Update by user Mar 05, 2018
LeafFilter promptly contaced me after my post and my issue with the company has been resolved to my satisfaction. Please remove the post from this website.
Thank you. Jerry
Original review posted by user Mar 01, 2018
Gutters guards were installed on Nov. 16, 2017.
They damaged my gutter on the left front of my home. They agreed to replace the gutter and said they would be back the next day. After numerous calls, the installer showed up on a Sunday in January to do the work. They took down my existing gutter but their equipment had a problem so they could not make the replacement.
Again (Larry) said he would come back the next day. I made numerous calls to the installer but no response. I made several calls to Account Manager, Roger Roa
(914443-9482) and spoke to him once, then he never returned my calls. I called the area Manager William (845-851-8556) and explained my problem in a messaage...no response or follow up calls.
I called LeafFilter customer service in
in Ohio who promised someone would call me..No responsse. I continued to call but no one would give the courtesy of a call back. Finally I reach William at the Summerville, S.C. office of LeafFilter(419-287-6680).
He was unaware of my problem and seemed to want to help. He promised to call me back but after waiting 9 days, I called him and left a message. No response. I have no gutter on the left front of my house and a piece is hanging down.
This has been going on for 3 1/2 months and they continue to ignore my calls. The customer service is the poorest I have ever encountered, especially from a seemingly reliable company.
I made the mistake of paying them before the work was completed. This has taken up much of my time and patience.
Product or Service Mentioned: Leaffilter North Gutter Guard Installation.
Reason of review: Poor customer service.
Monetary Loss: $400.
Preferred solution: Deliver product or service ordered.