To : Leaf Filter
On multiple occasions we have been shorted on our pay. (#1) We drove from the Charlotte office and went to Myrtle Beach on a job. We had told leaf filter that it was calling for rain. Our crew drove all the way there and it was pouring down rain the homeowner did not want us to install their job in the rain. Leaf filter told us they would pay us for the extra trip. To this date we have not been paid for this trip. We reminded them every week about this it has been almost 3 months. (#2) We drove from the Charlotte office to Chapin S.C. for a job that needed special skills that only our crew could do. The pay was agreed upon before we went. We got paid that amount. The follow week they deducted over $250.00 from our check from this job refusing to give any reason why the money was taken out of our check. (#3) On that same job in Chapin S.C. we had a service call. We drove all the way down there to find out it had nothing to do with our installation. The salesman did not sell gutter on part of the house that was critical to prevent flooding in the yard. We informed Leaf Filter and the homeowner. Yet we did not get paid for this trip. (#4) We drove from the Charlotte office to Roanoke Va. for a job this job that required a lot of extra work including rotten fascia and the roof was in bad shape. We had to get the extra work approved. Finally after all day it got approved to do. These problems were visually evident. We left and drove back up there the next day. Completed the job and everything seemed to be fine except when we received our check they cut the pay on it. When we confronted the production manager he avoided us. They shorted us over $500.00. In the end after making him mad because we wanted to know why our money was cut on this job the answer we got was they sold the job to low. He refused to show us a copy of our labor bill and gave us his cut up version of it failing to show all the work that was performed. Jobs that are underestimated in the end the money is always cut from the installers the ones that have the most in job. We personally paid for all the materials and labor for the woodwork and Leaf Filter walks away with the check and we get the real short end of the stick. (#5) We drove from the Charlotte office to Clover S.C. for a job that was screwed from the beginning we were the 3rd crew that went out to correct this job they had sold Leaf filter on seemed gutters which are in 10' sections, this should have never been sold like this it needed seamless gutters. They were being shady and unusual about this job; they wanted to hide this from their corporate office. We were given $60.00 by the manager and we were told to go buy gutter coil for this job. Us knowing the pricing of the materials this was only enough to cover half. We put another $60.00 of our own money in it and were told to bring the receipt to be reimbursed. When giving the Manager the receipt he says, “I DO NOT PAY TO COME TO WORK,” and only gave us $40.00 back. But he expects us to pay to come to work. When we ask for a copy of the receipt the production manager said just take it and pulled it out of the trash can. The installer that did this was fired because he refused to go a 2nd time to this job and not get paid. (#6) Leaf filter promises customers that the crew can work in any type of weather rain, sleet, snow, ice , freezing rain and if installer does a job in the rain the gutter sealant will not work it just gets washed out by the rain causing this job to have leaking. They expect the installer to fix this problem at our own expense, when this could have been avoided by avoiding the rain. (#7) This company has claimed being a multi-million dollar company but yet when a job is measured incorrectly or something is left out by a salesman the installers are instructed to call and let them know so any additional work can be approved. We correct our labor bills according to the specifications of the job, but it does not matter because they refuse to pay for any additional work needed done to complete job. I always make it a point to inform them on anything different on the job to make sure we will get paid. They expect us to call right away to let them know of any extra work but when we do they either refuse or just don’t care to change the labor bill and in the end we get screwed. It seems that selective memory loss has run ramped in this company because it is very rare that we get paid for any additional work we do. I just expect to get paid for the work we do. (#8) We turned in labor bill for a job that required fascia repairs; we keep wood on the truck for this reason. The wood was bought 2 or 3 weeks ago so we hand wrote a receipt to get reimbursed for the material used. The production manager said this is a multi-million dollar company we do not accept hand written invoices. 10 minutes later a job came in that was sold, we no paperwork on it yet we were handed a piece of paper hand written with just the address and the footage saying it was south of Spartanburg S.C. when it was actually north of Spartanburg. We drove an hour and half out of our way. (#9) Today May 15, 2014 I informed my production manager that there was tons of rain and thunderstorms in the area we were scheduled to work in. Leaf Filter acts like it’s no big deal being on a ladder 20’ to 40’ off the ground in bad weather. Last time I checked they do not pay my insurance. So in the end I was given an ultimatum, either go down there and fight through the rain or bring your materials back, we don’t need you anymore. So we refused to go because the last time we went to a job and could not do it we ate the cost of the first trip. I was told by my production manager that the rain would clear out by the time we got down there which was a lie. The estimated time of arrival was the same time that there was the most chance of rain and would last into the afternoon. Keep in mind this would have been a 4 and half hour trip. Round trip would have been 9 hours. (#10) At this current moment Leaf Filter is holding $1200.00 in retainage and also owing us money cut from our checks totaling over $1500.00. We have addressed this issue several times and nothing has been done about it. This company is big on double standards. Their mission statement should say. We will step on crush or eliminate anyone in our way of getting to the bank. We do our very best to do the job right the first time. These are the main issues we have. We can provide all specific documentations for these related issues. All this company cares about is getting their money and forcing their installers to work in terrible weather conditions. It’s money first, safety and realism comes last.
Product or Service Mentioned: Leaffilter North Gutter.
Location: Charlotte, North Carolina