Leaffilter North's reply to:
Leaffilter North - LeafFilter's heavy handed sales practices & an oncall lawyer illustrate how adept they are at robbing their customers
3/4/2015First and for most - if you get these filters pay with a credit card or open their credit card. When you have issues and want them off your house file a complaint with the credit card company and you will be able to get your money back and NOT have to sign their standard nondisclosure agreement.
Essentially leaf filter is a great, highly overpriced device as long as you do not live in an area that has any potential for snow or ice. My experience:Everything seemed fine for the first 2-3 months until the first snow, at which point the leaf filters were completely blocked by the snow and as it melted water ran down the front and back of my gutters then froze.1. Making my gutters completely useless2. Damaging the wooden eves on my home3. Creating an ice flow and hazard in front of every entrance to my homeI contacted leaf filter and received a return phone call from one of their reps who asked me if I needed a lesson in liquids turning solid before I buy things, then told me they would never remove their product. After a few heated emails asking if this is how they normally do business and threatening including their professionalism in an article I was going to post. I was then contacted by one of their managers (Joe R.)After the initial insulting phone experience I refused to speak to anyone from their company over the phone. I chose to only communicate via email so I would have records of all conversations and Joe R called a lot trying not to have anything in writing. Finally Joe R admitted in an email that "ice can form on the system" but at no time during any of our conversations did he offer to remove their ‘system’. Instead I was passed off to their lawyer. What company have you ever heard of that requires a lawyer for a return? A shadey one. Their lawyer, Ryan N, then contacted me with a release that stated I couldn’t contact any agencies like the better business bureau, release them of any responsibility for damage to my home due to the modifications they made to my gutters and could not post any comments, articles etc online or I would be responsible for the entire amount due for the original purchase.The attorney, Ryan N, attempted to intimidate me into a corner in order to get me to sign their nondisclosure agreement but while I kept him talking via email, costing leaf filter money, I contacted the credit card company they opened an account for in my name in order to finance the purchase and filed a complaint asking for a return. After forwarding a summation and photos, a very helpful credit card company took my side and leaf filter had to come take their product off my house, reimburse me what payments I had made and all with out signing their nondisclosure agreement.
Review about: Leaffilter North Gutter Guard.
Reason of review: Poor customer service.
Preferred solution: inform other people on how to deal with companies like this.
I didn't like: Worthless warantee, Bad sales practices, Absolutely no service, Bad service, Rude customer service after sale.