I called for a quote. They told me the only do appts at 5pm or 7pm and they want all homeowners present.
I told them I was the owner, and the lady on the phone pushed me to determine whether I had a spouse and that s/he must be present. I told her it was irrelevant. The salesperson did not call to confirm the appointment, but he did show up at 5pm, and I told him I had only 40 minutes before I had to leave my home to make an appointment. He complained that he drove about 1.5 hours to get to my home.
I offered to reschedule, and he said no. Again, he asked me where my spouse was, and I told him it's irrelevant. He kept pushing, and I told him he was being rude and that I shop all the time without persons asking me where is my spouse. He then measured and came inside to give me the quote.
Instead of just giving a quote, he pulled out his kit and insisted on explaining that the steel was surgical grade, they have never had any clogs or problems, then proceeded to read about 30 slides. I told him I didn't have time and I was interested only in the guarantee and the price as I'd done some research. I asked him to email me a quote. He kept going through the slides.
Then he quoted me $6,800 and started explaining financing. I said I wasn't interested. Then he quoted $6,500, then he said he'd give me the "commercial price" of $3,968 best offer. I said no and again asked him to leave, so he said final offer is $2,700.
I asked him to leave my home multiple times and he would not. Finally he left. I called the HQ to complain, and a manager called me back and offered me $2,200. I told him I will not do business with a company that tries to sell a $2,200 product or $6,800, wastes my time, and would not leave my home when asked.
This company is endorsed by Consumer Reports, but I would never do business with them. The salesperson claimed they have had ZERO issues with the product, that it NEVER clogs, and that it requires NO maintenance. Based on reviews on this site, that claim is plainly false. The salesperson was rude, it's a hard sell, and I would never do business with this company.
My home is under 2,700 sq/ft and two stories. I hope my elderly neighbors didn't get taken by the extreme pricing and financing initially offered.
Reason of review: Poor customer service.
I didn't like: Bad sales practices, Bad service, Dishonesty.