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Verified Reviewer
LeafFilter North - Worst customer service I have ever had any dealings with ever!
Hi Irvin – We understand your concerns and have escalated your comments to our corporate service team. Someone should reach out to you shortly to discuss further. Thank you.
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ID
#1803107 Review #1803107 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
LeafFilter North's reply to:

LeafFilter North - Leaking corner

Hi Rebecca – We are sorry to hear this and have forwarded your comments to our corporate service team. You can expect someone to reach out to you within 24 hours. Thank you!
ID
#1710572 Review #1710572 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
I hired your team to reinstall them after the roof was done. The angling is incorrect in the corner where they are leaking. Water is pooling there. I want it repaired and I don’t look forward to playing phone tag which your customer service center.
Preferred solution
Answer your customer service line.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Every time I call your customer service line -during your business hours, no one answers and I have to leave a message.

The last two times I contacted customer service no one called back either.

Please hire enough staff to take your calls or put people on hold.

LeafFilter North's reply to:

LeafFilter North - Horrible Customer Service

We are so sorry to hear about your lights and I can assure you that your concerns have been escalated to our corporate service team. We will have someone reach out ASAP!
ID
#1682615 Review #1682615 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Though the product is fine, the customer service is by far the worst we have ever experienced with any company, in any industry, ever. Sense no one on their service team is accountable, it's been five months and our issue has not been resolved - despite our calls and efforts.

A quick summary of what we experienced:

- The technician installing the system on our gutters broke several strands of string lights in our backyard ($200 worth).

- The tech stated it was no big deal, and he would report it to his manager, and we would be reimbursed the next day.

- We never received a call, so we called Leaf Filter. They were processing the refund and we could expect it in a few business days.

- Never received the refund, never received any updates. We call again and ask for manager. We are told he is busy, but they give us his email.

- We email the manager, detailing what happened, and including a screenshot of the receipt for the new lights we purchased.

- We never received response nor refund.

We call customer service, now for the third time, and detail what happened. We are told by team member, "WOW. That is horrible. I will escalate this to corporate so that it's handled and you get your refund."

- You guessed it, never got the refund.

Called again today and they're "looking into it."

It's been OVER FIVE MONTHS since the incident happened... At this point we don't expect to ever receive the refund and we wish we'd gone with a different company.

Don't recommend at all.

LeafFilter North's reply to:

LeafFilter North - Zero after-sales service in Toronto

Bob – We are following up with the Toronto team right away to find out what is happening. We will have someone reach out to you within 24 hours to address your concerns and provide a resolution. Thank you.
ID
#1676656 Review #1676656 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Pros
  • Good product
Cons
  • Expensive
  • Appalling after-sales service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
LeafFilter North - Zero after-sales service in Toronto

It is over two months since I first contacted you regarding an ongoing severe blockage problem in the system you installed last year:

1. First they send somebody around who was not comfortable climbing the ladder to inspect the problem (!)

2.

The rescheduled appointment was a no show.

3. The next rescheduled appointment was a no show.

The assistant project manager for Toronto assigned to deal with the problem is simply hopeless. He ignores my e-mails. He ignores my phone calls.

He refuses to accept voice-mail messages.

I again contacted your service centre last week. They said they were sorry to hear about the hiccups (!) and said they will be contacting the regional managers as well as local managers to take care of the issue.

Nobody has contacted me.

You people boast that you provide the best customer service in the industry. Simply the worst in Toronto.

LeafFilter North's reply to:

LeafFilter North - Bad,very bad

David – We are so sorry you have not been contacted by a member of our team and we are looking into this further. We appreciate your feedback and thank you for bringing it to our attention.
ID
#1657063 Review #1657063 is a subjective opinion of poster.
Service
Leaffilter North Customer Care

Your salesman told me one thing and did something different, but to make matters worse the installers did sloppy work and left me with a mess to clean up. But the last straw is the fact that after calls and these reviews no one has ever contacted me.

I guess the old adage is true don't pay until the job is done.

You got your money and you have never even attempted to contact me. And don't let these on line reviews fool anyone......they will not contact you back and they don't care

LeafFilter North - Love this product

Love this product! My hubby is going on 80; really shouldn't be on a ladder anymore. And when I cleaned the gutters, I figured I didn't either. This will totally eliminate that. The installers were very polite and friendly, and efficient. I'll update after a season and see how it looks and works. – Ted P
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1648585 Review #1648585 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Leaffilter North Customer Care
Reason of review
Good customer service
LeafFilter North's reply to:

LeafFilter North - Replace a unwanted down spout that I did not want

Hi Patrick – We have every desire to address your concerns. We have notified our service and support team of your requested repairs and will have someone reach out to you ASAP. Thank you.
ID
#1639569 Review #1639569 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Cons
  • Poor installation and no show appointments
  • Poor results
  • Customer service and quality of installation
Reason of review
Poor customer service
Preferred solution
I want someone to come and fix it...!

I called the salesman and customer service to have someone replace the rain gutter. I called on July 24th @ 8:15 am and was told that someone would come and repair it on July 30th between 1 and 5.

It has now been over a month and am still getting the run around. I am ready to call the Better Business Office and lodge a Formal complaint.

With paying close to $7000 and a promise that someone would solve the problem, I'm not getting what I paid for ! And they never cleaned up their mess !

LeafFilter North - Professional job

The installation is new, so time will tell regarding durability and effectiveness. However, we must comment on the outstanding young man that performed the installation.. He was polite, thorough and extremely professional. He cleaned up as he went and left the place spotless. His name is Scott Thompson. Anyone lucky enough to have him as your installer will be impressed and pleased. – Jim S
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1648581 Review #1648581 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Service
Leaffilter North Customer Care
Reason of review
Good customer service

LeafFilter North - Excellent Service, Product and Everything Else!

Everyone at Leaf Filter has been excellent, from the very first inquiry to job completion, we have been very impressed. Gage, our estimator, was extremely courteous, professional and honest! He would always get back to us immediately when we had any questions! Leaf Filter also provides excellent value and we highly recommend them to anyone looking for high quality gutters with high quality service! – Chris R.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1502695 Review #1502695 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Leaffilter North Customer Care
Reason of review
Good customer service

LeafFilter North Reviews

  1. 152 reviews
  2. 52 reviews
  3. 24 reviews
  4. 17 reviews
  5. 96 reviews
LeafFilter North reviews

LeafFilter North Products and Services Reviews

Product or Service Reviews
Gutter Installation  2.6 40
Gutter Repair  3.3 3
Gutter Guard  2.0 76
Gutter Guard Installation  2.6 10
Filter  1.8 20

LeafFilter North - Very helpful & Professional Staff

Very helpful and professional staff. Free estimate, clear explanations, mini-presentation during the first visit, hassle-free gutter protection installment. Great warranty and lifetime support. Would definitely recommend! – Sretna F
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1477807 Review #1477807 is a subjective opinion of poster.
Location
Maryland City, Maryland
Service
Leaffilter North Customer Care
Reason of review
Good customer service

LeafFilter North - I Would Recommend This Company

I would recommend this company. I found the salesman to be knowledgeable and friendly and it is so nice not to ever have to clean my gutters again. They were fast and efficient. I was at work when they came and I could not even tell anyone was at my home. I had to get on a ladder to see if it was done. Terrific.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1094661 Review #1094661 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
Good customer service

LeafFilter North - Nice presentation

Nice presentation, good product, completed on the day they scheduled with no issues.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1082444 Review #1082444 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
Good customer service

LeafFilter North - Love LeafFilter!

We installed LeafFilter last year and are extremely satisfi d with the product. We've had an area where so much water comes off our roof that it overflows and required a technician to be sent out. Not only is your service line easy to deal with, but service is always prompt and nice! Thank you! We continue to refer you to our friends!
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1067563 Review #1067563 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
Good customer service

LeafFilter North - Best Product Ever

I bought Leaf filter gutter protection last year and was so happy with their workers and the salesman just knowing that I don't ever have to climb a ladder to clean my gutters again is great. Spring cleaning is just around the corner so instead of you having to clean your gutters call Leaf Filter Gutter Protection I know that you will not be disappointed. I also found that the price no one can beat.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1026071 Review #1026071 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
Good customer service

LeafFilter North - Absolutely the Best Customer Service

Leaf Filter stands behind their product and is committed to providing the best customer service. Their service technicians are very prompt and courteous. They quickly correct whatever issues might arise and have always honored their warranty. I'm happy to have chosen such a wonderful company.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1014280 Review #1014280 is a subjective opinion of poster.
Service
Leaffilter North Customer Care
Reason of review
Good customer service