It is over two months since I first contacted you regarding an ongoing severe blockage problem in the system you installed last year:
1. First they send somebody around who was not comfortable climbing the ladder to inspect the problem (!)
The rescheduled appointment was a no show.
3. The next rescheduled appointment was a no show.
The assistant project manager for Toronto assigned to deal with the problem is simply hopeless. He ignores my e-mails. He ignores my phone calls.
He refuses to accept voice-mail messages.
I again contacted your service centre last week. They said they were sorry to hear about the hiccups (!) and said they will be contacting the regional managers as well as local managers to take care of the issue.
Nobody has contacted me.
You people boast that you provide the best customer service in the industry. Simply the worst in Toronto.
Product or Service Mentioned: Leaffilter North Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
LeafFilter North Pros: Good product.
LeafFilter North Cons: Appalling after-sales service, Expensive.