On May 31, 2011, Leaf Filter sent a sale representative, to our home in Seattle to give us a quote on replacing gutter on our house. He explained to us the whole job involves replacing our gutter system including install new downspouts for the whole house.
We have a section of the downspout in front of our house, that is a black tube connected to the drain. Leaf Filter sent out their installation people, and the first team told us he would not replace that portion of the downspout after the installation is already finished. We disagreed, they came back and took out that section of the downspout, making the area connect to a another downspout further down the gutter. That fix did not work as the gutter clog after the first rain after the gutter was installed.
Leaf filter then sent out another team to reinstall the downspout but still not replacing the whole portion. After spending thousands of dollars on our gutter, we are still having this black tube under our front door. Had we known that from the beginning, if the sale representative and installation people inform us prior to installation that a portion of our downspout could not be done, we would have NEVER chosen Leaf Filter. We feel that Leaf Filter had falsely advertised their product and service to us.
There was constant miscommunication between management and the installation team. We had a terrible experience with Leaf Filter and would have never chosen the to use the company had we known it would cost us so much time and stress.
In addition to the above, Leaf Filter originally did not install the gutter as promised as well. The rep said that flashing would be installed, and after the first time out, flashing was not installed. The installation people told us that it was checked as necessary, so they didn't feel it was needed so they didn't do it.
It was something we specifically asked the sale representative and told him we wanted that to be done. So, we had to spend extra time getting them to come out and install flashing. Because the flashing was installed after the gutter was already in place, I have reservation about how well that was done. I am certainty concerned about the job.
In addition to the above issue, I have spent so many hours on this job, something I did not expect to have to be doing when I hire Leaf Filter.
I expected them to come out and do their job as promised. Leaf Filter does not provide good customer service, terrible communication within the company and not a company I would ever recommend to anyone else.
Product or Service Mentioned: Leaffilter North Gutter Guard.
Monetary Loss: $1300.