Resolved
LeafFilter North's reply to:

Resolved: Poor customer service

So very sorry for the delay, Scott. We're passing this on to our support team, so someone will be in touch soon to discuss your concerns and to offer a solution.
ID
#2132819 Review #2132819 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Update by user Sep 23

Company fixed the issue and I have been provided with product or service ordered. I was finally able to contact the 1-800 customer service person and the repairs were completed within a week..

Original review posted by user Aug 24

I had follow-up work that was required from my installation last Fall. I sent an email with a photo, job ID number and description of this work on 8/7/20 as well as two 1-800 calls since then and no reply has been received.

Who is the general manager at LeafFilter North? I expect my next option is to make an appearance at the Eden Prairie office,

LeafFilter North's reply to:

Don't waste your money.

We are sorry to hear about the issues, Richard. We definitely want to offer a solution! We're passing this on to our support team now, so someone will be in touch to assist.
ID
#2126714 Review #2126714 is a subjective opinion of poster.
Loss
$4550
Preferred solution
Let the company propose a solution

Leaf Filter may work if you live in a city with a couple deciduous trees, but not here on a lot with white pines. We wasted almost $5000.

Before Leaf Filter we had to clean out our gutters 2-3 times a year, and now we have to clean out gutters 2-3 times per year. Leaf Filter is worthless.

User's recommendation: Don't become a past customer.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
LeafFilter North's reply to:

We apologize sincerely for the frustration, Joseph. We're passing this on to our support team to ensure we reach out to discuss your concerns and to offer a solution.
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ID
#2125367 Review #2125367 is a subjective opinion of poster.
LeafFilter North's reply to:

Poor Experience from Installation to Customer Service

So sorry to hear about the frustrations you've faced. We just passed this on to our support team, so we'll be in touch to get you on the schedule.
ID
#2123464 Review #2123464 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

f.

It has been about a month and a half, with no idea when someone will come and fix the poor installation of the product and service you offer. We are highly disappointed.

We have grown tired of trying to reach out to someone on behalf of this experience and would much rather take our business elsewhere. We would like a full refund and for you all to take your installed products with you.

User's recommendation: Avoid a headache and concern for potential damage from poorly installed gutter filters.

LeafFilter North's reply to:

Hard to get some to come and see the damage

We're happy to hear that we got you on the schedule. If you have any future concerns, you can always reach us at 800-749-4566.
ID
#2122367 Review #2122367 is a subjective opinion of poster.

Got in touch with them. Coming Aug 26th so we will see how they handle the warrenty

Will be in touch

LeafFilter North's reply to:

Can’t get anyone to answer your phone. Call me at 757-297-2144 about installation schedule for tomorrow.

We apologize for the delay. We're passing this on to our support team now, so someone will be in touch soon to help.
ID
#2121283 Review #2121283 is a subjective opinion of poster.

Need to talk to someone now.

User's recommendation: Do not do business with you.

LeafFilter North's reply to:

Service

We definitely want to take a look at those areas of concern for you! We'll be in touch to get you on the schedule.
ID
#2120587 Review #2120587 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I need service overflow in 2 areas

No appointment set

User's recommendation: I have many times but now service is poor!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
LeafFilter North's reply to:

So sorry to hear about the frustration, Wilma. We're passing your message on to our support team now, so someone will be in touch to provide further assistance.
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ID
#2117241 Review #2117241 is a subjective opinion of poster.
LeafFilter North's reply to:

Cancellation of contract

So sincerely sorry to hear about your hours being cut! We're passing this on to our team now to confirm cancellation for you. Someone will be in touch!
ID
#2117054 Review #2117054 is a subjective opinion of poster.
Preferred solution
Cancel my current contract

I spoke with a customer service representative who said my contract would be canceled after I spoke with a manager and no one ever called me. I recently got hours cut shorty after I agreed with the contract. I am needing to cancel right away

LeafFilter North - Sorry Scheduling, Customer Service, & Shady Looking Installers!!
So sorry to hear about your frustrations. We're passing this on to our support team, so someone should be in touch to provide further assistance.
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ID
#2114651 Review #2114651 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
LeafFilter North - Haven't heard from LeafFilter after 6 months of chasing...
LeafFilter North - Haven't heard from LeafFilter after 6 months of chasing...
So sorry for the delay, Zach. We just passed this on to our support team, so someone will be in touch with an update!
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ID
#2113760 Review #2113760 is a subjective opinion of poster.
LeafFilter North's reply to:

Nope. They totally messed up the installation and have been working on trying to get it fixed since Feb

So sorry to hear about the frustration, Ronal. We'll be in touch to discuss your concerns and to offer a solution!
ID
#2111746 Review #2111746 is a subjective opinion of poster.
Loss
$1650
Preferred solution
Price reduction

They have wasted 3 of my days but sending out one person to fix the whole house, and they show up at 4pm to do the whole day job. I'm asking for a refund and will fix it myself as their installation crew and management are incompetent to pass on the simplest of instructions.

When you tell the regional manager Steve after the 2 time what needs to be done. That's and issue.

User's recommendation: I would recommend you do your own installation.

So very sorry to hear about the hassle, Dennis. We just passed this on to our service team, so someone will be reaching out to get you on the schedule.
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ID
#2110867 Review #2110867 is a subjective opinion of poster.
LeafFilter North's reply to:

Lack of service response

We apologize for the delay, Chuck. We just passed your message on to our support team, so someone will be in touch soon to provide an update and to offer a solution.
ID
#2110830 Review #2110830 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

First - I am an unhappy customer of leaf filter! Many calls to you have been answered by secretary and left on hold.

No returns! I scheduled a visit for service to correct 3 or 4 backup with overflow resulting.

David responded on July 21 and adjusted misaligned panels that allowed backup to cause overflow. I was told there a new panel and recommended the gutter over garage doors be replaced With them along with a few other replacements where flow is extreme.

It's been 3 weeks since his visit and I have not heard anything about Leaf Filter coming to replace the panels

I have called and left messages with David several times no response!

Chuck Carisch

7 Jobs Lane

Newark, DE 19711

302 547 0233

User's recommendation: DO NOT BUY FROM THIS COMPANY!!!

LeafFilter North - Absolutely disrespectful customer service from sales representative
So sorry to hear about the frustration. We're always looking to make improvements, so we passed this on to the local team for consideration.
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ID
#2110248 Review #2110248 is a subjective opinion of poster.
Location
Jacksonville, Florida