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Why after 6 years of standing behind your product, does LeafFilter want to charge me to make their product work properly?

I bought the LeafFilter system in 2014 so I wouldn't have to shimmy down the end of my roof to clean my gutters or use a 16' extension ladder. We have maple trees in our yard and every spring they drop their pods.

Once the LeafFilter was installed, the maple pods no longer went into the gutter itself, but sat on top of the filter, preventing the gutters from doing their job. Since the LeafFilter product is guaranteed, in May 2015 I called LeafFilter to have the maple pods removed from the LeafFilter, and the company complied. I was given a business card with the phone number at the time. Every year since then, the situation has been the same...till this year.

When I called this year I was told there is going to be a charge of $95 for the service. When I asked why and explained the situation I was told someone from the local office would call me back. I spoke with the service manager (Louie) and he basically told me, it is what it is. I reiterated and told him i was going to call corporate, he told me they would just forward the message to him.

It's exactly what happened. I spoke with 4 different people May 18th and they either tried to pacify/patronize me or tell me they are going to charge me for the service. On several occasions I said if I knew I was going to have to pay somebody yearly to clean my gutters, or clean them myself, I never would have invested in the LeafFilter product. Nobody I spoke with was willing to address this concept.

One of the people I spoke with actually told me that I haven't given the wind enough of a chance to blow the maple pods of the screens. Luckily we haven't had too much rain because one year the maple pods actually took root in the LeafFilter. I imagine it will happen again if left unattended. The other thing that could possibly happen is that my roof will get damaged by the soggy maple pods.

The gentleman (Victor) I spoke with this morning tried to justify the cost by asking how much I would have to pay to get me gutters cleaned. I told him I have no idea because I always cleaned them myself. Then he asked how long it took me; like that makes a difference.

The bottom line is that LeafFiler stood behind their product for 6 years, but now doesn't want to. If they aren't willing to, then their advertising is apparently misleading, and I will be back on the roof or ladder doing the their product will not, and risking my well being.

#69545
1 answer
Response #2017226
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required for optimal performance. We do charge for services not outlined in your warranty, but will always stand behind our product. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566. We appreciate you being a part of the LeafFilter family, Lewis.
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Need service

Most corners where splash guards installed are leaking... thinking they were not sealed.

Also, water pouring over splash guard on patio which is flooding patio. Called customer service line several days in a row to open a service ticket but get a repeating message ...

no one answers the phone... maybe line is not functioning correctly

#44351
1 answer
Response #1883302
Hi Suzanne - We're sorry to hear you are having trouble reaching our service department - I will forward over your information and have someone reach out to you as soon as possible. Thank you!
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How can you put your Christmas lights on the gutters with these installed?

No we’re to add the gutter clips

#39203
1 answer
By Admin on Behalf of the Company #1856887
Hi Max – You can learn how to hand Christmas lights with our gutter protection system via this blog: https://www.leaffilter.com/blog/lifestyle/family/hang-christmas-lights/. Feel free to call us at 800-749-4566 if you have any questions.
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Clogged

All of my gutters are over flowing when it rains....not happy. Would you please contact me ASAP.

We had them installed last summer. Thabks

#39130
1 answer
By Admin on Behalf of the Company #1856522
Hi Christopher – We’re sorry to hear that you are experiencing some issues and would like to help you as soon as possible. We have forward your contact information to our service and support team and will have a local team member reach out. Thank you.
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Job LND05060 leak after one day

On sat 18apr20 job LND05060 wac done on my home 114 Queen Charlotte Cres Kitchener owner Girbea I was promised that the gutter will be level up and sealed and add your special mesh on top with lifetime warranty On Sunday 19apr20 I got waterleak on gutter as the job was not done properly For sure less 1 day pass and not a lifetime . What is next step ?

How will get fixed and how will check accordingly? Phone 519 585 ****.

Email dgirbea@***l .com If you provide me an email address I can show evidence . Daniel Girbea

#38304
1 answer
By Admin on Behalf of the Company #1852753
Hi Daniel – We have a full service and support team that will ensure your system is working correctly and we will be happy to provide a resolution. I have forwarded your information to our dedicated team and will have someone reach out to you shortly. As always, you can reach us at 800-749-4566. Thank you!
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Why was I asked about my husband?

Rep called (twice) to schedule an estimate. I told the woman when a good time was.

She confirmed she could make that time work, then asked me for a time when my husband was going to be home as well.

Why? That seems very sexist.

#24435
3 answers
By Admin on Behalf of the Company #1775388
Elaine – We completely understand your frustrations and I can assure you that our intention is to only have all household decision makers present at the time of the estimate to give everyone an opportunity to see how the product works and ask questions. Please feel free to contact us at 800-290-6106 if you have any more questions regarding our estimate process. Thank you.
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#1926954
@Admin on Behalf of the Company I was just asked about my spouse, too, as if I am incapable of making the decisions on my home? I am tempted to cancel the scheduled review of my property because I am so bothered by this.
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#1949047
@Admin on Behalf of the Company Then why don't you say - "are there other decision makers in the household we need to schedule around? The reason we ask is because we find it to be a better process for all when everyone making the decision has a chance to see how the product works and ask questions." I was asked the same question and it lost you a sale - what if the person doesn't have a husband? What if their partner is a woman? What if they're a single individual? What if their spouse is deceased? It's not just the question, which may have good intentions, but THINK about how biased, antiquated and damaging this question is. ALSO - you better hope every single sales person asks every single person this question (every single man...). I politely declined to book the estimate because even though I said "never" the sales rep proceeded to ask me again....
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Can I cancel my appointment and terminate my account?

I recent had an appointment with a representative named Jason. He came and we (girlfriend and I ) decided to get a leaf filter.

We signed the paperwork and filled out everything. There is no complaint but I want to cancel my order and stop my installation.

I have reconsidered when I want to actually purchase and get these services and I would like to terminate my account for the time being. I simply don't want to purchase leaf filter at this time and would consider reapplying at another date.

#21822
1 answer
By Admin on Behalf of the Company #1746527
Please call 800-749-4566 ASAP to cancel your installation. Thank you.
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Okay, I’m ready to install LeafFilter on my home. What are the next steps?

#20799
1 answer
By Admin on Behalf of the Company #1733538
We can’t wait to welcome you to the LeafFilter family! If you are ready to schedule your free estimate, give us a call at 800-290-6106 or visit www.LeafFilter.com/purchase/free-estimate. If you have already purchased LeafFilter and have lingering questions, you can always contact our team at 800-749-4566. We look forward to connecting with you!
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Why do I need gutter protection when I can just take the gutters off of my house?

#20798
1 answer
By Admin on Behalf of the Company #1733535
Gutters are an essential part of home design. Gutters divert water away from your home, ensuring its erosive properties do not take a toll on your roof, foundation, or landscape. Without gutters, water may pool around your foundation and seep into your basement, for example, causing thousands of dollars in damages. The same is true with clogged gutters – if water cannot flow away from your home, your home is at risk of water damage. LeafFilter Gutter Protection eliminates gutter cleaning by keeping your gutters free of clogs, and our proven installation process ensures your gutters are in tip-top shape and prepped to perform in each and every season.
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Is LeafFilter sold through a dealer network or at big box stores?

#20797
1 answer
By Admin on Behalf of the Company #1733534
While many forms of gutter protection are sold through a dealer network, LeafFilter is not. This means that our local teams work together to provide a superior experience to the regions we serve, and it gives our company control of the customer experience from the very first conversion through the completion of your installation, and we’re always just a phone call away thereafter. In order to keep our warranty intact, LeafFilter is not sold in stores or available for self installation.
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What about ice dams… won’t LeafFilter cause those to form?

#20796
1 answer
By Admin on Behalf of the Company #1733533
LeafFilter does not prevent nor cause ice dams. Ice dams are caused by a loss of heat within your roof. As heat rises, it often becomes trapped in your home’s attic space. From here, it can warm the roof where insulation is ineffective, damaged, or lacking. Essentially, when the highest points of your roof are above the freezing point, snow will melt from this portion of your roof and will slide down to the lower, less insulated portions that are below the freezing point. If you witness ice dams, heat tape is a great option to explore for your home.
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Won’t the winter weather warp or crack LeafFilter’s plastic frame?

#20795
1 answer
By Admin on Behalf of the Company #1733532
LeafFilter is made of a durable uPVC material that won’t warp or deteriorate. uPVC, or unplasticised polyvinyl chloride, is coveted for its durability and thermal efficiency. This material has made its way into the home improvement industry for these reasons, and you can also find it in other element-facing products such as windows and doors.
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Does your product come with any sort of guarantee?

#20794
1 answer
By Admin on Behalf of the Company #1733531
It sure does! LeafFilter’s clog-free guarantee will give you peace of mind that your gutters will never clog again. Additionally, our product comes with an industry-leading warranty that is valid for the life of your home. LeafFilter’s warranty is transferable, as well, so it can be transferred to future homeowners if you decide to sell your home.
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Will putting a “lid” on your gutters create a shelf for debris to gather on?

#20793
1 answer
By Admin on Behalf of the Company #1733530
Oh, most definitely! Gutters are meant to divert water away from your home, protecting your roof and foundation from the threat of water damage. LeafFilter is installed at the optimal angle to shed debris (depending on your roof pitch, gutter style, and other factors), so you won’t have to worry about the “shelf” effect occurring at your home. However, many DIY screen products do tend to create this unfortunate effect… and our team frequently removes these impermanent solutions and repairs damages caused by them before installing LeafFilter!
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Why don’t you provide a price per foot figure?

#20792
1 answer
By Admin on Behalf of the Company #1733529
Gutters are deceptively complex. They come in a number of sizes and styles, and, sometimes, the style or size of gutter on your home is inadequate for your roof pitch or style. Additionally, gutters frequently require replacement or repair, and so, too, may the fascia and soffit. When you work with LeafFilter, our quoted price includes the cost of installation as well as any necessary repairs, replacements, or adjustments your home may need. A price per foot figure overlooks these essential points, so we strive to provide pricing that takes the guesswork out of gutter protection through our on-site estimates.
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If your system is completely enclosed, how does water get in?

#20791
1 answer
By Admin on Behalf of the Company #1733527
LeafFilter is, indeed, enclosed to keep out pests and debris. However, it is topped with a water-permeable stainless steel screen and a uPVC frame that accepts as much water as your gutter can handle. This is evidenced by surface tension, the observable scientific tendency of liquid to prefer cohesion over separation. In layman’s terms, internal pressure on the molecular level causes water to flow, and the tension on LeafFilter’s screen draws the water into your gutters.
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Will LeafFilter keep out pine needles? Nothing else seems to!

#20790
1 answer
By Admin on Behalf of the Company #1733514
It’s certainly true that not all gutter protection is created equal! LeafFilter is topped with a surgical grade stainless steel screen – the same material used in a heart stent – to prevent organic debris from adhering to it. Additionally, our product is enclosed (unlike other gutter covers that feature holes, gaps, or openings) and installed at the optimal angle to shed debris. It will keep out pine needles, pine spinners, shingle grit, and even nest-building pests!
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General question

I have Leaf Filter for many years and it does work very well for the most part but my issue is, stuff lays on the tops of the gutters and won't come off. when it rains hard, the rain will run over the top.

I have a 2 story home, I'm 77 years old and I can not get up there to clean the crud off.

Any solution ? Thank you, Richard

#19349
1 answer
By Admin on Behalf of the Company #1700078
Hi Richard- please call us at 800-749-4566 so we can confirm you are a LeafFilter customer and provide a resolution. Thanks!


Amanda Venditti

  • Sr. Manager, Digital Engagement
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    Leaffilter

    How well does it works in-house surrounded by trees?

    #4189
    1 answer
    By Admin on Behalf of the Company #1452076
  • Hello,

  • LeafFilter works great on homes surrounded by trees. Our patented system is made out of a surgical grade stainless steel material, so nothing will adhere to it. Plus, we install our system at the optimal angle. Maple seeds, spinners, pine needles, all types of debris will divert over the edge. Find out how we are different than other gutter guard products here: https://www.leaffilter.com/discover/compare.
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