Update by user Jul 12, 2018
You state you have reached out? Only to tell me there's nothing you can do - that I have to rake the roof for ice and there will be a fee to remove your product.
So what would I achieve by dialing your 800# again? Please don't try make it seem like this is resolved, maybe for you but not me.
Original review posted by user Jul 09, 2018
I happened to come across them at a trade show, agreed to a quote.
They called and called and called until I finally set a date, have to say the sales guy Dave Deleonardo was pleasant. I told him I had a budget so when he quoted 4.5k I told him no can do - he quickly came down to 3k and they could do it that week!
We live in CT so my concerns were ice dams and pine needles which he was adamant they would not be an issue because of their amazing patented product, we would never have issues with this. And let me stress I asked him over and over again.......
Needless to say first storm (we had it done March of this year and video is from April) - ice formed on top of the leaf filter, the water poured over and froze in sheets on the floor outside the entire surroundings of our home - it was a nightmare having to get out! I called the 800# and was told they recommend getting a roof rake and scraping the ice off. I was furious, went back and forth and was told apparently this is mentioned in the fine print - I mean come on knowing this would I pay to have to go out and rake my roof!! I asked him to come take it off, I didn't want it and the manager told me they could arrange that but there would be a fee.
Now it's July and when it rains we have the same scenario - pools of water around the foundations. The gutter protection is covered in pine needles and what looks like pollen, not letting any rain water in.
I want these off but as my gutters were new as I had just had new siding - I do not know who to call.
Please take these reviews seriously, all this water around your foundations can only cause damage, its so distressing to see and imagine where it is all going...
The company Customer Service is terrible they will not accept this is an issue.
I used to pay $80-100 twice a year to get my gutters cleaned, how I wish i had read other peoples reviews first.
Reason of review: Bad quality.
Monetary Loss: $3000.
Preferred solution: Full refund.
I liked: All the promises.
I didn't like: Does not work as advertised, Pushy sales, Water overflows gutter now, Having to rake ice from gutter in winter.