Got installation date from at the time of agreement. Three days before that original installation date Portland, ME office calls and says they will be out on a Saturday two days ahead of that date, waited ALL day nobody shows up or calls to let us know that they are not showing up.
During regular business hours the following week we left messages repeatedly with no response, no response from the saleswoman who sold us the system after repeatedly leaving messages and text to her phone (maybe not employed by them anymore). We finally got an installation date, the installer showed up and alone, he proceeded to install the system, he inspected our gutters, align and clean, remove the original gutter shields, and install the Leaf Filter System reached the last gutter run on the backside of the house and encountered a yellow jackets nest in the gutter. After considerable conversations with the local franchise office the installer didn't feel safe spraying the nest and finishing the installation. Against my better ;'consumer judgement' I gave them an adjusted payment for the job and signed off the approvals with the assurances from the regional office that they would complete the installation after the nest was removed.
Called a pest control firm that came when promised and did a complete removal of the nest. Then attempted to make contact with Leaf Filter to get the installation completed days later and after repeated messages left (the local phone message boxes were all to full) I finally got the customer service operator in Ohio and all he could do is pass the concern on to the Portland, ME office of which I am still waiting to hear from?!
Product or Service Mentioned: Leaffilter North Gutter Guard.
Monetary Loss: $1746.
Preferred solution: Deliver product or service ordered.