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Update by user Mar 25, 2020
It has been 30 days and not a single word or payment from Leaffilter. Truly ths is one of the worst companies I have ever had dealings with in my 73 years of life. I am still awaiting their reply.
Update by user Feb 25, 2020
Install was done in late April 2019 not 2018.
Original review posted by user Feb 24, 2020
April 2018 they installed the new gutters and they disconnected the charging panels for my solar security lights. They left them hanging by the wires.
After 3 calls to their service, a Joshua Wyatt (Leaffilter employee) came and looked at them and authorized a $350. compensation for me to have them reinstalled. He sent Email to Scott Bradley (Leaffilter employee) explaining the issue and authorizing payment. August 12th I called to find out when they would be making payment.
No one knew anything but would check and call me back. I called again August 22 same story. So they sent out Field Installation Manager, Kaj Nybom who saw and I showed him pictures of the units hanging by the wires. Said he would see that payment would be made.
On December 19 I called and spoke to Sarah Weaver (Supposed to be a supervisor) who said she would investigate and call me back within 24 hours. No call so I called her again January 23, 2020 and left a message for her to someone who said she was driving and would call me back within 1 hour. Again no call so I called January 30 and was promised a call back within 15 minutes. No call so I called again February 6th and was told she would check on it that it was approved for payment and she would let me know more in 15 minutes....no call.
Called her again February 13 and she told me that Christina or Jennifer would call me the next day with info as to when the check would be sent. Again no call. Called Sarah February 17th and was told the check had been sent and I should get it in a couple of days. Today February 24th and could not speak to Sarah but was told by Kelsey that someone would call me back.
I AM SICK OF THE LIES! But if anyone in the Leaffilter Company can read this and provide a remedy, your office has my phone number and address.
Product or Service Mentioned: Leaffilter North Customer Care.
Monetary Loss: $350.
Preferred solution: Pay the $350 compensation your people agreed to pay..
LeafFilter North Cons: Horrible customer service.