LeafFilter North's reply to:

Leaf Filter overflow problem | LeafFilter North in Mill Creek, Washington

LeafFilter is made from a medical grade stainles steel, so nothing organic will adhere to it or grow on it. If you are experiencing problems with your system, we recommend calling our service and support team so that we can send a local technician to assess your unique situation. We make it our goal to provide each and every homeowner ultimate satisfaction when it comes to our product and service.
Review
#528436 Review #528436 is a subjective opinion of poster.
Service
Leaffilter North Installation

1. LF advertises that any leaves or debris will be blown on the next breezy day. Doesn't happen as most of the debris does not blow off.

2. Just brushed off all gutters with the long handled brush they gave us. It rained yesterday and we still are getting overflow which messes up windows and flower beds. In reading some online complaints it may be the my LF screens are clogged with pollen or something else.

3. The original installing company has gone broke and the new company won't take any responsibility.

4. After the installation I found out that If I have my cedar shake roof treated again the Leaf Filter screens will have to be removed and then reinstalled to prevent the treatment oil from clogging the screen. Estimated cost $400-$500.

These problems make me wish I had not spent the $7000+ to install the Leaf Filter system. Instead I could have just continued to have my gutters cleaned 2-3 times a year @ $140 each time.

I went with LF because of the strong rating with Consumer Reports. However I think Consumer Reports did not do testing with tree debris added to the test.

I will contact the home office for Leaf Filter next week. If I get no help from them I will register a complaint with Washington State Attorney General office and/or the Consumer Protection office.

LeafFilter North's reply to:

Poor Installation, Service, etc | LeafFilter North in Oshtemo, Michigan

We are sorry that your experience with LeafFilter was less than satisfactory. All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. It is our mission to make every LeafFilter customer satisfied with their installation and service.
Review
#491015 Review #491015 is a subjective opinion of poster.
Service
Leaffilter North Installation
Loss
$3600
Tags
  • Leaf filter guards

Just after we had the Leaffilter system installed we started to have problems-water cascading over 3 corners in any kind of rain and water running over regular parts with just a fine coating of pollen. It took 3 weeks and several phone calls to finally get someone here to look at it.

When he finally showed, he explained he had been on the job only 2 weeks for our installation, training was terrible, and he thought he could fix it by adding splash guards and sloping the product and admitted these should have been done in the first place. We had no confidence in this individual. Attempts to get assistance from our sales person (left) and installation manager (in that job for a week and kept on insisting we stick with this installer) were nothing but frustrating.

Costly mistake from which we will learn! We hired a company with its own employees to replace this system ASAP before any more damage can be done!

LeafFilter North's reply to:

Leaffilter North - Installation Review

We are sorry that your experience with LeafFilter was less than satisfactory. All of LeafFilter’s installers are trained and local professionals that focus solely on gutters; we strive to provide the best possible experience for our customers, ensuring that your gutters are properly cleaned, realigned, and LeafFilter Gutter Protection is properly installed. It is our mission to make every LeafFilter customer satisfied with their installation and service.
Review
#491004 Review #491004 is a subjective opinion of poster.
Service
Leaffilter North Installation

Just after we had the Leaffilter system installed we started to have problems-water cascading over 3 corners in any kind of rain and water running over regular parts with just a fine coating of pollen. It took 3 weeks and several phone calls to finally get someone here to look at it.

When he finally showed, he explained he had been on the job only 2 weeks for our installation, training was terrible, and he knew more now and would fix it-would add splash guards and adjust the pitch, which should have been done in the first place. Needless to say we have no confidence in this installer. Our original sales person had left and the installer manager had been on the job for a week.

He actually said the installer who didn't show twice was good when we asked to have someone else put on the job. Costly mistake on our part but having the system removed ASAP and going to a system and company with its own employees.

LeafFilter Worthless Warranty - LeafFilter North
Hello- LeafFilter offers an industry-leading lifetime, transferable warranty. If you are still having issues with LeafFilter, please do not hesitate to contact our dedicated service and support team at 800-749-4566.
View full review
Review
#486581 Review #486581 is a subjective opinion of poster.
Service
Leaffilter North Installation
LeafFilter North's reply to:

Nothing but ABUSE Guaranteed | LeafFilter North in Allendale Charter Township, Michigan

Hi there- This situation happened at a company sponsored function. The employee became intoxicated and as a result became aggressive with others at the company event. Immediately following the event, the employee was terminated. We have taken the proper precautions to prevent this type of instance from occurring in the future.
Review
#463420 Review #463420 is a subjective opinion of poster.
Service
Leaffilter North Installation
Loss
$20000
Nothing but ABUSE Guaranteed - LeafFilter North
Nothing but ABUSE Guaranteed - LeafFilter North
Nothing but ABUSE Guaranteed - LeafFilter North
Nothing but ABUSE Guaranteed - LeafFilter North
Nothing but ABUSE Guaranteed - LeafFilter North
Nothing but ABUSE Guaranteed - LeafFilter North
Nothing but ABUSE Guaranteed - LeafFilter North

I worked for Leaffilter North of Michigan. As a ritual every morning the Operations Manager (Rick Mosby) and the installation Manager would sit down and try to figure out how to get people that were refusing to pay because of a badly installed job to pay.

We went to Florida for a Company Trip and I was physically assaulted (Pictures to follow) I was beaten within an inch of my life by the two officers CHRIS COUNAHAN (vice president of sales) AND JOE ROSCHIVAL(vice president of installation) and the Charlotte, NC Operations Manager Beah Leahy. I will be posting videos of this on you tube and have also sent them to several News Channels in which some have contacted me to interview next week.

MATT KAULIG (OWNER) refused to do anything about the matter and forced me to resign, I am currently in the process of suing and will follow up on progress along with you tube videos. BUYERS BEWARE!!!!

LeafFilter North's reply to:

LeafFilter lied and took advantage | LeafFilter North in Seattle, Washington

Hello- There are many different factors that go into the price of LeafFilter such as inside and outside corners on your gutters, number of stories on your home, whether a gutter replacement is necessary, and if a rake metal is needed for our product to perform at its optimal level. If you have further questions about why a rake metal was used or are experiencing any issues with the gutter guard system, please contact us at 800-749-4566.
Review
#405869 Review #405869 is a subjective opinion of poster.
Service
Leaffilter North Installation
Loss
$2912
Tags
  • installed badly
  • expensive

I’m writing to express my regret at ever having LeafFilter work on my home. I will take a few minutes and detail my experience.

After attending the Everett Home and Garden Show, I contacted LeafFilter for an estimate. The sales rep came out and gave his sales pitch. He measured and came back in with an estimate. I couldn’t afford to have my whole house done. I chose to have the front gutter (my biggest problem area) and two short gutters in the back that weren’t installed correctly fixed and fitted with LeafFilter.

The sales rep informed us that our house didn’t have rake metal installed and without it our roof/eave area would become compromised over time. We would end up with lots of damage that would need repair. He said that LeafFilter can remedy that by installing the rake metal for an additional $600 when they send out their team to install the LeafFilter system. Our total bill was $2516.11. The approximate start and completion date was March 20,2013 between 12 and 2 pm.

On March 20 after noon, a man (not a team) shows up from LeafFilter and starts work on the house. He doesn’t leave until after 6pm. He had completed the front gutters, started on the two short gutters, and started on the rack metal. The weather was horrible and he was fighting it every step of the way. He was also fighting with the rake metal that he was given to install. To install the rake metal the installer was taking out at least the last nail on every shingle to slip the rake metal in all around the house. To my untrained eye the rake metal didn’t look correct and I wasn’t thrilled to see all the roofing nails coming out. It appeared to be too wide. He said it was and he had to cut about 3 inches off all the rake metal to fit it properly. He called the installation supervisor. He was on speakerphone so he could keep working. The person he was speaking to said to cut it down and make it work. He came back the next day and worked under similar conditions. He ran out of rake metal. He called and again told the installation supervisor that the product he was installing wasn’t correct. It must have finally got through to the supervisor because he told the installer to take every piece of rake metal out that he had installed and he would have to come back with the proper rake metal another day. We stopped him when we found that he was pulling it out. Part of the job was that he installs the rake metal and use a 50 year silicone to seal it. The installer had yet to silicone anything and he was pulling out what he had installed. We didn’t know when he would return and all of the shingles where he had slipped the rake metal in were not secure.

I called the sales rep and asked for help in getting this resolved. The sales rep told me that he had been informed that the sub-contractor they hired to do the job wasn’t doing what he was supposed to. I let the sales rep know that what he was saying was incorrect. I have nothing but admiration for the installer. He was working alone, in horrible weather, attempting to install something that was incorrect.

I let the sales rep know that I wasn’t “happy” at the thought of every shingle on my home exposed. The sales rep assured me that everything would be fine. It would be completed the next day. The next day was Friday, March 22. It snowed. I didn’t expect anyone to show up and no one did. I called the sales rep to ask when someone could be scheduled to come out. He said that Saturday, March 23 was going to be clear and someone would be out. We stayed home because we needed to be here. No one showed up. I called the sales rep on Monday, March 25th. He wanted to schedule someone to come out that week. I let him know that wouldn’t be possible because our schedule was full. (We shifted everything we had planned for the 21st, 22nd, and 23rd to the week of the 25th.) I let the sales rep and the supervisor know that the only day we had open in the near future was Monday, April 1st. They agreed to that day. On the 1st, a man shows up, a different installer. I introduced myself and filled him in on what had been done to that point. He told me that he was told that to finish this job it was going to take an hour and a half. I apologized to him and laughed because I knew that it was going to take longer than that. Four hours later, he comes to me and says that he has another job he has to go to and that he would be back to finish up. He didn’t return on that day. The installation supervisor called me asking to set up another day when they could come out. I was taking the week off for vacation to do personal business and maybe get away for a couple of days with the family, but because this had been dragging on for so long I just wanted it done. I apologized to the family and let the supervisor know that they could come on Thursday, April 4th. He assured me that the work would be completed. He said that he would be out and work on the job personally. He said that he would be here at 9am.

On the 4th at approximately 9:40 am he appears. He introduces himself and gets to work. A little after noon the installer who had been here on the first arrives to help the supervisor. They took all the rack metal that was wrong and removed it. They put in the new rake metal. They pulled out more nails. When I asked if they were going to replace them, the supervisor told me that the whole roof was installed improperly. He said that we needed to get a roofer out and look into replacing the roof. They finished the job at approximately 6pm. I saw them put silicone on but I couldn’t see where it did any good.

I contacted two roofing companies. I was told, by professional roofers, that the only thing wrong with my roof was the fact that LeafFilter took out nails that didn’t need to be removed. I was also told that the way my roof was done the rake metal was not needed. I let them know how much I paid for it was told that IF I felt the need for rake metal they would have installed it properly for half the price. They would have also referred me to a reputable gutter cleaner that would have come out and cleaned all of the gutters (which LeafFilter said they would do and didn’t) for probably more than 10 years at the price I paid for the LeafFilter system that I had installed. We needed to get the roof fixed. The roofers told me that all the shingles LeafFilter worked on needed to be re-nailed. They also let me know that some of the shingles LeafFilter messed with were curling and needed to be secured with Henrys’. I paid the roofers to re-nail. I will have to get on the roof myself to secure the curling shingles when the weather gets warm enough to seal them.

I contacted a home inspector and had him come out to look at something in my attic. In his inspection he asked why we had rake metal. I let him know the story and he also confirmed that it was a waste of money.

I am a woman in her fifties raising two children with the help of her elderly mother. One of the children and my mother has health issues. I work full time and with everything I have to do I look for anything that will help out and ease the burden. I feel that I was taken advantage of by LeafFilter. I do like the gutter system but I don’t like the fact that I got sold on something I didn’t need (the rake metal). I question the knowledge of Mr. Plante and the installation supervisor. I’m just glad that I wised up and hopefully will take a step back and look for other options before I spend the money in the future.

Would I recommend LeafFilter? No. Have I told people about my experience? Yes.

LeafFilter North's reply to:

Rusty leaf filter screws | LeafFilter North in Cleveland, Ohio

Hello, Thank you for your feedback. Please contact our service support team at 800-749-4566 so that we can assess your situation.
Review
#328834 Review #328834 is a subjective opinion of poster.
Service
Leaffilter North Installation
Loss
$1000

We Had leaf filter installed on our gutters 6 years ago and now the installation screws are rusty and staining our white gutters. I emailed the LEAF FILTER company website and said that the mesh screen is stainless steel but the rusty screws I thought should have been aluminum or stainless in the northern part of the country.

Leaf filter rep did contact me later called after I emailed them and said they are steel painted screws and nothing they could do.

He said not cost effective to use aluminum. I used to praise them at the home shows, but not anymore!!