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I was told I would have my gutters installed on the 3rd, got a call on the 2nd couldn't do it would be the 25th. The 25th arrives, no gutters, I call the company, no answers, get ahold of sales rep, he calls some one, they call me with it would be Nov 25.

That is not okay with me. I am ready to go to another company!

The product is defective

Why

because it does and will clog from day one

I would like a full refund please

Thank you

Job # MIN 12859

CELL # 6512310320 ROGER B.

October 24 2019

Minnesota

Rep was here with low ladder for a two story home. He cleaned the gutter above my garage.He then clean out one other gutter that he could reach with his low ladder.

When system installed some of the soffet boards were loosened.I do not believe the down spouts were ever flushed.A day after rain,spouts stoll drip because they are clogged with debris.

I would like a refund per yur warranty,

Robert Miller

Though the product is fine, the customer service is by far the worst we have ever experienced with any company, in any industry, ever. Sense no one on their service team is accountable, it's been five months and our issue has not been resolved - despite our calls and efforts.

A quick summary of what we experienced:

- The technician installing the system on our gutters broke several strands of string lights in our backyard ($200 worth).

- The tech stated it was no big deal, and he would report it to his manager, and we would be reimbursed the next day.

- We never received a call, so we called Leaf Filter. They were processing the refund and we could expect it in a few business days.

- Never received the refund, never received any updates. We call again and ask for manager. We are told he is busy, but they give us his email.

- We email the manager, detailing what happened, and including a screenshot of the receipt for the new lights we purchased.

- We never received response nor refund.

We call customer service, now for the third time, and detail what happened. We are told by team member, "WOW. That is horrible. I will escalate this to corporate so that it's handled and you get your refund."

- You guessed it, never got the refund.

Called again today and they're "looking into it."

It's been OVER FIVE MONTHS since the incident happened... At this point we don't expect to ever receive the refund and we wish we'd gone with a different company.

Don't recommend at all.

I had you product installed on 6/2819. My gutter is leaking on my deck.

I called for a service call on 7/31/19. The installer, Mike, came out and worked on it. It continued to leak. I called Mike on 8/19/19, he said he would get back to me.

He did not. I called him again on 8/26/19, he told me to call the main office. I did. I was informed by them that they would send someone out to repair it, and that we did not have to be present.

It is still leaking. If you cannot fix this can you recommend someone who can?

John Farrar jfarrar1519@att.net