I requested an estimate online. Someone got back to me within 24 hours, to tell me that someone would contact me!
That never happened. I wrote an email and they never even bothered to respond to it! In the email I explained that I had never been contacted by a representative to come out and provide an estimate. Can't imagine what their service would be like if they can't even get their act together to give an estimate.
Too bad really, I had read Consumer Reports and it gave them a very favorable review. Would not trust them at all now.