Reply by Leaffilter North

We truly apologize for any inconvenience we may have caused.
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3/4/2015First and for most - if you get these filters pay with a credit card or open their credit card. When you have issues and want them off your house file a complaint with the credit card company and you will be able to get your money back and NOT have to sign their standard nondisclosure agreement.

Essentially leaf filter is a great, highly overpriced device as long as you do not live in an area that has any potential for snow or ice. My experience:Everything seemed fine for the first 2-3 months until the first snow, at which point the leaf filters were completely blocked by the snow and as it melted water ran down the front and back of my gutters then froze.1. Making my gutters completely useless2. Damaging the wooden eves on my home3. Creating an ice flow and hazard in front of every entrance to my homeI contacted leaf filter and received a return phone call from one of their reps who asked me if I needed a lesson in liquids turning solid before I buy things, then told me they would never remove their product. After a few heated emails asking if this is how they normally do business and threatening including their professionalism in an article I was going to post. I was then contacted by one of their managers (Joe R.)After the initial insulting phone experience I refused to speak to anyone from their company over the phone. I chose to only communicate via email so I would have records of all conversations and Joe R called a lot trying not to have anything in writing. Finally Joe R admitted in an email that "ice can form on the system" but at no time during any of our conversations did he offer to remove their ‘system’. Instead I was passed off to their lawyer. What company have you ever heard of that requires a lawyer for a return? A shadey one. Their lawyer, Ryan N, then contacted me with a release that stated I couldn’t contact any agencies like the better business bureau, release them of any responsibility for damage to my home due to the modifications they made to my gutters and could not post any comments, articles etc online or I would be responsible for the entire amount due for the original purchase.The attorney, Ryan N, attempted to intimidate me into a corner in order to get me to sign their nondisclosure agreement but while I kept him talking via email, costing leaf filter money, I contacted the credit card company they opened an account for in my name in order to finance the purchase and filed a complaint asking for a return. After forwarding a summation and photos, a very helpful credit card company took my side and leaf filter had to come take their product off my house, reimburse me what payments I had made and all with out signing their nondisclosure agreement.

Review about: Leaffilter North Gutter Guard.

Reason of review: Poor customer service.

Preferred solution: inform other people on how to deal with companies like this.

I didn't like: Worthless warantee, Bad sales practices, Absolutely no service, Bad service, Rude customer service after sale.

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Comments

Anonymous
Saint Louis, Missouri, United States #1185067

Consumer 1 leaf filter ?

Hope everybody gets their money back

Anonymous
#1060240

Y'all need to quit drinking the cool aid. They are making sales. Nothing better than old fashioned gutter system that is maintained correctly

Anonymous
to Anonymous #1060453

Wiser words have never been spoken.

Anonymous
New York, New York, United States #972793

All the *** the guy had to go thew. For fly screen and plastic. It junk.they pray on the week and the old.

Anonymous
Raleigh, North Carolina, United States #967502

Some of the posters on this forum sound like real idiots.Anybody with any common sense understands that gutters with protection over them aren't going to perform perfectly when they have snow and ice on top of them.

I had Leaffilter install their system on our home and I could not be more satisfied.

The salesman Gabriel was honest and professional and the installation crew was wonderful and cleaned up very good.I swear some of these negative reviews sound very fishy when they start endorsing other products and companies.

Anonymous
to Anonymous New York, New York, United States #972795

Stop sucking ***.u got robbed $$$ fly screen n plactic.thousands of dollars sitting in your gutters.lol fool !!!!

Anonymous
Bloomfield Hills, Michigan, United States #960197

Leaf Filter is flat plastic junk, period.I had it taken off my house after a long fight too and ended up going with a great company that didn't employ the same cheesy salesmen or sales tactics; Klean Gutter.

Invented by the same guy that did Leaf Filter but a much much better product. My salesman was straightforward, the guys who did the installation were nothing short of professional and I even got a call from the owner after thanking me for my business and leaving me with his personal number!

I was gun shy to say the least but after doing some due diligence and talking to some referrals, I took the plunge to buy gutter guards again.

Anonymous
Linthicum Heights, Maryland, United States #958565

I sooo wish I would have seen this before I made the purchase.They use cheesy sales tactics of you tube videos stating how great the product is and I was duped.

Now enduring the fight to get my money back.However I will not give in.

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