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We had our leaf filter system installed in January after a very pressure filled sales presentation by salesman named Mark I believe. During the sales presentation I had asked specifically about icing/daming/flow issues.
I was assured that they would not ice dam and in fact would prevent this (first lie as their warranty you are given after install says they do not prevent or cause ice daming and such issue is not covered). Well initial install was not performed correctly. We had huge ice daming and drainage issues to the point it was coming down behind the gutters. The gutters were damaged on install as well.
We attempted to reach out to our sales person as that was who were told we could contact ( we found out later that is not the case and that our installer who did not speak English should have gone over our warranty card). After weeks of no return phone calls I finally called the 800 number for leaf filter. The took my info and had the local Denver north office call me. I spoke with The office and asked that a supervisor contact me as I wanted a refund.
A man named John Huston called and after hearing our story said they could do one of 2 things. They could fix my issues and provide a discount or they could refund our money. I advised that I wanted a refund. He said ok and that he would send my pictures and issues to the corporate office to process the refund.
After a few days I was put in touch with David Moore he said he was the operations manager for Denver North. He stated that I should not have been told I would would get a refund and that they would have to try to fix it first. After several conversations I reluctantly agreed since I felt this was my best chance for a refund or that the product would work as advertised to me. David came to the house and after we talked we agreed that the would put new gutters on the house and that the product would be installed correctly.
We also agreed that there may be some water run off from the gutters after a snow. I said ok and that I would be ok with a little run over. David also said that he would be there for the installation to make sure it went smooth and that if I was not satisfied after they fixed everything they would do a refund. The day of the re install came and the installers came and started working.
David showed up very briefly and then left. Install seemed to go well. I asked David to come inspect the job. After waiting a week he did come out a ladder on my front gutter and took a few pictures without getting on my roof (we were not home but could see everything in cameras).
He said it was all fine. I noticed in his pictures that there was gaping between the panels and he said he would get someone right out to fix it. (No one ever came). Then the first snow hit.
The ice froze the screens and did not allow water into the gutter and it flowed over the gutters. I took pictures and video and send to David, no answer. A week later another snow and same issues, again sent video to David no response. Last week it snowed again and same problem I again texted a video to David stating this was not going to work.
I also called the 800 number again and was told Davids boss would call me back. Amazingly I got a text at least from David stating I would get a call shortly. 24 hours latter no call from David or his boss. I called the 800 number again and was put in touch with David directly.
He said his phone hadnt been working so he had not got my previous 2 texts. He said send the videos again and that he would need a couple of days to review with his boss. We got a snow Thursday night so I sent more videos Friday morning. David called at the end of the day to tell me that they will not refund my money that the waterfall of water coming off my gutters was normal and that the could hear the water flowing.
I advised what they were hearing was water bouncing off trash cans, a shed and the ground. He disagreed and said again they would not honor any refund period.
Sent from my iPhone
User's recommendation: Do not buy.
Product or Service Mentioned: Leaffilter North Gutter Guard.
Monetary Loss: $4566.
Preferred solution: Full refund.
Store Location: 190 Clayton Ln, Denver, CO 80206