Happy with Our Investment! | LeafFilter North in Rochester, New York

We started a search for gutter cleaning services. The first contact that we received through Home Advisor was for LeafFilter. We did invite the sales rep to give us a presentation on the LeafFilter system. We were impressed and felt that the cost was reasonable. The installers were prompt, efficient and showed good skills. Best of all, we are reassured that our safety is secured. No more worry about getting up on the roof to clean out gutters. – Nancy
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LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1721539 Review #1721539 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation

No More Ladders! | LeafFilter North in Iowa

The salesman was very thorough with his presentation. The consumer report on the company was very convincing on the product. The installation was very professional, fast, cleaning up the gutter mess on my yard. Happy not to have get on my ladder anymore! – Darline E.
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LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1671422 Review #1671422 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality
LeafFilter North's reply to:

Do NOT use this company | LeafFilter North in Fort Pierce, Florida

Dayna – We have forwarded your comments to our dedicated service and support team and we can ensure you we have every desire to assist you! We will have someone reach out to you in 24 hours. Or, for immediate assistance, please contact our service and support team at 800-749-4566.
Review
#1605535 Review #1605535 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Cons
  • Poor installation
  • Water overflows gutter now
  • Terrible customer service
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Full refund
Tags
  • Gutter

My hisband and I saw a demonstration of the product. We had been discussing what we could do to avoid cleaning out the gutters and began to look for a system.

Ratmond thier area sales rep came out to our home and gave us pricing.

We decided ti take advantage of the 12 minths same as cash option.

We had issues with the installtion from ththe get go. The negotiated facia work was not done and the tech installing was not aware nor prepared to do the work. He came back out to take off the gutters and then was to return to do the work. He no showed for the appointment.

We called the tech several times with no answer before calling the 1-800 service number again.

Was told tealch no longer worked fir the company. In the meantime, my huband fixed the facia and roof issues and just needed the gutters put back up and the back gutter adjusted as the pitch was causeing a waterflow issue.

After aeceral civersations qith James the Orlando regional manager we finally git anither team out to put uo the gutters and address all of our issues.

After the first rain we realized the watero erflow issue in the back was not resovled and the gutters in the front were leaking.

James called me back after i told him i was going ti ask fir a refund. Call service office again and was told the area manager qouls call me back. 2 days later he did call and begged me to give their ft lauderdale team a chance.

So i agreed.

A service man came out to evaluate and create a punch list and told me he would follow up in a week.

Surprise, there was no follow up.

I called the service nimber agin asking fir refund. Was told a regional manager would be calling me back in 24-48 hrs. I waited 5 days and bo one has called me.

I call again and was told once again James from Orlando will be calling me tomorroq between 9 and 10 am.

At this point, i just want a refund!

The issues have been going on since end of February and i still have issues with my gutters. I have been paying on the payment plan, so I am paying fir a product that does bot work as demonstrated and the work done on my gutters was not even close to satisfactory.

LeafFilter North's reply to:

Terrible Installation | LeafFilter North in Township 10 Lemley, North Carolina

Hi Stephen – We have forwarded your comments to our service department and will have someone reach out to discuss further.
Review
#1549288 Review #1549288 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Pros
  • Look of the product
Cons
  • Does not work as advertised
  • Water overflows gutter now
  • Poor installation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$6000
Preferred solution
Full refund
Tags
  • Leaffilter Leaffilter Failure
Terrible Installation - LeafFilter North
Terrible Installation - LeafFilter North
Terrible Installation - LeafFilter North
Terrible Installation - LeafFilter North

Update by user Jul 03, 2019

As of today, we have been contacted by one of the district managers and he is working with us. We have agreed to the repair of the Gutters and a 25% refund but we are not going to change the rating until we have been fully satisfied and can see that there is no excessive leaking or overflow after a hard rain.

Original review posted by user Jun 03, 2019

Leaf Filter has made 3 out of 4 attempts were made to repair our Gutters and we are no longer wishing to deal with your service and just want our money back. On the 4th attempt, we were told by a sub contractor of Leaf filter that this installation was not done properly.

He took photos and was going to advise his corporate and have them contact us. We never heard from him again. You will notice water pouring everywhere in the photos.

The only way we could see this being repaired is if it is removed and complete reinstalled. This is now potentially creating more damage to our house now that the water is being more directed down then before.

We did not have this many problems with the *** gutters" we replaced these with.

Quick Install! | LeafFilter North in Rochester, New York

We received a call within hours of posting our request on Home Advisor. A salesman arrived promptly the next day at the agreed time and delivered an informative, low key presentation, even with samples of competing products. The high quality of the LeafFilter product was obvious. Installation was done within 3 days by a two man crew. 180 feet of gutter cover was installed on our two story Victorian home in about 4 hours. Quiet workers who cleaned up totally after the job. The cost was not cheap but we firmly believe you get what you pay for. -John P in Rochester, NY
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LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1555176 Review #1555176 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality

No more cleaning gutters! | LeafFilter North

I have struggled with getting gutters cleaned for years. I don't own a ladder tall enough to get me where I need to be for gutter cleaning. Not to mention that I am older and getting up on tall ladders is not my thing. I had tried the wand thingy that you put on the hose but still had to get up on a ladder to do that. I hired people to do it and it was outrageous. Forget about it! Luckily saw an ad for LeafFilter while I was on line and called. Rep came out within a couple of days and the gutters were installed two days late. I found the price reasonable and I like the guarantee that your gutters will never clog. I like knowing that. So far, so good. – Jill M
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1528731 Review #1528731 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Fair pricing
LeafFilter North's reply to:

Disappointed | LeafFilter North in Tallahassee, Florida

Our team performed inspection and water tested with the customer present. We explained to her that both her old system and her neighbors systems were installed incorrectly. Gutters in Florida are hung under the drip edge, not over and through it like her neighbor stated and her marketing materials showed. Water test showed system pitched properly. We left the service call with the customer satisfied. If there are any additional comments, our service and support team is available at 800-749-4566.
Review
#1509592 Review #1509592 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Poor customer service
Loss
$3875
Preferred solution
Let the company propose a solution

I have contacted Customer Service and talked to managers since March 29. I can't believe how badly things have gone.

The lack of concern and downright hostility from the "managers" is shocking. No follow-up and promises continue to be broken. Only bright point was Heather who answered the Customer Service line. She was always friendly but Efran, Rod, and Ronny were disrespectful and mocking.

Ronny promised (on 4/3) a crew would come by Thursday or Friday. Waited around the house both days. No phone call and a no show from a crew. After numerous calls, no response.

My check was cashed right away even though I asked it be held until we resolved the problem. Your website and promotional materials show the gutters hung right under the roof. My front gutter and long back gutter are hung inches below the roof line.

I couldn't see how low they were until later after they left when I hauled my 70 year old body up on a ladder. I realize Leaf Filter doesn't want to spend the time and energy on re-doing or at the very least, check on this, but I will not give up on trying to get this resolved.

Kelly Zimpel | LeafFilter North in Virginia

This company is so professional! The sales rep was on time and very informative, answering all our questions and giving informative suggestions. We closed the deal and a couple of days later had our beautiful new gutters installed. The installers were fast and thorough, cleaning up after themselves and being respectful while doing their job. You couldn't even tell they've been there, except for my beautiful new gutters! I would recommend them to anyone. – Kelly Z.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1502698 Review #1502698 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality

Excellent Work! | LeafFilter North

They did excellent work in a timely manner. The man who did in installation was friendly and courteous. Gutters look great, No more digging pine needles out of them. - Barbara K
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1477783 Review #1477783 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality

LeafFilter North Products and Services Reviews

Great Installation Team | LeafFilter North in Cincinnati, Ohio

My experience w the sales rep was good And, the installers were very good. They told me that my home made their job very easy. They did not need to replace any gutters nor fascia. Also, my downspouts were clean and not clogged. And, my gutters had very little debris. With that, congrats to my daughter and I for doing such a great job in keeping my gutters cleaned. – Della Flatt
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1477791 Review #1477791 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality