Product: Leaffilter North Gutter Installation Clear all filters (32 of 32 reviews match)
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LeafFilter North's reply to:

LeafFilter North - Extreme Over-Priced Product & Far Worse Installation Service!

Hi Joe- Thank you for your feedback. Our customer service team has reached out to you and came to a resolution. If you have any further questions or concerns, please call us at 800-749-4566.

Review
#1305408 Review #1305408 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Cons
  • Poor installation and no show appointments
  • Poor installation
Reason of review
Poor customer service
Tags
  • installed badly

The first of the problems started on day one May 7th, 2018 with the the Product Service and Installation Estimate. The Salesman James showed up in a well aged late model sedan, with no Company/Business Identifying Logo or Emblems on it which should have been the flag warning to steer clear of this Business. The Estimate had been written up and for $1790.00 for 1 replacement 60' Rain Gutter, 1 60' Length of Gutter Guard and 1 18' Length of Gutter Guard. Total Length of Gutter Guard 78'. Every Business contacted since this disaster came to be has quoted using the exact same amount and lengths of materials; 1 - 60' Length of New Rain Gutter and 78' of their type/style of Gutter Guard plus Installation with a Transferable Lifetime Warranty at no more than $900.00 for the Highest Charge Price with the Lowest Price quote at $480.00. I certainly should have done some better research, but with only an average of 1 real day off of work, time is/was not readily available and am getting tired of clogged Rain Gutters, Downspouts and Drainage Pipe soaking my basement foundation from the neighbor's tree. The day of the Estimate the Salesman stated I the home-owner did not need to be home during the Installation which was to be the following day May 8th, 2018. The installation Crew was scheduled to arrive between 10:00 and 12:00 noon. They were not on time, did not call to say they were running late and at 12:25pm I had to leave to run some errands being the only day off of work I generally have. Some time well after 12:25pm the Installation Crew showed up. They installed the 18' section of Gutter Guard and that was all they did for which I was charged $791.00. they could not complete the 60' Rain Gutter Replacement nor Install the 60' Section of Gutter Guard on it because they had no electrical power available. The need for electric power was never communicated by the Salesman James or the Manager Dustin who had called him during the estimate and was the One to set up the Installation Appointment for May 8th. Without electrical power the Installation Crew left some time around 4:00pm before I returned home. 2 phone messages were left by the Manager and Installers having only done a Partial Installation of the Contracted Work. I could not get through on either phone number so I called the West Chester, Ohio Office and spoke to Customer Service who had said they would have the Manager contact me. The Manager never contacted me and only did so late the following day May 9th after I'd contacted James the Salesman. Dustin called and said the Installers would be back and finish up the job on either May 10th or 11th since I'd turned on an outside Electrical Power Outlet. This never happened, no-one showed up or called. May 23rd, Dustin called and left a message stating the Installers were going to return and finish up the Installation on the 24th and if I had any questions to call him. I had no questions, therefore did not call. The 24th came and went, No-Call, No-Show Installation Crew or Information from the Manager. Memorial Day Weekend came and went and on May 29th, I called LeafFilter Customer Service to Cancel the Rest of the Failed Installation for Breach of Contract and told the Customer Service Rep to Bill me for the 18' Section of Gutter Guard not thinking that an 18' Section of Gutter Guard was going to cost me $791.00!!! The Aforementioned Other Gutter Guard Contractors all basically stated the same facts; that the 18' Section of Gutter Guard itself which is Faulty Installed costs no more than $40-65.00 and Installation Charges for that 18' do/would not cost no more than $100.00 max price being it's only an 18' Section.

That 18' Section of Gutter Guard is Improperly Installed and has the Metal Edge Drip Panel under the Newly Installed Roof (Oct/2017) peeled up, out and away from the Roof Edge-Line Frame Work thus exposing the underside of the Roofing Material to Rain Water Moisture, Snow and Ice Build-up from Winter Weather to eventually get up under the roofing and damage not only my roof but the inside ceiling and walls of my home. Also the Southwest Corner of the Drip Panel is opened up and allowing Wind and Rain to Penetrate

up under that corner of my roof. The weather comes in from the Southwest side of my home being located in the Ohio River Valley area. Also the Leading Bottom Edge of the Roofing Material is Up-Turned which in time will cause the Roofing Material to Separate from Metal Drip Edge which will also Cause Significant Damage to my Roof and Home Structure. Numerous phone calls per phone records have been made to this Business and still no resolution. The BBB has been contacted and has intervened and has temporarily closed the case being a Corporate Manager had contacted me but as of today July 16th, 2018 still no resolution has been made and the BBB is ready to "Reopen the Case" if this matter goes on unresolved. This Business States in It's Advertising Claims that they respect both Military Personnel/Veterans and Seniors, this is a Fraudulent Statement Fact. Being a Disabled Military Veteran and Senior, what sort of Business would operate in this "Major Unsatisfactory Nature and Capacity" to include "Over-Charging Anyone $791.00 for an 18' Section of Faulty Installed Gutter Guard?" Answer: "No Reputable Business with True Business Ethics and Integrity which LeafFilter has proven It Does Not Possess."

J.F. Ludlow, KY

LeafFilter North's reply to:

LeafFilter North in Nashville, Tennessee - For the most part . . . pleased.

Hi Mark- Thank you for your feedback. We have notified the appropriate management of your concerns and will be contacting you soon. In the future, feel free to reach out to our Service Department at 1-800-749-4566 or service@leaffilter.com for assistance.

Review
#1233700 Review #1233700 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
incomplete installation
Loss
$1
Preferred solution
Let the company propose a solution

Had new gutters and Leaf Filter installed on Thursday Apr. 12.

I was impressed with the quality of the materials. My contract said the installers would arrive between 8 and 10 AM. When 11 o'clock rolled around I called the company but got switched to customer service who said the installation manager would investigate and call me back. No one called.

The installers finally arrived at 11:30; no big deal.

I have a second story roof that had no gutters and drained directly onto my first story roof. So, I purchased new gutters and filter. Towards the end of the installation, one of the installers said they did not have enough elbows and needed to go to a home improvement center to purchase them. Rather than make them move their truck and trailer I drove him just a couple of miles to our local ACE hardware store.

The downspouts installed from the second story gutters emptied onto the roof rather than being run into the first story gutters. The installer said he did not have additional material. It rained today (Apr.14).

As I expected, the water from the second story over ran the first story gutters. That was not the installation practice I saw in the sales material

LeafFilter North's reply to:

LeafFilter North - Worse experience

We appreciate your feedback and are sorry to hear you are not satisfied with our installation experience. Our records show that we did arrive on the scheduled installation day and there was an authorized representative at your home at that time. We have been trying to reach you to resolve your concerns and are awaiting a return call. You may reach out to Service Department at 1-800-749-4566 and ask for our Corporate Response Team.
Review
#1135535 Review #1135535 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Poor customer service

When I placed my order I was promised that I would be notified before they came to install. I tried setting up appointment times several different ways but never a response.

I got a call one day when I was at the work asking for payment, I said the job was never done. To my surprise he told me they came over a week ago and installed the product. No one was home that day so I am not sure they even cleaned the gutters.

Very disappointed in leaffilter and how sneaky they are. They are not honest

LeafFilter North - Just had my Leaf Filter Gutter done

Just had my Leaf Filter Gutter done this week and am very satisfied with the product and installation. Julian the installer did an excellent job and was very professional and I'm happy to give this company a five star review! So glad to see that I won't have the problems of leaves clogging my eaves now! Thanks again for your great product!
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1110173 Review #1110173 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality

LeafFilter North - Great Company

I needed all of my gutters replaced on the house. They scheduled the work, were here on time, did and excellent job installing new buyers and the appropriate filters. Cleaned up the area and the work looks great. I could not have asked for a better job. I do not hesitate to recommend them. If I ever need any similar work I will call them.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1094659 Review #1094659 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality
Everyone that I had contact with from the company was extremely pleasant and knowledgeable.The phone operator Laverne was wonderful. Scott did a great job explaining the product and answering any questions or concerns. I was hesitant to spend $3,200 but in the end I...
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1088456 Review #1088456 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
I would just like to extend my gratitude to the sales rep and the installers who came out and did such a wonderful job on installing the leaffilter product.I guess they must be very busy because they scheduled me for today which is Sunday. I commend the installation...
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1067562 Review #1067562 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good customer service

LeafFilter North - Excellent Installation and Excellent Product

Doug, the installer, did an excellent job installing the Leaf Filter system on my house. I am very pleased with the installation and very pleased with the product. I will be recommending it to my neighbors for sure.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1054204 Review #1054204 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good customer service
LeafFilter North's reply to:

Leaffilter North - Gutter Installation Review

Hi Yolanda- While the underlying causes of your concerns are not due the installation we provided or under the purview of the warranty, we have created a standing offer of resolution for your unique situation. However, you have not yet accepted and we have not been able to move forward with your case. We encourage you to reach out to our service and support team at 800-749-4566.
Review
#1017952 Review #1017952 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation

HORRIBLE AND WANT A REFUND!!!! MICHEAL PECK AND D.

WEINRICH SHOULD NOT BE A PART OF THIS COMPANY!!!! I WAS NOT COMMUNICATED THAT I WILL HAVE A WET PORCH NOR ICE SICKLES HANGING FROM MY GUTTERS!!!! NEVER IN THE 19 1/2 YEARS HAVE I HAD THIS! THIS IS HOW YOU DO DISABLE VETERANS?

PLEASE REMOVE THE PRODUCT AND REFUND ME 1749.00! THANKS YOLANDA

LeafFilter North - Impressive Performance

We were impressed with the workmanship , timeliness and demeanor of the sales person and installers. Follow up inspection the next day also impressed us immensely. Mr. Wright was very professional.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1014278 Review #1014278 is a subjective opinion of poster.
Service
Leaffilter North Gutter Installation
Reason of review
Good quality