LeafFilter North's reply to:

Terrible communication equals terrible service | LeafFilter North in Battlefield, Virginia

Hi James – We are following up on this immediately with your local office – please feel free to reach out at 800-749-4566.
Review
#1722920 Review #1722920 is a subjective opinion of poster.
Service
Leaffilter North Installation
Cons
  • I am generally disgusted with them
  • Poor ordering by the company
  • Lack of communication
Reason of review
Poor customer service
Loss
$323
Preferred solution
Price reduction
Tags
  • expensive
  • Leaffilter Leaffilter Failure
  • Poor Communication With Customer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Update by user Jan 15

The product is installed with no compensation for all the missed appointments. I will need to wait for the rains to see if it works.

Original review posted by user Dec 04, 2019

As I sit here waiting, again, for the install team to show up for an appointment, which I confirmed yesterday I am second-guessing my decision to have LF installed. The appointment today was for an arrival between 9 and 11, I presumed that was in the AM.

Here it is 1:45 PM no crew, no call. Before the sale the salesman, Bobby Vincent said the install may be as early as next week. The contract was signed 10-9-19. He then called in and was told it would be 10-28 between 9 and 11.

They did not have a roll of green material on hand to make a 20' section of gutter. OK, until the night before the install, they called to say they did not have the roll of material yet. Really? 20 days and you could not get the material?

So then, we agreed on the following Friday. Thursday they called and left a message in the morning requesting a callback. I called them back when I got home and was told since they had not heard back from me they were sending the crew elsewhere. POed?

You bet. The next appointment was for today. I have refused to call and ask where they are, especially since I confirmed the appointment yesterday.

Will I reschedule? I do not know unless there is a 10-20% discount involved for my time and aggravation.

LeafFilter Did a Clean Job | LeafFilter North

Leaf Filter did a fast and extremely clean job The installer was extremely polite and professional From start to finish, there was nothing more that I could ask for. I would recommend Leaf Filter to anyone interested in getting this service done. – Stephen S., Boston
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1721538 Review #1721538 is a subjective opinion of poster.
Service
Leaffilter North Installation
LeafFilter North's reply to:

6 Months.....NO RESPONSE | LeafFilter North

Hi Jess – We have every desire to assist you as customer service is of the utmost importance to us and we stand behind our product. We have forwarded your contact information and will have someone reach out to you shortly.
Review
#1719176 Review #1719176 is a subjective opinion of poster.
Service
Leaffilter North Installation
Cons
  • Water over-flowing gutter
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

I have been trying for 6 months to get someone from LeafFilter respond to my email regarding a significant water "overflow" with my gutters after the LeafFilter product was installed.

Totally unacceptable that LeafFilter will not stand behind its product/installation.

I did not have this water "overflow" prior to the LeafFilter product being installed.

Be wary of doing business with this company!

LeafFilter North's reply to:

Not happy | LeafFilter North in Colorado Springs, Colorado

Hi David – Please call us at 800-749-4566 to discuss further with our corporate service team. We may be able to recommend a solution for your gutters. Thanks!
Review
#1714719 Review #1714719 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Dripping from snow melt all over gutter area
Preferred solution
Let the company propose a solution

First snow since install several weeks ago - melting snow all along my gutters onto deck, patio etc....at least my uncovered gutters prevented this...

LeafFilter Sales & Installation | LeafFilter North in Maine

The sales and installation processes were great. They came when expected and did a great job explaining what they would do. The installation was done well and they cleaned up after the job. So far it I am very satisfied. – T Jervey
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1721540 Review #1721540 is a subjective opinion of poster.
Service
Leaffilter North Installation

Installation went great! | LeafFilter North

The installer did a very nice job installing the LeafFilter product. I was especially impressed with the Installation Manager when the installer found out the my sales person miscounted the footage needed by about 30'. The installation manager immediately accepted responsibility for the error and didn't try to charge more for the job. Pretty impressive. – Lance West in Cincinnati
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1721541 Review #1721541 is a subjective opinion of poster.
Service
Leaffilter North Installation

Installer was Top Notch! | LeafFilter North

The installer, Don came on Halloween, with the worst weather, wind and rain. He worked straight thru, cleaned up, and had the job finished before we ever expected. He was friendly and polite. The salesman was very knowledgeable and was able to answer all of our questions. Overall a great experience! – Leanne P., Charlotte
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1721536 Review #1721536 is a subjective opinion of poster.
Service
Leaffilter North Installation

Great to Work With | LeafFilter North

The estimator and the installer were on time and very professional. We were very happy with the product and the service. – Don W.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1721531 Review #1721531 is a subjective opinion of poster.
Service
Leaffilter North Installation

We were amazed by LeafFilter | LeafFilter North in Maine

We were amazed by LeafFilter, from start to finish. The gentleman (Dan) who took measurements, educated us about how the gutters work, and gave us a quote was great! We expected to wait a couple of weeks for our gutter filter covers, so we’re thrilled when the installation was completed the very next day. Great customer service. – K Walters
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1721534 Review #1721534 is a subjective opinion of poster.
Service
Leaffilter North Installation

LeafFilter North Products and Services Reviews

LeafFilter North's reply to:

No Refund for work that was not even started. | LeafFilter North in Wales, Wisconsin

We are so sorry to hear no one has reached back out to you and have escalated your complaints to our corporate service team. You should expect a call within 24 hours. -
Review
#1670062 Review #1670062 is a subjective opinion of poster.
Service
Leaffilter North Installation
Pros
  • Product
Cons
  • Product not installed need refund
Reason of review
Poor customer service
Loss
$2820
Preferred solution
Full refund

Thursday, 9/19/19 signed contract. Friday, 9/20/19 installer informed me that the product could not be installed due to the 'lip' on my gutters.

The 'lip' of the gutter was under the roof, nullifying my roof warranty had they proceeded. Immediately, while installer was still at my house, on 9/20/19, I spoke with office to confirm cancellation.

BUT, Monday, 9/23/19, my check for $2820 was cashed. I have called five times (9/20, 9/23, 9/25, 9/27 and 10/2), with no acknowledgement that my money will be refunded.