Reply by LeafFilter North

Rebecca – We have escalated your concerns to our corporate service team and would like to address the clogging of your system. LeafFilter’s system is designed to shed debris, while keeping your gutters clear and clog-free. If you have immediate concerns, please call us at 800-749-4566. Thank you.
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Update by user Oct 26

Still no resolution. No return calls from the "escalation" team.

I filed a complaint with the Washington State Attorney General's office of Consumer Affairs. This product does not work with needles and some roof types. I believe LeafFilter knows this and that their warranty is deliberately misleading. They guarantee the INSIDE of gutters won't clog.

Of course the inside of gutters don't clog, nothing gets in them, including water. Just pours over the top. I have discovered many negative reviews that are buried with "fake" positive reviews.

One former employee posted regarding fake reviews, which is also buried on Google but can be found with other browsers. This is why they need a national escalation team.DO NOT BUY THIS PRODUCT.

Original review posted by user Sep 26

Gutters overflowed within minutes of first rainfall. We cleaned the screen off and I called and workman who came and installed diverter which not only did not help but exacerbated the problem.

Screen gets clogged with debris, so technically the INSIDE of the gutter is not clogged as nothing gets into the gutters; including water. I asked for refund a week ago as the idea was to not clean anything on the gutters. Was told the complaint would be "sent up the chain". That was a week ago.

I see the warranty is only if the INTERIOR of gutters get clogged. Very clever, knowing that the debris sits on top.

Unfortunately this was one of the very rare times I did not research complaints before I signed a contract. I do not recommend this product unless you have a metal roof and no trees with needles on your property.

Product or Service Mentioned: Leaffilter North Gutter.

Reason of review: Damaged or defective.

Monetary Loss: $1725.

Preferred solution: Full refund.

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