have had an issue with a particular spot since installation. The issue is water pouring over like a waterfall which will eventually cause water damage to foundation and garage wall. They came to our house to try and fix the issue approx 8 times (maybe even more I started to lose count) some of them including their project manager had been out a few times because they recognized me and said they just couldn't figure out the problem. My final call was wanting some money back.

Instead they send out a project manager and regional manager to evaluate again. Again, they couldn't fix or figure out the issue. When I said I am done with the failed fixes I want some money back. They said I would have to talk to the sales manager.

By now I am getting pretty aggravated because all fixes failed and now I am having to deal with another person. After trying to reach him for 2 weeks I finally got through. He was being a typical salesman and just gave me sales pitch after sales pitch and not offering to resolve the issue. I didn't appreciate being talked to like I was a naive woman (typical salesmen).

When I told him to just stop with the sales pitch and B.S. and I wanted a partial credit. He said we can install a water shield and give you $100 credit. The $100 credit was a complete insult on a $2900 install for the front side of our house.

I think $1000 would have been appropriate. I wanted to talk to someone else and he refused saying no one else would help he was the only one to talk to and $100 was all he was willing to do. Please learn from us DO NOT and I stress DO NOT order this product.

It is of poor quality and way to expensive.

P/S - Prior to them installing our old gutters worked fine with no spill overs, no guards, or valley dam/diverter. We simply were ready to upgrade which turned out worse than our old gutters.

Product or Service Mentioned: Leaffilter North Installation.

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Price reduction.

LeafFilter North Cons: Bad sales practices, I did not like customer service, Water overflows gutter now, Bad service.

  • gutter covers
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