My hisband and I saw a demonstration of the product. We had been discussing what we could do to avoid cleaning out the gutters and began to look for a system.
Ratmond thier area sales rep came out to our home and gave us pricing.
We decided ti take advantage of the 12 minths same as cash option.
We had issues with the installtion from ththe get go. The negotiated facia work was not done and the tech installing was not aware nor prepared to do the work. He came back out to take off the gutters and then was to return to do the work. He no showed for the appointment.
We called the tech several times with no answer before calling the 1-800 service number again.
Was told tealch no longer worked fir the company. In the meantime, my huband fixed the facia and roof issues and just needed the gutters put back up and the back gutter adjusted as the pitch was causeing a waterflow issue.
After aeceral civersations qith James the Orlando regional manager we finally git anither team out to put uo the gutters and address all of our issues.
After the first rain we realized the watero erflow issue in the back was not resovled and the gutters in the front were leaking.
James called me back after i told him i was going ti ask fir a refund. Call service office again and was told the area manager qouls call me back. 2 days later he did call and begged me to give their ft lauderdale team a chance.
So i agreed.
A service man came out to evaluate and create a punch list and told me he would follow up in a week.
Surprise, there was no follow up.
I called the service nimber agin asking fir refund. Was told a regional manager would be calling me back in 24-48 hrs. I waited 5 days and bo one has called me.
I call again and was told once again James from Orlando will be calling me tomorroq between 9 and 10 am.
At this point, i just want a refund!
The issues have been going on since end of February and i still have issues with my gutters. I have been paying on the payment plan, so I am paying fir a product that does bot work as demonstrated and the work done on my gutters was not even close to satisfactory.
Product or Service Mentioned: Leaffilter North Gutter Installation.
Reason of review: Poor customer service.
Monetary Loss: $4500.
Preferred solution: Full refund.
LeafFilter North Cons: Poor installation, Bad sales practices, Terrible customer service, Water overflows gutter now.