Reply by LeafFilter North

Hi there - We're sorry to hear that you are dissatisfied with your sales experience. Pricing of LeafFilter depends on a number of different variables including the number of stories on your home, the type of gutters you have, and the number of iniside/outside corners you have. If you would like to discuss your situation further, please contact our corporate office at 800-749-4566.
Monticello, Illinois

I attended a home show in E central IL and was stopped by the attendee at the Leaf Filter booth. The attendee seemed desperate to talk to someone so I listened to what he had to say.

He took my contact information, and within a week I was receiving multiple calls to schedule the no-obligation estimate. I scheduled a time but was adamant about letting them know I was strictly wanting an estimate at this point, since I have several other projects going on around the house that I have committed funds to. I have been in B2C sales in the past, understanding that someone was trying to make a living, and was curious as to the cost, so I agreed to have someone come out to my folk's place for an estimate (it is their home). The rep arrived about 30 minutes prior to the scheduled time.

I reiterated that I was strictly wanting an estimate at this point, and he never really acknowledged that. He went ahead and went around the house for measurements to determine what I could expect. With approximately 135 linear feet and no real intricacies, he sat down and explained the company/warranty/ratings, etc. Then came the price.

A whopping $4200 to cover gutters that I paid about $2000 to have professionally installed a few years earlier. He reattempted multiple times to "close" me by offering a few hundred dollars off for a coupon. I again stated I was only anticipating the estimate. He again stated that he was working to keep the men at the factory busy with production, and if there was anything (financing, etc.) he could do to get the job going today, would I be interested.

I reiterated estimate only. He makes a phone call to his manager, again asking if there was anything he could do, since there were other jobs in the area, I could "piggy back" those and save on material. At this point he knocks about $1000 off the original estimate if I did it "today." It became clear he wasn't going to take no for an answer, even though I was strictly seeking an estimate. While he was speaking to the manager, I thumbed through this extensive directory of "satisfied customers" they had accumulated, scrolling down until I found a customer in my small town of 5,000 people that I have lived in for almost 40 years.

The name was no one I could recognize, but a red flag went up when they were supposedly located on a street that I had never heard of, and could be nowhere found on a local map, even with some of the new housing developments. It appears this was fabricated, but I remained quiet. More strong attempts to close me followed. In the end the price had dropped about 2 grand from the original quote just to get me to buy on the spot.

Finally my mother enters the room sensing that the guy was not going to leave, explaining the other projects we had committed money to, so he backed off. I kind of felt sorry for the guy, and I understand he was trying to make a living (as opposed to people that do nothing with themselves) but seriously? A few thousand bucks to install something - by subcontractors (read actual customer reviews) - that for a lot of people have had problems with or simply did not work as was sold to them.

I'll use my 8 foot ladder and periodically clean whatever the aluminum mesh guards from Home Depot could not keep out. We don't even have trees; the leaves come from our neighbors.

Reason of review: Pricing issue.

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