LeafFilter North - Highly Recommend!!

Great job with the install cleaned out the gutters cleaned up afterwards in and out in just a few hours explained everything that needed to be explained product appears to be an awesome product I would recommend them again to anyone!! – Patrick B.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1477795 Review #1477795 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Service
Leaffilter North Installation
Reason of review
Good quality
LeafFilter North's reply to:

LeafFilter North - After complaint follow up dismal

Hi Marc - We have every desire to address your concerns. Our corporate and local offices are working together to find a resolution for you and are working to set up a time to visit your home to take pictures and document the damages. Please give us a call back to confirm the time that works best for you. Thank you.
ID
#1420720 Review #1420720 is a subjective opinion of poster.
Service
Leaffilter North Installation
Cons
  • Product or customer service
Reason of review
Not as described/ advertised
Loss
$3
Preferred solution
Full refund

Update by user Jan 10, 2019

I submitted pictures of the water in my flooded room and the $ 3,000 damage repair estimate to LeafFilter, With no reply, I have repeatedly called them without any follow-up. Please let consumers know that so save a few dollars LeafFilter didn't put the correct "ValleyGuard" screen on my valleys and the standard mesh was unable to accommodate the volume water off the valley of my roof.

Original review posted by user Dec 11, 2018

I was contacted after my initial post on this site. After explaining the situation they sent a service tech and he looked at the filter screens. In a minute he said "I see the problem", we installed or normal fine mesh product but you need a Valley screen which has much larger holes.

I asked why they didn't install that product from the initial installation?

He replied that it was more expensive and they only used it if a problem was reported! I once again contacted the Corporate office and he said the same thing about waiting for a problem before installing the valley screen. I sent them an estimate for the floor damage and the french drain I installed because of the pooling water (caused by the inability to capture the water from the roof). I have spoken with them a few times and they said the pooling was due to a bad slope (I have lived here for 20 years and only had the issue AFTER their product was installed).

What a POOR product and poor after the SALE support.

I feel I am due sme compensation.

LeafFilter North - Professional and Clean!

Installers were very professional and clean. They picked up after the job was done and left nothing behind. The products looks great and has no seams open that could allow leaves in my gutters. Time will tell once we have a full fall cycle but so far I'm very satisfied. – Michael L
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1477802 Review #1477802 is a subjective opinion of poster.
Location
Miami, Florida
Service
Leaffilter North Installation
Reason of review
Good quality
LeafFilter North's reply to:

LeafFilter North - Horrible installation and Non-existent customer service

Hi Joseph- Thank you for your feedback. Our service team has spoken to you and resolved the issue. If you have any further questions or concerns, don’t hesitate to call us at 800-749-4566.
ID
#1320223 Review #1320223 is a subjective opinion of poster.
Service
Leaffilter North Installation
Cons
  • Customer service and quality of installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

We made an appointment for a quote to get information. Michael Fuoco (Commercial Accounts Manager, Leaf Filter North) came and sat with us in our home.

His initial quotation was around $4,500. He eventually reduced the price to $2844.00 after we continually said it was too high. We set up installation for July 19, 2018. Michael had told us they do not contract the work out and their employees only work for Leaf Filter.

Two people ( a husband and wife) came to install the product. My husband stayed outside the entire time which was 5 hours and noticed they were not leveling the gutters to insure proper drainage which Michael told us they would. They called the project manger when my husband questioned them about not doing those things. The project manager said he would call his guy Pete who also worked for Leaf Filter, but has his own business.

They continued to do the work and pulled out and took with them all the gutter spikes. When Pete showed up installation was complete, he was shocked that they didn't use a level and had taken the spikes out and left a leaking gutter end cap. He came back the next day and redid the work in an hour that took them 5 hours to do (and replaced the end cap). I called Michael on July 23rd.

He said he was aware there was a problem (why didn't he call us 1st), and asked if the job was complete. I told him I was upset that he had lied to us when he said they didn't contract out the work (which the 2 who showed up and Pete said they were contracted by Leaf Filter and they own their own businesses). Michael said my complaint wasn't the 1st about these workers (why are they still doing installations?). He was very condescending and asked what I was looking for him to do?

I told him that's not for me to tell you-you should do something to rectify the situation. To this date (August 3rd), I have not heard from him. There was a blatant disregard at any attempt for service recovery. As you are aware, a negative review receives ten times more attention than a positive one.

I intend to share this review on multiple social media platforms. Furthermore, I will not recommend your product to any of my neighbors or people that I speak to who may be looking for this product due to the service we received.

LeafFilter North's reply to:

Leaffilter North - Installation Review from Maumee, Ohio

Hi Michael- Thank you for your feedback. We have already reached out to you and taken care of this issue. Should you have any concerns in the future, feel free to reach out to our Service Department at 1-800-749-4566 or service@leaffilter.com for assistance.

Thanks!
Anna

ID
#1251119 Review #1251119 is a subjective opinion of poster.
Service
Leaffilter North Installation
Cons
  • Poor installation
Reason of review
Work Experience or Job Application
Loss
$3000
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio
Leaffilter North - Installation Review from Maumee, Ohio

Leaf filter tells you they will not mess with your roof will my shingles are lifted up off the roof because it was installed wrong. So they came back out.

I should have checked their work after they came back out because he lied to me about fixing everything. I just had to fix the leaf filter in the backyard. I have also been picking up all the screws in the yard and driveway that they did not clean up. I will make it clear to everyone I know not to do business with this company.

your company does half *** work and should not be in business for as much as you charge. Nothing but Glorified scam artist.

LeafFilter North - Very happy with the job

Great installers hard workers came on time never stopped until the job was done. Very neat with clean up.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1110172 Review #1110172 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good customer service

LeafFilter North - One of the Best Services I’ve Ever Hired

One of the best services I've ever hired. From first inquiry to installation I am happy to report my great experience. Thanks to all of the team for a job well done!
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1094660 Review #1094660 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good quality

LeafFilter North - This was a great experience

This was a great experience! The price was more than fair. The product is exceptional. The installation crew was friendly and professional. And the installation went without a hitch. I highly recommend this product and this company! I am so blessed that I won't have to climb a ladder to clean out my gutters 2-3 times a year!
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1082443 Review #1082443 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good customer service

LeafFilter North - Great Product

Great product. It clearly works as we've had installed now for a while and even during massive rain it works perfectly. We also had it installed to keep sand out of our beach house gutters. The professional who estimated the job was very prompt and professional and I was surprised by how much the installation crew did (cleaned all our gutters, rehung some that we not pitched correctly, reinforced and sealed all of them and the downspouts). I would definitely recommend.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1041746 Review #1041746 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good quality

LeafFilter North - I am 100% Happy with the Entire Process

I am 100% happy with the entire process. Very professional salesman, extremely helpful customer service as I had to reschedule my installation. The truck showed up when expected. Heavy duty product, quick installation, professional installation with thorough cleanup afterward. And a great looking product. I could not be happier. Thanks LeafFilter.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1041747 Review #1041747 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good quality

LeafFilter North - Great Product with Great Service

Leaf Filter is a great product.... The service was fantastic. The technician Doug Lada was friendly and courteous.... He explained what he was doing and why, cleaned up the work area and explained the warranty to me. I would highly recommend the product and the company....
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1026070 Review #1026070 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good customer service

LeafFilter North - Leaf Filter: Great Service and Product

Everything was super simple from setting an appointment for a consultation, to installation to finished product. Everyone was very nice and the product is working great so far. I am the envy of the neighborhood.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1026072 Review #1026072 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good customer service

LeafFilter North - They came, did the job, and left, just how I like

My experience no drama, did the job as advertised, thorough no need to come back and fix anything!
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#985739 Review #985739 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good quality

LeafFilter North - No Longer Troubled by Heavy Rain

We had a serious issue with our previous gutter covers and water would spill down from a roof peak and actually make *** in the ground below. We lost a few plants. LeafFilter technician improved the slope of the gutter, cleaned out years of muddy residue and installed the proper screening that now is able to accommodate a heavy rain.
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Testimonial

LeafFilter North is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#903440 Review #903440 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Good quality
LeafFilter North's reply to:

LeafFilter North - True comsumer cost

Hi there - It is our intention to provide our customers with the best possible price. In many cases, homeowners will qualify for discounts which will drive the price down. Pricing depends on a number of different factors, meaning that each quote is customized to the individual and the home. This link may able to help you further: http://www.leaffilter.com/leaffilter-pricing/.
ID
#693128 Review #693128 is a subjective opinion of poster.
Service
Leaffilter North Installation
Reason of review
Pricing issue

I was interested in getting leaf filter, and had there salesman

come out to give my a price. He said I needed 150 feet,and

my price would be $ 4400.00. (almost $ 30 dollars a foot)

When I said I needed to think about it, he lowered the price to

$3800, saying he could offer a factory discount. When I said I still

wanted to think about it, he said I could get a flexible installation

discount, he again lowered the price, this time to $ 2900.00

if I would sign the contract today. Astounded by the sudden $ 1500.00

drop, I again said I needed time to think it over. He then called his

manager saying I needed time, and the manager said I could receive

commercial pricing because I had white gutters ( most everyone does)

and my price would be $ 1900, but I had to agree to a contract right away!

$ 2500 hundred dollar drop in a matter of minutes. They are obviously making

money at this price too. I them realized the pricing scam and said no thank

you!!! Beware consumers, the product did not seem bad but the deceptive

sales practices ,left me with a bad taste. Beware everyone!

3 comments
Anonymous
#1040135

That's exactly what they did too us.

Anonymous
#1037679

We just had the same experience today! The initial quote was $6,500, but within a matter of minutes it suddenly dropped to $2,500 if we would sign a contract.

Anonymous
#1029863

The Consumer Reports ranking puts Gutter Glove at the top the list.

Leaf Filter was a category winner 5 years ago, but not the highest rated gutter guard.

Gutter Glove took the best rating (google "gutter guards consumer reports" to see the results for yourself)

With major advancements in gutter protection over the past five years it would be interesting to see how newer products would be rated.

Leaf Filter is a decent product, but not the highest rated.

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