My husband and myself made a appointment, we sat at my dining room table with a sales team member from leaf filter (Tom Sorer),We agree on a price and made a date to complete our cleaning and gutter filter for the following Saturday.I took off of work, changed our morning Saturday plans so that the work could be done. Saturday came and went, A NO SHOW, from Leaf Filter, not even a phone call.Time is money.
Customer Service is a phone call. Monday afternoon, came ,still no call, so I called at 1pm Monday and was giving an apology, with no regards, to me ....you apologize For bumping into someone, or spilling the drinks.
There was no offer of compensation for my wasted Saturday,in fact the manager was rude.He in turned made his problem my problem,”He didn’t know his employee was going to be that late”.The sales agent claimed that they were so caring and the BBB was even a customer., not the service I received ,and still after my complaint of their wrong ,NO SHOW , no call from a manager .Customer Service in this Country has been going down, and people need to know. I was and un happy with this company, do not recommend.
Reason of review: Poor customer service.